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The Big Property Shop
3.9/5, 17 Reviews
71% Recommended
0% letting valuation accuracy
25% letting fee satisfaction
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"Having recently left a..."
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2 Star Review
By : 'Ex'
Services :
Would you recommend ? : No
Postcode : M11
9 Dec 2013
People found this helpful2
Having recently left a property that I had rented through Liam James, I was disappointed with the condition of the property when I moved in, but much more angered at having to pay costs to improve the property when I left. The main gripe I have with this is the fee I paid at the start of my contract (that is compulsory) which at the time was explained to me was to help avoid paying these types of costs at the end of the tenancy. The property itself wasn't clean and had several issues from damp to broken doors, and these took months to get only some of these issues remedied. Eventually after leaving I was informed that the property would be judged with leniency to what would need to be deducted from my deposit. Adding this to the fee at the start of the tenancy to avoid costs, I was quietly confident to get all my deposit back. No! They tried to bill me for light bulbs and a smoke detector that never existed, cleaning costs for a property that was cleaner that when I arrived, I could go on. This agent is very expensive to begin with, but they had a property in a nice area, so I took it. Everyone says agency fees are high or a rip off, but these hit the nail on the head. Hundreds of pounds for just one person to move in and fees for services that simply didn't exist. The only thing I can say for a positive is that Ian, the manager, is a nice and friendly guy, however I imagine that's easy to do when you're taking all that money. For any future tenants, I'd make sure you document every single thing that is slightly wrong from dust in the corner of a cupboard (yes, they billed me for this) and marks inside the oven to more obvious issues like damp smells and any marks on the walls. And make sure you count all the light bulbs and check if they all work too. I've never known an agent like it! As you can tell from my tone, I won't be using them ever again and I certainly won't be recommending them to anybody I know. I'm not happy.
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By : ian
11 Dec 2013Dear Mr Prowting I note that you vacated the property on 4th Sept 2013.This was two months before the end of your AST agreement, which i agreed to because you were unhappy at the property, I also provided a future Landlord reference gratis as a good will gesture on my part. My company welcome all feed back, even such a biased one as yours, this shows that we act fairly and with the best interest of all parties,hence we are happy to use Allagents which gives a platform for frank and honest views from both parties. It seems strange that only now three months later, you have posted such a negative review. Coincidentally on the day of your post, you received notification from DPS that you had lost the deposit dispute and have clean/dilapidation fees had been awarded to Liam James. I feel you post was motivated, more by retaliation of having to pay for the cleaning of the mess the property was left in,rather than a honest review. I would like to take this opportunity to thank you for your post which confirms that Liam James has such high standard..
By : Ex Rental Tenant
14 Dec 2013Of course it was motivated by my costs, that was the basis of my review. I moved in to a property that had not been cleaned and was then billed to clean it. I didn't even know of this websites existence until that day I received my DPS response, which I notice they didn't give you all the cleaning costs you claimed, only 2/3 of them, which I find strange. I will say for yourself Ian, you were very honest and straight forward with me when we spoke on the phone several times during my tenancy. With you openly admitting to your mistakes about not sending repairmen round to fix things cos you "dropped a b****k" and when you offered a free reference because of "all the stuff you've had to put up with". You were very honest with all the mistakes and condition of things until it came to parting with money. I do wonder if you even informed the landlord of the leaking washing machine that I was told by Sonia that you just deal with once I'd left. The landlord may not be very happy if the floor was damaged due to negligence, but I'm sure that wouldn't happen. Biased or purely from experience, that is the impression I got and how I felt I was dealt with. The moment Sonia started to write to me, the whole context of conversation changed to a very cold and distant one, very different from when Philippa was working with you. I feel you'll miss her, and already do in fact. At least Sonia had the good sense to stop trying to claim for light bulbs and smoke alarms that never existed (after I disputed this). So, just to clarify, I'm not confirming anything about a high standard, I'm highlighting that the property was a state when I moved in as when I moved out. Leave it as you find it I assumed. Clearly that was my mistake when renting through Liam James.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 25.00% | £525 | £700 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 6 | 0 | 5 | 5 | 0 | 0 | 0 | 0 | 1 | 0 |
Address
The Big Property Shop
67 Sankey Street, Warrington, Cheshire
WA1 1SL
01925 575883
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- 09:00 - 17:30
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Services offered
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Dishonest and ...
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1 Star Review
By : 'Mz'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : WA5
14 Aug 2022
People found this helpful0
They said the landlord decided to sell the property after agreeing to a rent hike. Gave me just over a month’s notice to evacuate with a young family. Even after having the property professionally cleaned, they are refusing to give back the deposit and claiming it needs ... Read Full Review
Comments (0)Was this helpful?:
Do not use this company - ...
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1 Star Review
By : 'Leah'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : M5
27 Feb 2020
People found this helpful5
I emailed Ian Beamish, the owner of the company enquiring about a property to view and asked if he would mind sending me a link to the website. He replied with this: Leah You found the details on the internet I answered your questions and truth of the matter is you can be bothered to search ... Read Full Review
Comments (1)Was this helpful?:
By : Craig
14 Nov 2021Sounds about right. He and the team were useless running Liam James back when I used them in early 2010's. Just googled them out of interest to see if they were still operating, seems they've...
We were absolutely ...
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1 Star Review
By : 'Rado'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : WA4
9 May 2017
People found this helpful1
We were absolutely disappointed of our agreement about deposit back. We didn't get our deposit back with the explanation that the flat we left, needed to be cleaned for the amount of 350 pounds which doesn't make sense at all. We have problems with our windows and bath (a lot of mould), we said to ... Read Full Review
Comments on Agent Fees
Few fees about something that they didnt know what for are. No explanation.
Comments (0)Was this helpful?:
I rented an apartment through ...
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2 Star Review
By : 'speedy_gonzales'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : WA4
25 Nov 2014
People found this helpful5
I rented an apartment through Liam James between 2010 and 2013. I initially viewed the apartment whilst the previous tenants were still living there and was happy with its condition, however upon moving in there were a number of issues that were evident. I requested them to rectify dirty windows, ... Read Full Review
Comments (0)Was this helpful?:
Having recently left a ...
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2 Star Review
By : 'Ex'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M11
9 Dec 2013
People found this helpful2
Having recently left a property that I had rented through Liam James, I was disappointed with the condition of the property when I moved in, but much more angered at having to pay costs to improve the property when I left. The main gripe I have with this is the fee I paid at the start of my ... Read Full Review
Comments (2)Was this helpful?:
By : ian
11 Dec 2013Dear Mr Prowting I note that you vacated the property on 4th Sept 2013.This was two months before the end of your AST agreement, which i agreed to because you were unhappy at the property, I also...
Sonia and the team at Liam ...
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5 Star Review
By : 'Sonia'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WA
4 Dec 2013
People found this helpful0
Sonia and the team at Liam James are customer focused, supportive and pragmatic. I have let property out for many years and we know that it is not always a 'perfect sail' but with the support of Liam James and the team you know you are in safe hands, your property is well managed and they are ... Read Full Review
Comments (1)Was this helpful?:
By : Ian
4 Dec 2013Dear Sonia Thank you for your testimonial working with such a professional and supportive Landlady as yourself makes our job...
Hello, with full liability we ...
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5 Star Review
By : 'Peter&Lukasz'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WA2
5 Nov 2013
People found this helpful0
Hello, with full liability we recommend this agency. To UK we came in last year and the first time we've had contact with a real estate agency. Fortunately, we came into the care of Sonia. It is no exaggeration to write that for us She was like a second mother, carried us through all aspects of ... Read Full Review
Comments (0)Was this helpful?:
Hello, with full liability we ...
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5 Star Review
By : 'Peter&Lukasz'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WA2
5 Nov 2013
People found this helpful0
Hello, with full liability we recommend this agency. To UK we came in last year and the first time we've had contact with a real estate agency. Fortunately, we came into the care of Sonia. It is no exaggeration to write that for us She was like a second mother, carried us through all aspects of ... Read Full Review
Comments (1)Was this helpful?:
By : ian
9 Dec 2013Hi Guys firstly thank you for your testimonial, both of them !! you have been great tenants, and also good fun to deal with glad you rented from us,prior to buying your new home great to see such ...
I have been renting a flat ...
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5 Star Review
By : 'Magda'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WA1
13 Jul 2013
People found this helpful1
I have been renting a flat through Liam James for 2 years and never had any issues. The staff is very professional, friendly and helpful. If something has broken down in the house, it was fixed within few days from when I have reported it. I would definitely recommend Liam James to everyone who is ... Read Full Review
Comments (1)Was this helpful?:
By : ian
15 Jul 2013Hi Magda Thank...
I have no complaints at all ...
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5 Star Review
By : 'Pete'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DONT
10 Jul 2013
People found this helpful1
I have no complaints at all with Liam James - and would never consider leaving them as the service they have given me is second to ... Read Full Review
Comments (1)Was this helpful?:
By : ian
10 Jul 2013Hi Pete thank you for your kind words congrats on your Brilliant Talk Show on RADIO CITY...
We have used Liam James for ...
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5 Star Review
By : 'Bourne'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M5
9 Jul 2013
People found this helpful0
We have used Liam James for several years and have always found them to be not only very efficient but also extremely honest. All rents have been collected on time and any issues dealt with without any fuss and correctly accounted ... Read Full Review
Comments (2)Was this helpful?:
By : ian
10 Jul 2013Hi Bruce thank...
I used liam james on two ...
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5 Star Review
By : 'jon'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WA1
9 Jul 2013
People found this helpful0
I used liam james on two occasions, both for 1 bed apartments that were in Warrington, they were really understanding to my needs and timings, they were clear on all legal parts too. I would recommend them to my friemds and ... Read Full Review
Comments (1)Was this helpful?:
By : ian
10 Jul 2013Hi Jon thank you, hope you are enjoying this weather, now you have a garden...
I was well impressed with ...
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5 Star Review
By : 'Louise'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M6
8 Jul 2013
People found this helpful1
I was well impressed with their knowledge and attention to detail. I asked several questions and they had all the answers. I am looking to extend my portfolio and will be using Liam James again and again. The service I thought was competitively priced and the deserve a acknowledgement. Thanks ... Read Full Review
Comments (1)Was this helpful?:
By : ian
9 Jul 2013Hi Louise thank...
Excellent communication and a ...
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5 Star Review
By : 'Philip'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M5
5 Jul 2013
People found this helpful1
Excellent communication and a very good service I'm delighted I've been a tenant for over 6 years and will remain ... Read Full Review
Comments (1)Was this helpful?:
By : ian
9 Jul 2013Hi Phil thank...
I have used Liam James ...
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5 Star Review
By : 'Diane'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WA5
24 Jun 2013
People found this helpful1
I have used Liam James previously in my capacity as a landlord, given the excellent service we received, I looked no further this time when we needed to let another property.. Their service surpasses all others and I have absolutely no hesitation in recommending them. The staff are knowledgeable, ... Read Full Review
Comments (1)Was this helpful?:
By : ian
8 Jul 2013Thank you Di always a pleasure doing business with...
Excellent service ...
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5 Star Review
By : 'GILL'
Branch : Warrington, 67 Sankey Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M5
21 Jun 2013
People found this helpful1
Excellent service professional & friendly to deal with took all the stress out of finding a tenant. Had the property rented within weeks of taking it on board. Have no hesitation in recommending them to ... Read Full Review
Comments (1)Was this helpful?:
By : ian
9 Jul 2013Hi Gill Thank...
Liam James went above and ...
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5 Star Review
By : 'BigJoe'
Branch : Warrington, 67 Sankey Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : WA10
17 Jun 2013
People found this helpful1
Liam James went above and beyond for me. I let out my property under their fully managed service. They had a tenant moved in within a couple of weeks and I have received my rent on time each ... Read Full Review
Comments (1)Was this helpful?:
By : ian
8 Jul 2013Thank...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
