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Stirling, FK8
1.6/5, 10 Reviews
20% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
0% letting fee satisfaction
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"Would not recommend merchant..."
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1 Star Review
By : 'Laura'
Services :
Would you recommend ? : Yes
Postcode : EH21
25 Nov 2013
People found this helpful0
Would not recommend merchant lettings to anyone. Me and my partner paid a month and a halfs rent upfront , which is the usual , also £192 admin fees ( which is illegal , this was confirmed by the council and shelter ) £24 for a guarantor before signing the lease we quizzed them on all the charges we had to pay to get the flat , the company advised us that it Was not illegal. We've had a few problems in the flat and it's taken a few weeks to fix the problems in the flat which did get sorted after a few weeks if pestering them. We have now found a nice house for our family through another letting company with no charges apart from a deposit , we needed references etc so we asked merchant letting a To do this for us but we where charged £30 for this , the day after our notice was put in the flat was back on the market for a higher price , a viewing had been arranged and I requested that we could have notice so that me or my partner may be present ( as we don't like people being In the flat with our stuff here when we're out) no one turned up so I called the company viewing had been cancelled but they didn't think to notify us,!
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By : wezxj
9 Feb 2014I have had two flats with Merchant Lettings. The first one they charge astronomically high admin fees yet very rarely fix everything, but overall they mostly kept out of the way (to the point where they even told me it was my responsibility to get my deposit off the new tenant!). The second flat we received the flat dirty but in the lease we were told we had to pay for it to be professionally cleaned to get our deposit back. My mother, who was my guarantor for the first flat as I was a student at the time, has suddenly started getting letters from the Letting Agency for a flat I lived in 3 years ago asking her to pay 1000 pounds of rent that I definitely do not owe them (and if I did why did they let me rent out the second property!). We have phoned the number on the letter (which is a Countrywide number) and got through to a call center overseas. They claim to know nothing about it, and have directed us to my Merchant Lettings branch, who claim that no letter has ever been sent. This is absolutely ridiculous as they have never contacted me directly about this debt (especially as it appears to be three years old), and looks suspiciously like a scam as neither countrywide or merchant lettings are claiming responsibility for it but the letters keep coming. Not only a total rip off and incompetent, but dodgy. Avoid.
By : Saeed Ahli
5 Jun 2024I almost lost my investment capital and profits trading online, they wouldn’t process my withdrawal request . All efforts to reach out to their customer support desk had declined, I found it very hard to move on. God so kind I followed a broadcast that teaches on how scammed victims can recover their fund through the help of Mrs. Roberts Lee a recovery specialist, I contacted Her email provided for consultation, I got feedback after some hours and I was asked to provide all legal details concerning my investment, I did exactly what they instructed me to do without delay, to my greatest surprise I was able to recover my money back including my profit which my capital generated. I said I will not hold this to myself but share it to the public so that all scammed victims can get their funds back. Contact their mail Email ( robertslee_618 @gmail.com) Call/WhatsApp"" +1 8 5 6 5 4 9 7 4 6 9
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 50% | £175,000 | £175,000 |
| Lettings | 0% | 0% | £900 | £900 |
Address
Merchant Lettings
44-46 Port Street, Stirling, Stirlingshire
FK8 2LJ
01786 289281
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Excellent ...
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5 Star Review
By : 'lorna'
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : FK10
1 Feb 2021
People found this helpful0
All staff were really helpful from day one. Very informative and kept mum and dad posted about all aspects of the sale of their property. Highly recommend Slater Hogg for the professional and friendly serviced we received and a big thank you to Janice.... Read Full Review
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Mark Cathro verbally agreed ...
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1 Star Review
By : 'Banks'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : FK10
7 Sept 2016
People found this helpful6
Mark Cathro verbally agreed to sell our fathers house with fees of 0.9% however when our bill was issued we were charged 1%. When we queried our bill he denied saying this, there were 4 family members in the house when this figure was agreed. Very disappointing and unfair to a grieving... Read Full Review
Comments on Agent Fees
Verbal agreements need to be confirmed in writing
Comments (1)Was this helpful?:
By : Janice McIvor
10 Nov 2016This was an genuine error which has been rectified- happy to say we have organised the refund to the Banks family. Again sorry for any added stress this may have caused at this...
Terrible organisational, ...
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1 Star Review
By : 'maggie'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : EH4
1 Aug 2014
People found this helpful0
Terrible organisational, customer service and communication skills. Very inefficient, unprofessional and lax. Arranged a viewing for a flat which I had to take time off for. They didn't show up and when I called they said the viewing was a different day than they had previously arranged with me. I ... Read Full Review
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Would not recommend merchant ...
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1 Star Review
By : 'Laura'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH21
25 Nov 2013
People found this helpful0
Would not recommend merchant lettings to anyone. Me and my partner paid a month and a halfs rent upfront , which is the usual , also £192 admin fees ( which is illegal , this was confirmed by the council and shelter ) £24 for a guarantor before signing the lease we quizzed them on all the... Read Full Review
Comments (2)Was this helpful?:
By : wezxj
9 Feb 2014I have had two flats with Merchant Lettings. The first one they charge astronomically high admin fees yet very rarely fix everything, but overall they mostly kept out of the way (to the point where...
We've experienced them both ...
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1 Star Review
By : 'disgruntled'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : FK7
30 Oct 2013
People found this helpful2
We've experienced them both when buying and also when deciding who to go with to sell. I wouldn't touch them with a barge pole. So unprofessional. Left them countless messages to view properties and they never came back. To top it all Mark came round to value our hse when we started looking to... Read Full Review
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We will never be returning to ...
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1 Star Review
By : 'AnnoyedAndDisappointed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH3
20 Mar 2013
People found this helpful3
We will never be returning to Merchant Lettings after our awful year with them in an awful flat. When we moved in the place was disgusting, all 5 of the tenants had to sleep on the floor in the same room for the first week because it wasnt ready, we had to clean everything because it was disgusting ... Read Full Review
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Left without heating for 3 ...
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1 Star Review
By : 'sqx'
Services : Letting( As a Tenant )
Would you recommend ? : No
7 Nov 2012
People found this helpful3
Left without heating for 3 months! Verry arrogant and have the "I'm better than you" atttitude.Also when I left I left never got a penny back despite the house being spotless.would never let a house from this company... Read Full Review
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I would definitively not use ...
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1 Star Review
By : 'Ally'
Services : Sales( As a Vendor )
Would you recommend ? : No
18 Aug 2011
People found this helpful13
I would definitively not use this agent again for selling my property for the following reasons: - In Aug 2008 I put my flat on the market instead of renting it as advised by a Slater Hogg & Howison agent. Indeed they told me it could reach a certain price (which was my determinant factor to ... Read Full Review
Comments (3)Was this helpful?:
By : Really!!!
25 Aug 2011Ally, in your world have house prices not plummented???? maybe if you sold for less you could buy your next house for cheaper, greed is not the answer...... house are to live in not for...
We entered into a contract ...
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1 Star Review
By : 'AndieP'
Services : Sales( As a Vendor )
Would you recommend ? : No
21 Feb 2011
People found this helpful6
We entered into a contract with slater hogg (largs) in September 2009 for them to sell our home. It took five months for them to send our first viewer. After a year of very poor service, not keeping in contact with us, not keeping us informed of feedback from viewers, we decided to take our... Read Full Review
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...
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3 Star Review
By : 'rasmithh'
Services : Sales( As a Vendor )
Would you recommend ? : No
31 Jul 2007
People found this helpful0
... Read Full Review
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