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Blue Horizon UK LTD
1/5, 1 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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"Found my garage had been..."
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1 Star Review
By : 'Malcolm'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : B16
7 Nov 2013
People found this helpful1
Found my garage had been entered and the lock changed without my permission. Had to call out a locksmith as I was unable to use my garage for 5 days. Took time off work to meet locksmith. It transpired that Blue Horizon Lettings Estate Agency had informed new tenants that they could use my garage and proceeded to change the lock! Surely an efficient company would have checked with the managing agents to identify which garage was allocated to their particular flat. A grudging apology was received. Their incompetence caused me a great deal of inconvenience and upset.
What agent could do to change your mind?
Been polite, contrite, offer unreserved apology and some recompense for the inconvenience and upset caused. A defiant defensive attitude really doesn\'t help resolve a conflict and in my opinion the staff need further customer care training.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
Blue Horizon UK LTD
King Edwards Wharf25 Sheepcote Street, Birmingham, West Midlands
B16 8AE
0121 633 3931
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Found my garage had been ...
Share On :
1 Star Review
By : 'Malcolm'
Branch : Birmingham, King Edwards Wharf25 Sheepcote Street
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : B16
7 Nov 2013
People found this helpful1
Found my garage had been entered and the lock changed without my permission. Had to call out a locksmith as I was unable to use my garage for 5 days. Took time off work to meet locksmith. It transpired that Blue Horizon Lettings Estate Agency had informed new tenants that they could use my garage ... Read Full Review
What agent could do to change your mind?
Been polite, contrite, offer unreserved apology and some recompense for the inconvenience and upset caused. A defiant defensive attitude really doesn\'t help resolve a conflict and in my opinion the staff need further customer care training.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10/21/2019, 3:24:27 AM by allAgents
