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Manchester, M3
2.8/5, 11 Reviews
45% Recommended
50% sales valuation accuracy
50% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
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"Allison and Co are absolutely ..."
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1 Star Review
Zoe
By : 'n/a'
Services :
Would you recommend ? : No
Postcode : M4
5 Nov 2013
People found this helpful6
Allison and Co are absolutely terrible. The staff are unhelpful and impossible to get hold of apart from when it comes to taking money for their various 'admin' fees. Flat was dirty upon arrival and the washing machine, which had clearly been left closed whilst the property was vacant, was covered in mould. Only after 28 DAYS of constant ringing to answer (the standard procedure with them), having our emails ignored and inconveniently using launderettes, was a contractor sent round to fix the issue. My housemate and I were then left without any hot water at all for 3 days during the first week of November despite ringing the 'emergency' number every day to be met with a voicemail recording assuring they would contact us within the hour. 72 HOURS later we were only dealt with, only after my housemate managing to contact the main office after numerous attempts. Absolutely disgusting. If you want a hassle-free move, do not use them.
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By : Allison - Director & Company Owner
15 Nov 2013Dear tenants Beth & Sarah Thank you for taking the time to comment on our service. I have investigated the issues you have raised and would like to respond as follows: 1. We have never received a report that the flat was dirty upon arrival. 2. The washing machine mould was 1st reported to us on 27 Sept. At this time we were moving office premises (as previously notified via email to you with a note that there may be some disruption to service from 26 Sept - 1 Oct). We acknowledged your maintenance request on 4 Oct and the washing machine was inspected by our engineer on the 8th. The engineer's view was that it probably just needed a clean around the seal, which the landlord also wanted us to rule out. This was detailed in our email of the 9 Oct, alongwith advice such as running an empty wash with soda crystals or cleaning the seal with white vinegar. As you were insistent on a new seal being fitted, the landlord agreed to do this (incurring a cost of £105), as confirmed in our email of 14 Oct. The new seal was fitted on 16th - a total of 14 working days from start to finish. This is in line with our company timescale for Priority 3 repairs and I'm sorry if you feel this is not acceptable. 3. The hot water was reported to our branch on the 4 Nov and fixed the next day. We do operate an emergency hotline out of hours for problems of this nature but there was no call recorded that weekend. Please confirm which telephone number you rang and I will gladly investigate further. At Allison & Co we put our customers at the forefront of all our practices and policies. In the case of maintenance, we have a duty of care to both landlord and tenant customer and strive to deal with repairs promptly, efficiently and as cost effective as possible for our landlord client.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
| Lettings | 50% | 50% | £650 | £850 |
Address
Allison & Co
16 Chapel Street, Manchester, Greater Manchester
M3 7NH
0161 828 3060
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Allison & Co Branches (View All 3)
Very ...
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5 Star Review
By : 'Mike'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : M30
29 Mar 2018
People found this helpful1
Really good and professional service received from Allison and Co! Have seen some different reviews from others,which doesn't reflect the agents I have... Read Full Review
Comments on Agent Fees
Good
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Terrible company. I am ...
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1 Star Review
By : 'Rc2010'
Services : Letting( As a Tenant )
Would you recommend ? : No
11 Mar 2015
People found this helpful8
Terrible company. I am surprised these women manage to maintain any kind of business with the sheer lack of professionalism. It takes WEEKS to get any kind of response to a query / issue and there Is a clear air of disregard when someone eventually acknowledges emails or calls. They also give less... Read Full Review
Comments (1)Was this helpful?:
By : Alli
11 Mar 2015Dear RC2010 I'm sorry you feel disheartened with our service. It would be helpful to know the specific details of your complaint so that it can be investigated. We always notify of viewings...
I called about a property ...
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1 Star Review
By : 'B'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : M503
12 Nov 2014
People found this helpful3
I called about a property that was listed on Rightmove the night before and she told me it was not available. I would assume they would only list properties if they were available but I guess I am wrong. Hopefully they don't waste anyone else time with their false... Read Full Review
Comments (1)Was this helpful?:
By : Alli
14 Jan 2015Hi B, I can understand your disappointment as this is a lovely apartment! However it wasn't a "false advertisement". The tenant had told us they were vacating so we began re-marketing. ...
Constantly ignore my request ...
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1 Star Review
By : 'justinK'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M5
21 May 2014
People found this helpful3
Constantly ignore my request to fix washing machine. they seems doing well with protect landlords. But have no regards to tenant. Not happy with... Read Full Review
Comments (2)Was this helpful?:
By : Suzana
13 Jun 2014Dear Justin, So sorry to hear that you feel ignored but in order for us to deal with your complaint properly, please could you provide your full address...
When my wife and I were ...
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5 Star Review
By : 'Steve'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : M30
17 Feb 2014
People found this helpful1
When my wife and I were looking to sell our house we contacted two local estate agents for quotations. Allison and Co were very quick to come and have a look at the house and had produced an excellent and very professional brochure for us that compared our property to others in the area that had... Read Full Review
Comments (0)Was this helpful?:
Very impressed with the level ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M30
2 Dec 2013
People found this helpful1
Very impressed with the level of service provided by all staff at Allison and Co. All prospective new tenants were desirable, and the staff extremely friendly, helpful and knowledgeable! Would definetly... Read Full Review
Comments (0)Was this helpful?:
Just want to say a big thank ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : M30
21 Nov 2013
People found this helpful1
Just want to say a big thank you to all the staff for a excellent service that you provide. I have found it very informative and pleasing. I would certainly recommend and have no hesitation of using your services again in the near... Read Full Review
Comments (0)Was this helpful?:
Allison and Co are absolutely ...
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1 Star Review
By : 'n/a'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M4
5 Nov 2013
People found this helpful6
Allison and Co are absolutely terrible. The staff are unhelpful and impossible to get hold of apart from when it comes to taking money for their various 'admin' fees. Flat was dirty upon arrival and the washing machine, which had clearly been left closed whilst the property was vacant, was... Read Full Review
Comments (1)Was this helpful?:
By : Allison - Director & Company Owner
15 Nov 2013Dear tenants Beth & Sarah Thank you for taking the time to comment on our service. I have investigated the issues you have raised and would like to respond as follows: 1. We have never...
Flat was dirty when we moved ...
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1 Star Review
By : 'BB'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M
29 Oct 2013
People found this helpful6
Flat was dirty when we moved in with things on the inventory missing or broken and never got fixed A fob we asked for on moving in day was never given to us for the duration of our contract Things we were promised to be fixed were never fixed We were charged for broken light bulbs when we moved... Read Full Review
Comments (0)Was this helpful?:
I am surprised by the lack of ...
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5 Star Review
By : 'formerallisonandcotenant'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M1
7 Aug 2013
People found this helpful0
I am surprised by the lack of reviews about Allison and Co, on this site, and the fact that the one review that there is is a negative one! We rented an apartment through them for a year from July 2012-13, and on the whole I found them to be excellent. The staff member who showed us around our... Read Full Review
Comments (1)Was this helpful?:
By : Allison
20 Nov 2013Dear tenant Thank you for your complimentary feedback. If you do ever rent with us again remember we offer half price admin fees to current or previous tenants! Kind...
Atrocious at all levels. ...
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1 Star Review
By : 'SD'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M4
8 May 2013
People found this helpful7
Atrocious at all levels. Impossible to get any honest answers from even the simplest enquiry. They were previously Isaac Anthony, there are numerous reviews for them on... Read Full Review
Comments (1)Was this helpful?:
By : Allison - business owner
11 Jul 2013Hello SD I am Allison - the owner and director of Allison & Co. I have been right through my customer base of landlords and don't seem to have anyone with the initials SD. However we treat any...
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