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Stratford, London E15
3.6/5, 27 Reviews
67% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
100% sales fee satisfaction
80% letting fee satisfaction
The Victor Michael Property Group can trace its origins back to 1988, when the company was originally founded by Mr Victor Khatri and our very first office was established in Stratford, East London.
Since this time the company has grown to become one of the longest serving independent property groups in East Lond
on and the county of Essex. The company have four branch offices strategically located to serve our clients and the local communities.
We provide a wide range of services for residential & commercial sales and lettings, property management and block management services.
We are also fully accredited members of the National Association of Estate Agents (NAEA), The Association of Residential Letting Agents (ARLA), The Guild of Professional Estate Agents and The National Approved Letting Scheme (NALS).
We also subscribe to the Tenancy Deposit Scheme (TDS) and The Safe Agent endorsement mark, protecting landlords & Tenants money by client protection insurances.
The company has built its reputation by providing true customer satisfaction; this in turn has provided our business with organic growth with sound and positive client recommendations over a period of many years.
"I have been with this agent..."
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4 Star Review
Abu
Dhanisha
By : 'S.'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : E7
16 Oct 2013
People found this helpful5
I have been with this agent for 3 year . i am very pleased with the response from them if i had any problem's in my house, in that time found them to be extremely helpful. Any issues that arose were dealt with extremely promptly and effectively. Would not hesitate to use them again and highly recommend them.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £150,000 | £498,999 |
| Lettings | 67% | 80% | £800 | £2,300 |
Areas covered
- E1
- E12
- E15
- E20
- E3
- E9
Address
Victor Michael
74 Leytonstone Road, London, Greater London
E15 1SQ
020 8519 2000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Victor Michael Branches (View All 5)
The worst experience of my ...
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1 Star Review
By : 'Giorgia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E9
16 Jul 2021
People found this helpful0
Renting in London with Victor Michael Estate Agents has been one of the worst experiences of my life. I have tried different agencies before, but this one has turned out to be the most unapologetic and insensitive of all. Throughout our whole stay in one of their apartments in East London, they... Read Full Review
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We are ever thanksfull to Abu ...
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5 Star Review
By : 'Louis'
Services : Letting( As a Tenant )
Rent PCM : £12
Would you recommend ? : Yes
Postcode : E7
11 May 2017
People found this helpful0
We are ever thanksfull to Abu for finding us this house it is 8 years and counting and we are still with this agent had no problem any complain or repairs is a quickly dealth... Read Full Review
Comments on Agent Fees
Fair
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I've been a happy customer ...
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5 Star Review
By : 'C'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E13
28 Nov 2016
People found this helpful0
I've been a happy customer of victor michael for approx 2 years now, they look after two of my properties in forest gate. Found them genuinely helpful and always receive a prompt response if I have any questions. There haven't been any hidden fees, as with the majority of agents, and i'm kept... Read Full Review
Comments on Agent Fees
The service they have provided it's justified
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Exelent customer service ...
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5 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : E15
18 Nov 2016
People found this helpful0
Exelent customer service very effiecient our transaction to new home went smoothly very highly recommend this estate agent thank... Read Full Review
Comments on Agent Fees
Good
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Esta was a great help in my ...
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5 Star Review
By : 'Charlie'
Services : Letting( As a Owner )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : E7
18 Nov 2016
People found this helpful0
Esta was a great help in my desperate time of need to rent my flat. She took care of all the paperwork while I was abroad she even arranged for the locks to be changed after someone had tried to break in. I would fully recomend Victor Micael to anyone who is looking to get a good, honest,... Read Full Review
Comments on Agent Fees
Best to none
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Had the most terrible ...
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1 Star Review
By : 'A.XO'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E15
22 Oct 2015
People found this helpful2
Had the most terrible experience with this agent. The staff i dealt with were so sarcastic, so rude. I very much disliked the one man who "created" victor michael. Such a rude man , id never recommend anyone to use this agent. Absoloutly horrible , giving me a lecture and telling me how... Read Full Review
What agent could do to change your mind?
The agent would have been better if they was clear , friendly , if they listened. If the owner himself wasn't such a rude old man and if he didnt think he was better than everyone else would have made it great! :D
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Very impressed with ...
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5 Star Review
By : 'Stuart'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : E15
5 Oct 2015
People found this helpful1
Very impressed with everything the whole way through: great quality marketing and a genuinely helpful and hardworking team. Our vendor used another local agent and the contrast couldn't have been starker (the vendor is complaining about the service she received). Her lot encapsulated everything you ... Read Full Review
Comments on Agent Fees
Very good
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The most appalling estate ...
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1 Star Review
By : 'londonrenter'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : E9
19 May 2015
People found this helpful3
The most appalling estate agents I have used. We lived with damp and water condensing and coming through the roof in drips for 3 years. the problem was never resolved. The only reason we stayed in the flat was the rent was affordable for the area. Upon leaving the agent took over a month to return... Read Full Review
Comments (2)Was this helpful?:
By : Victor Micgael Management Team
19 May 2015Victor Michael firstly would like to point out that the tenancy deposit was never refused to be returned. Payment was made to the bank account of details hold on our management system. Unfortunately...
Excellent, i have been ...
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5 Star Review
By : 'G'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : IG3
3 Apr 2015
People found this helpful1
Excellent, i have been with VM team from last few years and they are managing my all properties and service we received is... Read Full Review
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Victor Michael Agent has been ...
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5 Star Review
By : 'Edd'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : E7
16 Dec 2014
People found this helpful2
Victor Michael Agent has been fantastic very helpful, and know what they doing specialy piyush very helpfull and very on the ball also been with more then 3 years. recommend to... Read Full Review
Comments on Agent Fees
reasonable fees
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Excellent Service and very ...
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5 Star Review
By : 'Roberto'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E15
13 Nov 2014
People found this helpful1
Excellent Service and very good communication from Piyush and Tony they found perfect property and good location reasonable fees. Happy... Read Full Review
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Dear Jamie, Thank you for ...
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5 Star Review
By : 'Mya'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E17
20 Feb 2014
People found this helpful1
Dear Jamie, Thank you for being pleasant to deal with. You went out of your way to accommodate the various request for viewings of properties on short notice. You had excellent knowledge of the property that I decided to make an offer on and your honesty helped me to make the decision to buy. I... Read Full Review
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This agent called me this ...
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1 Star Review
By : 'p****doff'
Services : Letting( As a Owner )
Would you recommend ? : No
14 Feb 2014
People found this helpful8
This agent called me this morning. Asked if i was selling my property? STRANGE one might say. How could they dream up my property details and my phone number, when i have never had any contact with this agent in all my life. The young lady spoke" we are all integrated" i asked what does... Read Full Review
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I went to Victor Michael to ...
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4 Star Review
By : 'C.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E15
18 Dec 2013
People found this helpful1
I went to Victor Michael to rent property they were very professional and always kind to me. When i moved in they clean the place very nice and give new furniture to... Read Full Review
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Victor Michael are very good ...
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4 Star Review
By : 'Garry'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E13
15 Nov 2013
People found this helpful5
Victor Michael are very good agent they always call me back and let me view property. I been living this property since 2010 and i never had any problems with them, and when we had problem with boiler no hot water and they come to fix straight away and do good job. I will recommended to many... Read Full Review
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I had a great experience with ...
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5 Star Review
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E7
30 Oct 2013
People found this helpful4
I had a great experience with Victor Michael, the staff explained the letting process to me thoroughly and told me exactly what documents were needed from me in one go which sped up the moving in process. They spoke in a professional and friendly manner at all times and made the moving process... Read Full Review
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I have been renting my ...
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5 Star Review
By : 'Tony'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E15
24 Oct 2013
People found this helpful5
I have been renting my property through victor Michael for many years now and they have been outstanding with the service i have been given. My property has never had any empty periods nor have I had any problems with the tenants that we're put in place. I would strongly recommend Victor Michael... Read Full Review
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Very efficient throughout the ...
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5 Star Review
By : 'Cathie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E15
20 Oct 2013
People found this helpful5
Very efficient throughout the process. Bradley the sales negotiated was always keeping me up to date and also liaising with the solicitors to speed the process up. Would recommend Bradley to any buyer or seller. Very happy with the service... Read Full Review
Comments (0)Was this helpful?:
I have been with this agent ...
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4 Star Review
By : 'S.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E7
16 Oct 2013
People found this helpful5
I have been with this agent for 3 year . i am very pleased with the response from them if i had any problem's in my house, in that time found them to be extremely helpful. Any issues that arose were dealt with extremely promptly and effectively. Would not hesitate to use them again and highly... Read Full Review
Comments (0)Was this helpful?:
I have been renting my ...
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5 Star Review
By : 'Tony'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E15
15 Oct 2013
People found this helpful4
I have been renting my property through victor Michael for many years now and they have been outstanding with the service i have been given. My property has never had any empty periods nor have I had any problems with the tenants that we're put in place. I would strongly recommend Victor Michael... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Process
We are committed to providing high quality services to clients. We value complaints and use information learnt from them to help us improve the services we offer. If something goes wrong or you are dissatisfied with what we are providing, please tell us – you should feel free to raise matters of concern without risk of disadvantage. Please find detailed below our complaint procedure and how to make a complaint.
All complaints should be put in writing.
Initial query
Our members of staff have been trained to address any queries raised by our clients; their experience is based on the day-to-day dealings with clients regarding all manner of queries relating to the rental of the property.
If you are not happy with the response provided to you by the member of staff dealing with your query, your complaint will be raised to Stage 1 of the complaints process.
Stage 1 – Department/ Branch Manager
At Stage 1, your complaint will be addressed by the manager of the department, who will look into the query raised by you, and discuss the matter with the member of staff to assess whether the response given is fair and impartial.
We will acknowledge all written complaints within 3 working days.
We aim to resolve complaints quickly and effectively and would expect to give you our decision at Stage 1 within 21 working days, unless there are exceptional circumstances, then we will advise if extra time is needed in writing.
If you are not satisfied with the response we give at this stage, we will tell you what you can do next. If you choose to, you can take your complaint to Stage 2 of the complaint procedure. You may choose to do this immediately or shortly after you get our initial decision.
Stage 2 – Senior Manager
Stage 2 is dealt with a senior manager of our company, who deals with the day to day management of members of staff, and the implementation of the Company’s policies and procedures. If you wish to pursue your complaint further, please send in a written complaint to the following:
Mr Taher Boksh
Senior Manager
Victor Michael Ltd
74 Leytonstone Road
Stratford
London E15 1SQ
E: taher@victormichael.com
If you are still not satisfied with the response we give at this stage, we will tell you what you can do next. If you choose to, you can take your complaint to Stage 3 of the complaint procedure. You may choose to do this immediately or shortly after you get our initial decision.
Stage 3 - Regional Manager
Stage 3 is dealt with the Regional Manager of our company, who deals with the review of existing policies and procedures, and also with implementing any new procedures that may be required. If you wish to pursue your complaint further, please send in a written complaint to the following:
Ms.C. Barford
Regional Managing
Victor Michael Ltd.
74 Leytonstone Road
Stratford
London E15 1SQ
E:chris@victormichael.com
The response from the Regional Manager will be the “final response” and if you are still dissatisfied with our response, you have recourse to pursue your complaint to our external governing bodies.
We are members of The Property Ombudsman, ARLA and NALS, and we follow their guidelines, should you wish to contact one of them please find their websites below:
www.tpos.co.uk/
www.arla.co.uk
www.nalscheme.co.uk/
Last updated at 12/16/2016, 9:16:45 AM by allAgents
