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The Howland Jones Organisation Limited
3.3/5, 11 Reviews
55% Recommended
67% letting valuation accuracy
50% letting fee satisfaction
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"We have rented the property..."
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1 Star Review
By : 'mrs'
Services :
Would you recommend ? : No
Postcode : DE11
3 Oct 2013
People found this helpful1
We have rented the property through h.j for just over a year and they have been completely useless from the beginning. (we have now gone elsewhere because of them). We are now struggling to get our bond back as there is no communication between the staff. We have lost track of the times we have emailed or phoned and they say they havent received them or the messages are not passed on. We even have the sent copies in our sent box but they still say they have not received them! All staff seem to have an "i cant be bothered attitude" and having had to deal with the awkward landlord aswell, they have just let us get on with it will no support whatsoever. The inventry was done all wrong, we had to adjust it all to the truth, and if the job was done properly in the first place by them we wouldnt have experienced the trouble and stress that we have with the landlord. We would definately NOT recommend them to anyone as they have been more trouble than its worth. A useless bunch of people is an understatement!
What agent could do to change your mind?
to have done their job properly from the very beginning, learn to communicate between staff more and not to lie.
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By : Howland Jones
31 Dec 2013We are very disappointed to hear the above comment. Howland Jones has always taken pride in providing accuracy and good response times throughout its 12 years trading, with many tenants returning to us as repeat tenants or landlords. Where management of a propoerty is shared between the agent and the landlord, the tenant can see disjointed communication. The agent can often receive blame/criticism if the exit process seems slow, but in fact the agent only acts on behalf of the interested parties and cannot make decisions on behalf of the landlord. Mrs Thomas's situation was indeed a difficult one to resolve as both the tenant and the landlord had confilcting opinions. However, there is slightly more to the situation that the above comment refers to which did indeed make matters slightly more challenging to resolve. Howland Jones have a clear complain proceedure which ends with The Property Ombudsman which was offered, but not pursued. We would be very happy to discuss the matter further to try and resolve any outstanding concerns.
By : wayandkaz
31 Dec 2013I rest my case, its only took them over 2 months to respond!!!!! Wouldnt touch them with a barge pole.
By : Rebecca Howland
12 Feb 2014We do not check this site on a regular basis. Usual correspondence is via email or letter, which is always acknowledged within 24 working hours, and responded to within 48 working hours. As detailed previously, We would be very happy to discuss the matter further to try and resolve any outstanding concerns.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 50.00% | £500 | £625 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 3 | 1 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
The Howland Jones Organisation Limited
73-77 High Street, Swadlincote, Derbyshire
DE12 7HZ
01530 271313
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
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Realy happy to hand my ...
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5 Star Review
By : 'Alan'
Branch : Swadlincote, 73-77 High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE12
10 Nov 2018
People found this helpful1
Realy happy to have handed over the management of my property. I'm Not local so had someone with genuine knowledge of Lettings has took Over. What swung me was the fact they are ARLA ... Read Full Review
Comments on Agent Fees
A fair price for the work they’ve done so far.
Comments (0)Was this helpful?:
Took over �950 deposit and ...
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1 Star Review
By : 'Angy'
Branch : Swadlincote, 73-77 High Street
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : B78
2 Jun 2017
People found this helpful1
Took over �950 deposit and references before even doing any checks... rent arrears prevented the let to go ahead a f they have only offered �437 b7a. I'm reporting them to the lettings redress scheme.. disgusting rip off agents over �500 they want to keep because one of my references ... Read Full Review
Comments on Agent Fees
Disgusting fees.. I've never known an agent want over £900 without doing checks first
Comments (1)Was this helpful?:
By : Rebecca Howland
2 Jun 2017Hello Angy. We are aware of your disappointment over the cancellation of your application to rent one of the properties we manage. I do think it is important to read through any contract provided...
Very poor service when the ...
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2 Star Review
By : 'theman27'
Branch : Swadlincote, 73-77 High Street
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : DE11
27 Mar 2015
People found this helpful4
Very poor service when the came time to move out of the property, very very reluctant to release deposit. They use a third party to do the inspections and the list of defects signed by the tenant on the moving out day is non reflective of what the third party reports to the letting agent which ... Read Full Review
Comments (1)Was this helpful?:
By : Rebecca Howland
17 Jul 2018We employ the services of a third party to carry out the closing inspection, as they are deemed to be impartial. We always use their report to report the initial findings, but this is also subject...
I have used this agent for ...
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1 Star Review
By : 'Tigerlily'
Branch : Swadlincote, 73-77 High Street
Services : Letting( As a Owner )
Rent PCM : £590
Would you recommend ? : No
Postcode : DE12
30 Sept 2014
People found this helpful1
I have used this agent for several tenant finds and unfortunately have found that over time their service has deteriorated from reasonable to appalling. As a landlord I need an agent to provide: A good tenant that has been fully referenced BEFORE installation which should be done with my ... Read Full Review
What agent could do to change your mind?
The agent could: Ask landlords to confirm a convenient installation date. Provide a contract which matches the needs of the landlord. provide a complete, up to date and useable inventory which reflects the condition of the proeprty on installation. Place deposits in schemes in a timely manner. Give readings to utilities in a timely manner. Provide a professional and good service. Deal with issues professionally and timely.
Comments on Agent Fees
The fees were in line with other agencies providing the same service. It was the service that was poor.
Comments (0)Was this helpful?:
The Howland Jones team were ...
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5 Star Review
By : 'Gill'
Branch : Swadlincote, 73-77 High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE11
10 Mar 2014
People found this helpful2
The Howland Jones team were excellent in selecting the prefect tenants for 2 of my properties. I have had rent every month and reports on inspections. I don't worry about when the gas safety checks are due as they have always been done on time. We are just finishing another property for Howland ... Read Full Review
Comments (0)Was this helpful?:
Very good service, quick ...
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5 Star Review
By : 'Justyna'
Branch : Swadlincote, 73-77 High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE12
28 Feb 2014
People found this helpful0
Very good service, quick respond to all problems. I would recommended this agency to all tenants. They very nice, pleasant people easy to communicate ... Read Full Review
Comments (0)Was this helpful?:
Rebecca from Howland Jones ...
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5 Star Review
By : 'Nadine'
Branch : Swadlincote, 73-77 High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE12
18 Feb 2014
People found this helpful1
Rebecca from Howland Jones was the first person we came into contact with when moving into our new neighbourhood. She went out of her way to accommodate us and arranged viewings of properties at times that were suitable to us, being very understanding of the distance we had to travel. The tenancy ... Read Full Review
Comments (1)Was this helpful?:
By : Rebecca
13 Feb 2014Thank you for your lovely comments Nadine. Hope you and the family are loving your new...
I was very happy with the ...
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5 Star Review
By : 'Justyna'
Branch : Swadlincote, 73-77 High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE12
14 Feb 2014
People found this helpful0
I was very happy with the service provided by Rebecca - the agency is locally to us, it was easy access to the advice, help regarding house. They sorted everything quickly and in a good manner. I would recommended them to other ... Read Full Review
Comments (0)Was this helpful?:
I have worked with Rebecca ...
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5 Star Review
By : 'Ian'
Branch : Swadlincote, 73-77 High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE12
13 Feb 2014
People found this helpful0
I have worked with Rebecca and her colleagues at Howland Jones since June 2004, during that 8 years I have been both a tenant and a client of Howland Jones. During the past 4 years I have been based in Sydney Australia and entrusted the management of my UK property to Howland Jones, throughout ... Read Full Review
Comments (0)Was this helpful?:
My family rented a property ...
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1 Star Review
By : 'S'
Branch : Swadlincote, 73-77 High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE12
21 Jan 2014
People found this helpful1
My family rented a property through Howland Jones which could have seriously injured or even worse killed us , (Similar faults were found at the property they managed next door too). They had not checked any of the Landlords paperwork and some 4 years after renting the property we discovered ... Read Full Review
What agent could do to change your mind?
Let property in line with the law. A property must be safe and not in a state of serious disrepair the start or during a tenancy. It was not and we were allowed to live with significant dangerous faults for over four years. It would have taken them less than an hour to check safety certificates. They still deny they have done anything wrong. They also lied to the couple next door and told them they had to inspect the wood burning stove as a matter of routine. In four years they never check ours or anything else relating to the safe operation of the house!!!
Comments (3)Was this helpful?:
By : Rebecca Howland
12 Feb 2014Howland Jones are subject to some malicious unwarranted feedback - we are taking legal advice in this. we trust that our 97% satisfied and many repeat customers will see this for what it...
We have rented the property ...
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1 Star Review
By : 'mrs'
Branch : Swadlincote, 73-77 High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE11
3 Oct 2013
People found this helpful1
We have rented the property through h.j for just over a year and they have been completely useless from the beginning. (we have now gone elsewhere because of them). We are now struggling to get our bond back as there is no communication between the staff. We have lost track of the times we have ... Read Full Review
What agent could do to change your mind?
to have done their job properly from the very beginning, learn to communicate between staff more and not to lie.
Comments (3)Was this helpful?:
By : Howland Jones
31 Dec 2013We are very disappointed to hear the above comment. Howland Jones has always taken pride in providing accuracy and good response times throughout its 12 years trading, with many tenants returning to ...
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