We rented through Ince Williamson and believe me it is just as bad on the other side of renting! Our landlords were fine and we chose to deal with them rather than speak to Ince Williamson, when we left however we had nothing but problems, we left our landlords an awful lot of stuff behind - we put in a brand new range type cooker, we redecorated, repaired collapsing ceilings, put laminate flooring in, replastered old damaged walls, and replaced a rotten garden gate, we left the landlords over £100 of decorating materials including flooring for the bathroom which due to old age needed to be repaired we also left a sofa that we no longer needed due to not having the room for it in our new home - we left this sofa as it was in lovely condition and it was a shame to take it to the tip. Ince Williamson held our deposit for over a month until we agreed that if needs be we would remove the sofa at our own cost they have now refused to release our mail including a NCB insurance certificate. we will never rent through them or buy through them ever again. Avoid at all costs!