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Cheltenham, GL50
2.6/5, 14 Reviews
43% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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"I have been renting a..."
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5 Star Review
kirsty
By : 'Gareth'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : GL53
7 Aug 2013
People found this helpful0
I have been renting a property for nearly 2 years through Alex Clarke Lettings and all my dealing and correspondance have been dealt with in a professional way. I reasently had to update the agreement and was very pleased again with the professional and helpful manner that the property co-ordinator dealt with all the correspondance to make it an easy and pleasant experience.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £725 | £850 |
Address
Alex Clark Lettings
3 Bath Street, Cheltenham, Gloucestershire
GL50 1YE
0 1242 210 777
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Alex Clark Lettings Branches (View All 2)
Alex Clark Gloucester are the ...
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1 Star Review
By : 'Flabbergasted'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL4
9 Mar 2018
People found this helpful1
Alex Clark Gloucester are the most unprofessional people we have ever had to deal. with. Their manner on the phone, unhelpfulness when you have a query. Lying to cover themselves and each other. Saying they have emailed and have not. Don't care attitude, and one of a vile 16yr old teenager. ... Read Full Review
Comments on Agent Fees
A Rip-Off - Please do not use them as a landlord or Tennant
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Absolutely horrendous! Would ...
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1 Star Review
By : 'buttons'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : GL51
6 Aug 2014
People found this helpful5
Absolutely horrendous! Would never recommend anyone to use this company as they are con artists! We lived at the property for 3.5 years and had a terrible start with them from the off, but finally Kirsty took over last year and she was fantastic (the only great thing about the company) sadly she... Read Full Review
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WORST letting agent I have ...
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1 Star Review
By : 'Marvel84'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : GL50
22 Jun 2014
People found this helpful20
WORST letting agent I have ever used! We've seen the positive reviews about Kirsty, she sped things up slightly for us but was only with the company approx 6 months and has now left! They even have 5 star reviews posted on their Facebook page left by their own members of staff!!! Poor customer ... Read Full Review
What agent could do to change your mind?
Quit the industry as their service was appalling.
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I have had my small flat let ...
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4 Star Review
By : 'Roger'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL52
4 Apr 2014
People found this helpful2
I have had my small flat let out by Alex Clark for some years now, and the anxiety and stress that entwined itself in managing a property is relieved mostly through the professionalism displayed by the team at Alex Clark. They are prompt in notifying me of any problems, and quickly contact their... Read Full Review
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I would never want to put ...
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1 Star Review
By : 'bearbearbear'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL52
28 Nov 2013
People found this helpful5
I would never want to put anyone through the terrible terrible customer service that Alex Clark give. Their attitude is so negative, I was received very sarcastic comments at every oppotunity when I telephoned to attempt to get someone in to fix something - like I was asking everyone to drop... Read Full Review
What agent could do to change your mind?
I understand estate agents and property managers are busy - I am NOT an unreasonable person. With better customer service and just the word that something would be done about the issues I would have been happy - and obviously some sort of result. I think probably 2 out of about 10 things got resolved in the time I lived at the property. I actually put up with a lot before I started getting angry - the angrier I got, the more they punished me with terrible service - it was a total lack of care on their part, they didn\'t need to keep me happy. They simply do not care about their tennants.
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The boiler at the property in ...
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4 Star Review
By : 'J.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL51
22 Oct 2013
People found this helpful0
The boiler at the property in question had an annual inspection & as it hadn't been installed with sufficient access panels, was capped off resulting in no hot water or heating for the tenant. Kirsty dealt with the entire procedure, obtaining alternative quotes saving me money. She was... Read Full Review
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As a landlord I have used ...
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5 Star Review
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL52
11 Oct 2013
People found this helpful0
As a landlord I have used Alex Clark a my lettings agent for over 7 years throughout that time I have received a very satisfactory service - they are prompt dealing with any issues raised by myself and by my tenants. In the past 6 months I have been especially impressed by the service I have... Read Full Review
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Horrendous service! I would ...
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1 Star Review
By : 'Laura'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL52
23 Sept 2013
People found this helpful4
Horrendous service! I would massively advise against renting from this agency! Initial service to get you into the property is great but sadly it's all downhill from then. I had a number of problems with the property that were ignored even after being chased numerous times. Including security... Read Full Review
What agent could do to change your mind?
Nothing could be done.
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I must admit the the quality ...
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5 Star Review
By : 'Oksana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL51
21 Aug 2013
People found this helpful0
I must admit the the quality of service provided by Kirsty was excellent- quick and efficiant, i was very pleased to get the answer to my email very quick and all my problems with my renting property were sort out very quickly.This is what we are ( tenants) would like to get from letting agencies)... Read Full Review
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I have been renting a ...
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5 Star Review
By : 'Gareth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL53
7 Aug 2013
People found this helpful0
I have been renting a property for nearly 2 years through Alex Clarke Lettings and all my dealing and correspondance have been dealt with in a professional way. I reasently had to update the agreement and was very pleased again with the professional and helpful manner that the property ... Read Full Review
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I have found all the staff I ...
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5 Star Review
By : 'Dave'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL51
31 Jul 2013
People found this helpful0
I have found all the staff I have dealt with at Alex Clarke Lettings to be very helpful when any issues have arisen at the property, any action required has been taken promptly to sort problems in a timely fashion. When any checks have needed to be carried out they always give notice and... Read Full Review
Comments (1)Was this helpful?:
By : Alex Clark Lettings General Manager
6 Aug 2013Dear Mr Williams, Thank you very much for your 5 star review and for being so honest in your experience with us. I would like to take this opportunity to advise you that we stopped using the...
I arranged to view a property ...
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1 Star Review
By : 'Naomi'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : GL1
1 Feb 2013
People found this helpful2
I arranged to view a property advertised on Alex Clark Lettings website this afternoon. The agent suggested meeting at 5:30pm outside the property and asked that should I change my mind, I should call to cancel. I agreed and left work a little earlier than normal in order to get there on time. I... Read Full Review
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We have lived at our current ...
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1 Star Review
By : 'thebiz3912'
Services : Letting( As a Tenant )
Would you recommend ? : No
24 Oct 2012
People found this helpful4
We have lived at our current property for just over 5 years. We have had ongoing issues with everything and have been unable to move until now. We have had constant damp issues, mould all over the walls, coming up under the carpets and on the bathroom lino. The wallpaper is falling off, the kitchen ... Read Full Review
What agent could do to change your mind?
Fixed issues when they occured, rather than leaving them for 6 months.
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[[EDIT ORIGINAL START]] I am ...
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1 Star Review
By : 'Dingodave'
Services : Letting( As a Tenant )
Would you recommend ? : No
16 Jul 2012
People found this helpful4
[[EDIT ORIGINAL START]] I am sick of even talking about this so I wil leave my review as brief as possible. when you have a problem they either pretend they never heard from you or refuse any involvement in the problem, if they ever get round to fixing any problem the work is shoddy and you will... Read Full Review
What agent could do to change your mind?
there is no form of constructive criticism I could give as I know they would never take it. My advise to Alex Clark is to give up in the lettings industry ....its obviously not your field of expertise. Hire people other than females as all they seem to do is natter all day and not actually get any work done. Respond to correspondence don\'t just pretend you have. Fix problems when they appear. when problems are to be fixed ...fix them properly.
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