We sold our home through Robsons Rickmansworth. Clear and repeated instructions about how to market our property were not followed by *, with Robsons marketing strategy proving weak with poor communication and little followthrough. We had specifically asked him to conduct viewings himself as he had promised at the outset (he never did) and a SAR request against this office later revealed offers that were not forwarded, undisclosed buyer interest and a premature cessation of marketing efforts despite our instructions. At the same time, Robsons were also involved in our onward purchase via another office. * repeatedly appeared distracted by the purchase. We later discovered he was central to a bitter dispute with that office at that exact time and there are crossoffice financial incentives, giving rise to a substantial conflict of interest, that were never disclosed to us. This dispute went to court, making the national press and anyone considering instructing * should read it themselves and consider the toxic culture it highlights at Robsons is really in your best interests as clients. We raised all these concerns through Robsons’ complaints process but they've refused to investigate despite previous promises to do so. Overall our experience with Robsons proved unnecessarily stressful and the service provided by * in particular was extremely poor. We would not recommend using them.