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Luton, LU1
4.8/5, 77 Reviews
88% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
98% letting fee satisfaction
Who We Are
We\'re evolving the gold standard for property management
From first contact our property managers will look after you – whether that means arranging a viewing, getting you sorted with contracts or just giving you som information on the local area. They are there with you through the whole ren
ting journey.
"Serious abuse of..."
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1 Star Review
By : 'LI'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : LU1
26 Feb 2026
People found this helpful0
* conduct as building manager at Chapel Street, Luton has been deeply unprofessional and, frankly, alarming. She has repeatedly made derogatory comments about my “smelly food” and “strong spices” — thinly veiled, culturally charged remarks clearly intended to shame and belittle me. She has also made inappropriate comments about male visitors, speaking as though my lawful guests are somehow a moral issue rather than my right as a tenant. She attempted to impose arbitrary “cooking slots” in the communal kitchen, despite having no contractual or legal authority to do so. The shared kitchen — which I pay rent to use — was treated as her personal space, with constant efforts to control when I could access it. At the same time, the buildingwide smoking ban in the tenancy agreement was reportedly ignored within her own room. The rules seemed to apply to me, but not to her. There have been multiple instances of muttered insults, raised voices and open hostility whenever I used communal spaces. She has stated she does not want “boys” in the kitchen, offering inappropriate justifications, which created an uncomfortable and genderbiased atmosphere. Even more concerning was the way CCTV systems intended building security appeared to be used to monitor movements, alongside encouraging cleaning staff to linger in shared areas in a way that felt less like maintenance and more like observation. The most serious issue has been the abuse of power. As both manager and cotenant, she blurred the line between professional responsibility and personal grievance. When the building manager is the source of the hostility, there is effectively no safe or impartial route to raise concerns. I should not have to feel bullied, culturally shamed, monitored or controlled in my own home. This behaviour falls far below the standard expected of anyone in a position of authority.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £40,000 | £65,000 |
| Lettings | 100% | 98% | £560 | £950 |
Address
Collective Property Co.
4 Dumfries Street, Luton, Bedfordshire
LU1 5FT
01582 800309
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Collective Property Co. Branches (View All 2)
Sarah Thomson, Prompt, ...
5 Star Review
By : 'Mr'
Services : Letting (Accounts)
Would you recommend ? : Yes
Postcode : LU1
26 Jan 2025
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Sarah Thomson, Prompt, Responsive and very helpful. I've had quite a few accounting queries and she has quickly looked at the issues and resolved them promptly with clear and understandable messaging. Its been great liaising with her and she is a credit to the firm. Ivan has also been also helpful ... Read Full Review
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Serious abuse of ...
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1 Star Review
By : 'LI'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LU1
26 Feb 2026
People found this helpful
* conduct as building manager at Chapel Street, Luton has been deeply unprofessional and, frankly, alarming. She has repeatedly made derogatory comments about my “smelly food” and “strong spices” — thinly veiled, culturally charged remarks clearly intended to shame and belittle me. She has also... Read Full Review
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Great Support when I left my ...
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5 Star Review
By : 'Nasiful'
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : LU1
26 Sept 2025
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Great Support when I left my key inside my... Read Full Review
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Wonderful ...
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5 Star Review
By : 'J'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LU1
19 Sept 2025
People found this helpful0
Our stay at Park House was a genuinely pleasant experience. The property was always wellpresented, and peaceful. We just want to say a big thank you to Ivan being so supportive and understanding during our tenancy. From day one, he was professional, approachable, and friendly. What really... Read Full Review
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This is a good play well ...
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5 Star Review
By : 'Koma'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LU1
19 Sept 2025
People found this helpful0
This is a good play well protected and warm staff here are really good and kind to me and they got a well operated... Read Full Review
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Very spots on and responsive ...
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5 Star Review
By : 'OA'
Services : Letting (Admin)
Would you recommend ? : No
10 Apr 2025
People found this helpful0
Very spots on and responsive on time. Polite and... Read Full Review
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Excellent service & best ...
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5 Star Review
By : 'Shantanu'
Services : Letting (Property Management)
Would you recommend ? : No
10 Apr 2025
People found this helpful0
Excellent service & best place to live. Iqra is Amazing &... Read Full Review
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Room ...
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5 Star Review
By : 'Rajeshkumar'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
12 Mar 2025
People found this helpful0
Very nice place accomodation and very good services provided stay Highly... Read Full Review
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Feedback about Urban ...
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5 Star Review
By : 'Srinivasa'
Services : Letting (As a Tenant)
Rent PCM : £720
Would you recommend ? : Yes
Postcode : LU1
26 Feb 2025
People found this helpful0
Here the staffs are very polite, professional, friendly and courteous, Nice and secure place to live in. good ambience and comfort. Nominal price and nice, pleasant place to live... Read Full Review
Comments on Agent Fees
Nominal and good place to live in
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The management staff, ...
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5 Star Review
By : 'Tobiloba'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : LU1
13 Feb 2025
People found this helpful0
The management staff, specifically Ivan has been so kind, helpful and understanding to me and i really really appreciate that ! THANK... Read Full Review
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Excellent service from opto ...
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5 Star Review
By : 'Victor'
Services : Letting (As a Tenant)
Sold price : £750
Would you recommend ? : Yes
Postcode : LU1
31 Jan 2025
People found this helpful0
★★★★★ I had a great experience with the staff at Opto Village. He was incredibly helpful with my mattress and bed sheet, making the process smooth and hasslefree. His professionalism, efficiency, and friendly attitude really stood out. Great service and much... Read Full Review
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Great ...
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5 Star Review
By : '.'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LU1
23 Jan 2025
People found this helpful0
Ivan was always available, responsive, and patient. He guided me through the entire process and made sure I was happy with my apartment. Highly recommend... Read Full Review
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Very responsive to my emails ...
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5 Star Review
By : 'Awtar'
Services : Letting (As a Owner)
Would you recommend ? : No
22 Jan 2025
People found this helpful0
Very responsive to my emails and looking into the... Read Full Review
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Quick to respond and very ...
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5 Star Review
By : 'Kurt'
Services : Letting (As a Owner)
Sold price : £40000
Would you recommend ? : Yes
Postcode : LU1
13 Jan 2025
People found this helpful0
Quick to respond and very helpful. I made contact and they came back to me quickly and... Read Full Review
Comments on Agent Fees
ok
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So Urban evolution: the good ...
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1 Star Review
By : 'charlene'
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : LU1
7 Jan 2025
People found this helpful0
So Urban evolution: the good the bad and the ugly - Are you ready…. Okay so I moved in over the summer it's been a few months, This is the worst place that I have ever rented from. The ugly: the business' attitude to their legal obligations and being compliant. And how they treat... Read Full Review
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My Bank in Canada was taken ...
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5 Star Review
By : 'Veena'
Services : Letting (As a Owner)
Rent PCM : £700
Would you recommend ? : Yes
Postcode : LU1
24 Dec 2024
People found this helpful0
My Bank in Canada was taken over by another bank in Canada and I was unable to receive my remittances from Urban Evolution. I went back and forth with many people with Urban Evolution but was not able to resolve the issue. Finally I was connected with Sarah Thomson, Senior lettings accounts... Read Full Review
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Violeta has always been a ...
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5 Star Review
By : 'Saidat'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LU1
18 Dec 2024
People found this helpful0
Violeta has always been a helpful staff at the... Read Full Review
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Very good staff.friendly ...
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5 Star Review
By : 'Rino'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LU1
11 Dec 2024
People found this helpful0
Very good staff.friendly approach. Very clean building.happy to continue our... Read Full Review
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Efficient and smooth buying ...
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5 Star Review
By : 'SK'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : LU1
6 Dec 2024
People found this helpful0
Efficient and smooth buying process. Highly recommend Alexandra as a sales... Read Full Review
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A maintenance float of 350 ...
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4 Star Review
By : 'Akira'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LU1
29 Nov 2024
People found this helpful0
A maintenance float of 350 pounds was placed on my landlord account. I did not agree with this charge so I sent a complaint email and received an email with an immediate refund. I am satisfied with this... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3/26/2024, 7:22:31 AM by allAgents
