I would not use this agent again. At offer stage I was explicitly told that the buyer’s deposit had been “verified by the solicitor.” That assurance was material to my decision to accept the offer. It later became clear that no verification had taken place at all. The agent had simply asked the buyer’s solicitor what the client said he expected to receive, and this was relayed to me as “verification.” In reality, the deposit depended entirely on a third party refinancing, with no proof of funds, no confirmed timescale, and no independent confirmation. This was never properly disclosed to me. Unsurprisingly, the transaction then dragged on seven months, with repeated delays caused by the buyer’s inability to access those funds. When I raised this issue after completion, the agent refused to accept any responsibility, denied that their representation was misleading, and immediately threatened legal action the full commission rather than engaging constructively with the complaint. I fully accept that commission is contractually due on completion. However, basic accuracy and transparency at offer stage are fundamental to an estate agent’s side of the contract. In my , inaccurate information was given, material risks were not disclosed, and the consequences fell entirely on me as the seller. Based on my experience: • buyer finances were not properly checked • key information was presented inaccurately • complaints were handled defensively rather than fairly Proceed with caution.