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Cheltenham, GL50
2.7/5, 7 Reviews
50% Recommended
100% letting valuation accuracy
99% letting fee satisfaction
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"Very disappointing and unfair ..."
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1 Star Review
By : 'R.B'
Services : Letting(I am a Tenant)
Would you recommend ? : No
8 Jan 2026
People found this helpful0
I rented my home through Morgan Associations from 2021 and lived at Gala Close four years. I treated the property like my own — the house, garden, and garage were always kept clean and well maintained. The landlord was always happy with us. Before moving out, I spent two full days cleaning the house and garage, fully expecting to receive my £1,100 deposit back. I even agreed Morgan to use their own professional cleaners. When their representative inspected the property, they confirmed the house was clean. However, after we left, Morgan sent photos of minor dirt on a radiator and kitchen surface and used this as an excuse to claim the property was not cleaned properly. In the end, they kept £700 and returned only £400. This was especially devastating us because we have a threemonthold baby and many expenses. We were counting on that deposit to support our family, yet it was taken from us without fair justification. The stress and disappointment this caused at such a vulnerable time is hard to describe. Based on my experience, I strongly advise others to be very careful when dealing with Morgan Associations. No matter how well you look after the property, they may still find reasons to withhold your deposit.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 99.00% | £0 | £0 |
Address
Morgan Associates
Rotunda Buildings Montpellier Exchange, Cheltenham, Gloucestershire
GL50 1SX
01242 547646
Services offered
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- Lettings
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Morgan Associates Branches (View All 2)
Very disappointing and unfair ...
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1 Star Review
By : 'R.B'
Services : Letting (As a Tenant)
Would you recommend ? : No
8 Jan 2026
People found this helpful
I rented my home through Morgan Associations from 2021 and lived at Gala Close four years. I treated the property like my own — the house, garden, and garage were always kept clean and well maintained. The landlord was always happy with us. Before moving out, I spent two full days cleaning the... Read Full Review
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IN OVER FIVE YEARS OF ...
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5 Star Review
By : 'Anthony'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : GL50
10 Aug 2021
People found this helpful0
IN OVER FIVE YEARS OF EXPERIENCE WITH MORGAN ASSOCIATES LETTING AND MANAGING MY PROPERTY I WOULD NOT HESITATE TO RECOMMEND THEM .THEIR COURTESY, INTEGRITY AND CONSUMMATE PROFESSIONALISM IN ALL ASPECTS OF MY RELATIONSHIP WITH THE TEAM HAS BEEN... Read Full Review
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We cannot speak highly ...
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5 Star Review
By : 'Thomas'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GL50
14 Jul 2021
People found this helpful0
We cannot speak highly enough of Stuart and the team at Morgans. They quickly and efficiently rented out a property for us and were always there to answer any questions we had. Their knowledge and communication was exceptional and they were always on hand to... Read Full Review
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On talking and questioning ...
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1 Star Review
By : 'Mandy'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : GL50
30 Oct 2015
People found this helpful0
On talking and questioning basic facts about property I was interested in.I struggled to keep a conversation,they seemed to have no answers or offer to enquire.Were very much put out having to enquire on my behalf.Put out tone in the voice while confirming viewing,which I won,t be attending... Read Full Review
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Very professional staff but ...
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5 Star Review
By : 'raypatrick'
Services : Letting (Accounts)
Would you recommend ? : Yes
Postcode : GL52
2 Mar 2014
People found this helpful0
Very professional staff but also very helpful and friendly. Sent me to view a property which was exactly what I required, rather than wasting my time. Always returned my phone calls and kept me up to date with everything. By far the most helpful agents in the Gloucestershire... Read Full Review
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The whole interaction has ...
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1 Star Review
By : 'David'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : GL50
28 Jul 2013
People found this helpful1
The whole interaction has been unsatisfactory from day 1. The agent was disinterested on viewings, he didn't know details of work that would have to be done to give sufficient ventilation after I'd moved in and generally seemed to be in a rush to move on. At the first opportunity I am moving... Read Full Review
What agent could do to change your mind?
Be more professional at every stage.
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This Agent presided over my ...
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1 Star Review
By : 'Landlord'
Services : Letting (As a Owner)
Would you recommend ? : No
6 Jun 2012
People found this helpful1
This Agent presided over my property being comprehensively damaged whilst I was absent overseas - the first of three sets of tenants: flooded the kitchen several times damaging all base unit plinths; broke windows, kitchen units, kicked down doors and inspired the neighbours to call the police... Read Full Review
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