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W Hallett & Co
4/5, 14 Reviews
69% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
We are a family run concern and have an intimate knowledge of the areas we cover which include Kew Gardens, Richmond, Ham, East Twickenham and the surrounding areas. We deal with property sales, lettings and management and offer a friendly professional service to our clients and applicants alike.
"Communication with the agent..."
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2 Star Review
Giles
By : 'Suzanne'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : TW9
7 Jul 2013
People found this helpful3
Communication with the agent was extremely difficult, with enquiries being ignored and problems not being solved. When problems were reported, neither the agent nor the landlord came to inspect the property, despite the fact that the problems, i.e. mould, could have a long term damaging effect on the property. Instead of being helpful, the estate agent was patronising. The property I rented was GBP 40,- per square meter per month and I had to invest the equivalent of a full months rent in order to make the living conditions half way bearable. However, problems with the bathroom plumbing could not be resolved by myselve as this would have incurred substantial extra costs. The contractors the agent sent to the property also did not inspire confidence and nor did they manage to fix problems.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 67% | £0 | £0 |
| Lettings | 0% | 67% | £1,100 | £1,650 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 9 | 2 | 1 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- TW9
Address
W Hallett & Co
6 Royal Parade Station Approach, Richmond, Greater London
TW9 3QD
02089401034
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 10:00 - 15:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Problem solvers, smooth ...
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5 Star Review
By : 'John'
Branch : Kew, 6 Royal Parade Station Approach
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : TW9
26 Mar 2025
People found this helpful
Problem solvers, smooth selllers, fairly quick, pleasant to deal ... Read Full Review
Comments on Agent Fees
Willing to charge a just a shade under the largest local agent. Hallets has local customers too. Cheaper than the likes of Foxtons by a long way. Charging a percentage on London prices leads to rediculously high charges if you're paying the maximum. A pleasant, full service agent so you don't have do or pay for viewings and photos or find your own energy certificate, but beyond that - solves problems by warning clients of potential damp, past rot etc etc so they don't get surprised when the surveyors' report comes in. My buyer still wanted a huge discount anyway after their survey, but for a house that's had dry rot I was willing to budge a bit. So the problem was solved a bit where another estate agent might have left it completely unsolved. - deals with my local solicitor for conveyancing, who also did some probate to it all fits. No un-stated obligation to use a conveyancer that gives a kick-back. I know you can use an ultra-cheap estate agent with any conveyancer, but you want them to be paid, don't you? (I mean: with an ultra-cheap estate agent there is pressure to use daleks for conveyancing but not with Hallets) - full service including viewings and paying the agency that does floor plans and basic photos. I'd already got an energy certificate but Hallets would have got one if not. I had a lock box but Hallets would have coped if not. (With an ultra-cheap agency you can pay an agency to do viewings but that's a layer of complication and they can't say "do you want to see the house down the road from the same estate agent while you're here?" which Hallets can) - general advice. I mean: other agencies might have a minute to give advice but you're speaking to a rushed sales rep who is mainly there to value a house and give the sales speel (there are three speels: we are cheap, we have local clients, or we have international clients) so talk of taking-up rotten floorboards and asking a builder to photograph work done when treating joists for rot and re-enforcing before laying a new floor is not what you get from the others.
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In the fourteen years I have ...
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5 Star Review
By : 'Pemma'
Branch : Kew, 6 Royal Parade Station Approach
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TW9
15 Mar 2018
People found this helpful0
In the fourteen years I have lived in Kew, I have rented 4 properties through Hallett & Co. Each time, Giles Egan has gone out of his way to find a property that has been a good fit for me. The service I have received and continue to receive from the Halletts team has been exceptional, and very ... Read Full Review
Comments on Agent Fees
Very fair
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I have been renting in London ...
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5 Star Review
By : 'Diana'
Branch : Kew, 6 Royal Parade Station Approach
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : TW9
8 Mar 2018
People found this helpful1
I have been renting in London for many years now. This is the first time I rented through an Independent Estate Agent. The experience has been markedly different and so much more positive than any other rental experience I have ever had. From the day I walked into the office, the team ... Read Full Review
Comments on Agent Fees
Low fees compared to chains. Very fair.
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I am now in my second rented ...
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5 Star Review
By : 'JK'
Branch : Kew, 6 Royal Parade Station Approach
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TW9
5 Mar 2018
People found this helpful0
I am now in my second rented property that Halletts Kew have supported me with. The service has always been efficient, well organised, supportive, and friendly. In particular the current property I am renting where Halletts are the managing agent the customer service has been exemplary. Everything ... Read Full Review
Comments on Agent Fees
N/A
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Very negative experience, ...
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1 Star Review
By : 'Eleanor'
Branch : Kew, 6 Royal Parade Station Approach
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : TW9
28 Oct 2017
People found this helpful1
Very negative experience, kept making mistakes and delayed the whole process of renting. Never again with them. Do yourself a favor and don't go ... Read Full Review
Comments on Agent Fees
Bad
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We have made several moves ...
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5 Star Review
By : 'Jess'
Branch : Kew, 6 Royal Parade Station Approach
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TW9
26 Apr 2017
People found this helpful0
We have made several moves with W Hallett & Co in the 12 years that we have used them and frankly we couldn't imagine using any other estate agent. We are forced to remain in Kew! Giles always manages to find the perfect property and dealing with Halletts is always a pleasure. The service is ... Read Full Review
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We've been renting through ...
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5 Star Review
By : 'Jennifer'
Branch : Kew, 6 Royal Parade Station Approach
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TW9
20 Apr 2017
People found this helpful0
We've been renting through Hallett & Co since December 15 and we only have positive things to say about them. The whole team are approachable, friendly, efficient and get on the case of any issues with the property straight away. They also have some great contractors to call on, plumbers, ... Read Full Review
Comments on Agent Fees
I think the fees they charge are fair.
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Moved to Kew in late 2015 and ...
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5 Star Review
By : 'Tom'
Branch : Kew, 6 Royal Parade Station Approach
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TW9
27 Mar 2017
People found this helpful0
Moved to Kew in late 2015 and Giles and his team were brilliant! We had an issue needing a ground floor, two bed apartment that would accept our dog and from the beginning dealing with Giles he sorted everything for us, even writing a Toby clause into the contract (that's was the dogs name). ... Read Full Review
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We have been renting through ...
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5 Star Review
By : 'James'
Branch : Kew, 6 Royal Parade Station Approach
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : TW9
27 Mar 2017
People found this helpful0
We have been renting through Halletts for 18 months now. Giles was incredibly helpful when we first moved to London, ensuring all our worries were sorted with our landlady and the tenants association. Giles, Sparkle and the rest of the team have continued to be helpful ever since and any queries ... Read Full Review
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We have been renting from ...
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5 Star Review
By : 'Leanne'
Branch : Kew, 6 Royal Parade Station Approach
Services : Letting (As a Tenant)
Rent PCM : £1175
Would you recommend ? : Yes
Postcode : TW9
4 Jan 2017
People found this helpful0
We have been renting from Giles for over 5 years now and he has been a pleasure to deal with since day one. When showing us around he never once tried to over embellish it like others in the same industry do and was very upfront and honest. Since moving in, whenever we have had an issue or needed ... Read Full Review
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After 4 years of being a ...
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2 Star Review
By : 'Anonymous'
Branch : Kew, 6 Royal Parade Station Approach
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : TW10
19 Jun 2015
People found this helpful1
After 4 years of being a tenant through Hallett and Co, it is a complete relief to have moved and no longer have to deal with them. Every question raised with them / problem reported has always involved subsequent phone calls, emails, even visits direct to the branch in a desperate bid to get ... Read Full Review
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I contacted several agents in ...
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5 Star Review
By : 'Kenny'
Branch : Kew, 6 Royal Parade Station Approach
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TW9
7 May 2014
People found this helpful0
I contacted several agents in Kew to help me with my rental search in April 2014. I had a very difficult specification. I needed a place which allowed dogs and I needed to move in within 7 days of when I called these agents. Giles helped me find the right flat, arranged the viewing very quickly ... Read Full Review
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Communication with the agent ...
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2 Star Review
By : 'Suzanne'
Branch : Kew, 6 Royal Parade Station Approach
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : TW9
7 Jul 2013
People found this helpful3
Communication with the agent was extremely difficult, with enquiries being ignored and problems not being solved. When problems were reported, neither the agent nor the landlord came to inspect the property, despite the fact that the problems, i.e. mould, could have a long term damaging effect on ... Read Full Review
Comments (0)Was this helpful?:
I have dealt with these ...
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1 Star Review
By : 'Ryan'
Branch : Kew, 6 Royal Parade Station Approach
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
6 Jun 2011
People found this helpful3
I have dealt with these agents twice and both times I have found them to be rude and ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3/27/2017, 3:11:59 AM by allAgents
