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The UK's Largest Customer Review Website for the Property Industry

4.5/5, 380 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
The Bristol Residential Letting Co
139 Gloucester Road, Bristol, Bristol
BS7 8BA
0117 244 2040
By : 'Ellie'
Services :
Would you recommend ? : Yes
4 Dec 2025tom was lovey, very... Read Full Review
By : 'Miriam'
Services :
Would you recommend ? : Yes
1 Dec 2025Lucy has been fantastic in guiding us through the rental process, making it as stress free as possible. Thank... Read Full Review
By : 'abhijeet'
Services :
Would you recommend ? : Yes
29 Nov 2025Lucy wharburton is excellent. Extremely helpful and very prompt with communication. Reliable and... Read Full Review
By : 'Daniel'
Services :
Would you recommend ? : Yes
27 Nov 2025Tom was very helpful in our house viewing and was kind enough to answer our questions even after the office closed. We look forward to renting this new... Read Full Review
By : 'Mila'
Services :
Would you recommend ? : Yes
27 Nov 2025Tom was a great help in finding a property. He knew lots of details, was helpful and very... Read Full Review
By : 'Sophie'
Services :
Would you recommend ? : Yes
25 Nov 2025I can’t thank Tom enough. From viewing to application, he’s been amazing. Nothing is too much to ask and all my questions have been answered promptly and detailed. Couldn’t have done it all without him, thank... Read Full Review
By : 'A.M.O'
Services :
Would you recommend ? : Yes
24 Nov 2025Smooth and easy process from phone call to securing the property. Most letting firms in Bristol use automated systems - you never receive a response or speak to anyone. With BRL you deal with real human beings who discuss your needs and provide several options. We worked with Lucy from day one and ... Read Full Review
By : 'Alex'
Services :
Would you recommend ? : Yes
24 Nov 2025... Read Full Review
By : 'Adewunmi'
Services :
Would you recommend ? : Yes
24 Nov 2025... Read Full Review
By : '•thea•'
Services :
Would you recommend ? : Yes
19 Nov 2025... Read Full Review
By : 'Natalia'
Services :
Would you recommend ? : Yes
19 Nov 2025... Read Full Review
By : 'Bella'
Services :
Would you recommend ? : Yes
19 Nov 2025... Read Full Review
By : 'Sinead'
Services :
Would you recommend ? : Yes
19 Nov 2025Tom and his team have been super helpful throughout the process! Friendly and communicative team- I would 100% recommend their... Read Full Review
By : 'Layla'
Services :
Would you recommend ? : Yes
18 Nov 2025... Read Full Review
By : 'Manu'
Services :
Would you recommend ? : Yes
16 Nov 2025... Read Full Review
By : 'Sukhpreet'
Services :
Would you recommend ? : Yes
13 Nov 2025... Read Full Review
By : 'Sarah'
Services :
Would you recommend ? : Yes
12 Nov 2025My property has been managed by BRL for a decade. For the past year I've had Freya as the property manager and she has been superb. Freya is responsive and offers a considered, professional view on matters. I trust her to deliver good outcomes for both the tenants and me as landlord. I hope... Read Full Review
By : 'frankie'
Services :
Would you recommend ? : Yes
7 Nov 2025Very quick and fast service, great... Read Full Review
By : 'Susma'
Services :
Would you recommend ? : Yes
7 Nov 2025I would like to express my sincere appreciation to The Bristol Residential Letting Co. for their excellent service. The agent was extremely helpful, polite and provided clear guidance throughout the process. The response and processing times were impressively quick. A special thank you to Lucy for... Read Full Review
By : 'Emily'
Services :
Would you recommend ? : Yes
7 Nov 2025Tom was really helpful with all of our questions... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
<p><strong><u>Clifton Office Complaints Procedure</u></strong></p><p>The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.</p><p>1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.</p><p>2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.</p><p>3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail ed@bristolreslet.com who will ensure the grievance is investigated by a Director not directly involved with the grievance.</p><p>4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk</p>
Last updated at 10/27/2025, 4:20:12 PM by allAgents