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High Wycombe, HP13
4.4/5, 98 Reviews
88% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
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"Terrible, terrible, terrible..."
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1 Star Review
By : 'AwfulCompany'
Services :
Would you recommend ? : No
Postcode : HP11
9 Jul 2013
People found this helpful0
Terrible, terrible, terrible service. Over two months since moving out of the rented accommodation I have yet to receive my deposit back. Hursts have stated to me verbally that this is "their fault" since they haven't managed to secure a contractor to estimate the cost of a few small niggles on the check out report. How is this my problem as a tenant? I have spoken with Sara Holloman at least fifteen times, and been promised that everything was going to be sorted or at least progressed, and I would get a call back within 24 hours. Each time I have been disappointed by not receiving a call or email update. I cannot recommend strongly enough that you DO NOT RENT with this company. They're happy enough to take your money, but when you stop renting with them they don't want to know.
What agent could do to change your mind?
Having the tenant best interests in mind and perhaps returning my calls?!
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By : Nik Keegan - Branch Manager
17 Jul 2013Thank you for taking the time to comment. It is vital that we continue to get feedback in order that we can continue to improve our service and keep it at an optimum level. As a company we are fair and have a policy of trying to get as much of the tenants deposit back as possible and on some occasions this can take a little more time particulaly if the issues are not agreed by the landlord and tenant and it goes to dispute. On this occasion it is true that we were let down by a couple of contractors who failed to turn up at agreed times and this potentially could have been conveyed slightly better to the tenant. In these rare instances we do question the contractors and do not use them again if they are consistantly unreliable. As the branch manager I am always available to discuss any problems directly so that tenants and landlords are aware of such situations.
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Latest Reviews
Mr and Mrs Barlow
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £160,000 | £600,000 |
Address
Hurst Estate Agents
1 Crendon Street, High Wycombe, Buckinghamshire
HP13 6LE
01494 521234
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Hurst Estate Agents Branches (View All 3)
I can't really thank ...
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5 Star Review
By : 'Suzy'
Services : Sales( As a Vendor )
Sold price : £195000
Would you recommend ? : No
Postcode : HP13
16 Feb 2023
People found this helpful0
I can't really thank the staff enough for their patients and help during this moving process. Making me feel like they were on my side has meant alot while trying to move with child and... Read Full Review
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great ...
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5 Star Review
By : 'Michell'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SI3O
23 May 2019
People found this helpful0
Great agency ever with great services. They care for all problems and help me out instantly. I will recommend these people to my... Read Full Review
Comments on Agent Fees
good
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EXCELLENT ...
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5 Star Review
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £400
Would you recommend ? : Yes
Postcode : HP12
22 Apr 2018
People found this helpful0
Mr Adam Driver was our initial and one of our main contacts throughout our house sale. He showed great interest in our home, us, and how long we'd lived there, which I felt he advertised to its best advantage and detailed set of photographs taken. Viewings came through soon after, and then... Read Full Review
Comments on Agent Fees
The fees were at 1% + vat which was competitive with other agents.
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Me and my wife have been ...
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1 Star Review
By : 'Albey'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : HP12
23 Jan 2018
People found this helpful3
Me and my wife have been private renting for the past 9 years and with only 1 week dealing with hursts I am £550 out of pocket. Non refundable referencing fees which I accept. But then after referencing is complete they tell me the landlord has changed the criteria which needs to be met to move... Read Full Review
Comments on Agent Fees
Worst I have ever dealt with
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Rented a house of hurst 5 ...
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1 Star Review
By : 'Mr'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : ELNO
24 Dec 2016
People found this helpful2
Rented a house of hurst 5 years ago we left the property in July this year I have had to take them to arbitration to get my deposit money back I have received this December this year I would not recommend them at all rude staff never finished repairs of when we needed them to when repairs were... Read Full Review
Comments on Agent Fees
To expensive
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Do NOT rent from this ...
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1 Star Review
By : 'Eshare'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : HP12
23 Oct 2016
People found this helpful3
Do NOT rent from this company. They have lied to me since day 1. Moved in today and the place stinks of smoke, hasn't been cleaned and is in serious need of repainting. They keep blaming the landlord so I'm not actually sure what they do to help tenants out or why I had to pay them so much. I ended ... Read Full Review
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My partner and I both work in ...
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1 Star Review
By : 'Mark'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : HP13
1 Sept 2016
People found this helpful4
My partner and I both work in mortgages and had an agreement within 1 week. Hurst and their vendor took another 12 to complete on the transaction. The vendor was utterly useless and refused to pay to correct an electrical fault in the property, asking us (the non contracted buyers!) to pay for it.... Read Full Review
Comments on Agent Fees
N/A
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1 - I have been renting with ...
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1 Star Review
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : HP13
28 Aug 2015
People found this helpful5
1 - I have been renting with Hursts for the last year until I finally moved out a couple weeks ago. At some point throughout my tenancy their maintenance team left me a little over a week without hot water or heating even after I have mentioned we had 3 children one being an infant. It took a few ... Read Full Review
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When dealing with Ben, he ...
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5 Star Review
By : 'Bethany'
Services : Sales( As a Buyer )
Sold price : £160000
Would you recommend ? : Yes
Postcode : HP12
12 Mar 2015
People found this helpful0
When dealing with Ben, he really was fantastic in every way. If he didnt answer his phone straight away he would always make sure he called us back straight away no matter what the time was. He showed constant support to myself and my partner and we couldnt be more... Read Full Review
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This is what I wrote to Ben ...
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5 Star Review
By : 'Raj'
Services : Sales( As a Buyer )
Sold price : £250000
Would you recommend ? : Yes
Postcode : HP12
8 Mar 2015
People found this helpful0
This is what I wrote to Ben when we bought the house back in July 2014. Hi Ben, Thank you for your excellent services. We have got the key day before yesterday and going to move in tomorrow. Heather( Vendor) also has been very helpful on purpose of handover process. She has even left a welcome... Read Full Review
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I received a very ...
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5 Star Review
By : 'Liz'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : HP13
5 Mar 2015
People found this helpful0
I received a very professional service from Hurst and Ben in particular, giving help and guidance throughout the selling process. I was kept informed of all progress. I used this Agent for my previous sale and would have no hesitation in recommending them to... Read Full Review
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I'm sure we've all had some ...
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5 Star Review
By : 'Dale'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : HP12
13 Jan 2015
People found this helpful0
I'm sure we've all had some poor experiences with typical estate agents in the past, I know I have, so when I say Laura is not a typical estate agent, I mean it as a high compliment! Laura has always been very approachable, very upfront and honest, and efficient in all of my dealings with her. She... Read Full Review
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Lucy came and evaluated our ...
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5 Star Review
By : 'Cook'
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : HP11
12 Jan 2015
People found this helpful0
Lucy came and evaluated our property in April originally and it was sold within a week. We had to pull out of the sale due to unforeseen circumstances, but were in a position to try again a couple of months later. All of the Hurst staff were professional and understanding from beginning to end. The ... Read Full Review
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Brilliant service, Lucy found ...
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5 Star Review
By : 'Robin'
Services : Sales( As a Vendor )
Sold price : £336000
Would you recommend ? : Yes
Postcode : HP12
7 Jan 2015
People found this helpful0
Brilliant service, Lucy found a buyer in days. Was always helpful and always replied to our queries in good time. From beginning to end Hursts were professional... Read Full Review
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Excellent and friendly ...
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5 Star Review
By : 'Davis'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
19 Dec 2014
People found this helpful0
Excellent and friendly service with regular updates via telephone and email, would highly... Read Full Review
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Being a first time buyer it ...
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5 Star Review
By : 'LS'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : HP11
8 Dec 2014
People found this helpful0
Being a first time buyer it is a daunting process and one that you need extra support with from your Estate Agents; to take as much of the stress and worry out of it for you. With an insight and experience of Estate Agency via a member of my family's own business; I was hoping to find an agent... Read Full Review
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Initially Nik then Adam were ...
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5 Star Review
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £277000
Would you recommend ? : Yes
Postcode : HP13
12 Nov 2014
People found this helpful0
Initially Nik then Adam were excellent throughout our entire sale. Everything was explained fully from beginning to end and Adam did that little bit of extra chasing when the solicitors seemed to be dragging their heels. Whenever I called the office every person was courteous and helpful. A very... Read Full Review
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Thank you Laura! Not only ...
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5 Star Review
By : 'Stuart'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HP13
11 Nov 2014
People found this helpful0
Thank you Laura! Not only did you find new tennants within 3 days of looking, you also managed to get above the asking price! fantastic... Read Full Review
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Thank you Laura! Not only ...
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5 Star Review
By : 'Stuart'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HP13
11 Nov 2014
People found this helpful0
Thank you Laura! Not only did you find new tenants within 3 days of looking, you also managed to get above the asking price! Fantastic... Read Full Review
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Hursts Estate Agents – ...
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5 Star Review
By : 'Stuart'
Services : Sales( As a Buyer )
Sold price : £600000
Would you recommend ? : Yes
Postcode : HP13
29 Aug 2014
People found this helpful0
Hursts Estate Agents – refreshingly professional to the end! You could say we have had a rough time trying to find a beautiful home in High Wycombe over the last 9 months, a town which is fast becoming a TOP 10 “London communter-ville hotspotâ€Â!!! The recent media... Read Full Review
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