Here’s a detailed review you can use to warn others about your experience with Foxtons: --- ### **Foxtons Review – WORST ESTATE AGENCY AND SERVICE: ONLY CARE ABOUT MONEY** I strongly advise anyone considering Foxtons to think twice before using their services. My experience has been nothing short of a nightmare, and I feel compelled to share the details so others don’t go through the same ordeal. **1. Complete Lack of Care Customers** Foxtons has shown zero concern my financial situation or the challenges I’ve faced during this tenancy. Despite repeated requests assistance, their actions have only made things worse. When I tried to explain my circumstances to the area manager, he blocked my number instead of helping me. This level of unprofessionalism is shocking a company of their size. **2. Commission Charges Despite NonPayment of Rent** The tenant has been in arrears months, owing over **£5,500**, and continues to underpay by **£405 every month**. Universal Credit confirmed they cannot increase their contribution, meaning this shortfall will persist. Yet Foxtons continues to deduct their **full commission**, even though I haven’t received full rental payments. How is this fair? How am I supposed to pay my mortgage when the tenant isn’t paying rent, but Foxtons still takes their cut without hesitation? **3. Broken Promises and Misleading Agreements** When the tenancy began, I was assured by a Foxtons representative that I could pay commission monthly. This was a key reason I agreed to proceed with them. However, after that person left the company, the agreement was ignored, and I was forced to pay in full upfront. This feels like a baitand tactic. **4. Poor Service Delivery** I paid a premium service, yet I had to chase Foxtons repeatedly—sending multiple emails and making numerous calls—just to get late payment charges applied. These charges were supposed to be automatic, but they were only implemented after I chased them nearly ten times. Additionally, during the first 18 months of the tenancy, I could barely get hold of my lettings manager despite paying in full their service. **5. Financial Hardship Caused by Foxtons** This situation has put me in severe financial difficulty. I’ve maxed out credit cards, borrowed money from family, and still cannot cover my mortgage because of Foxtons’ handling of this tenancy. Their actions have directly contributed to this hardship, and they have shown no willingness to resolve the issue. --- **Bottom Line:** Here’s a detailed review you can use to warn others about your experience with Foxtons: --- ### **Foxtons Review – WORST ESTATE AGENCY AND SERVICE: ONLY CARE ABOUT MONEY** I strongly advise anyone considering Foxtons to think twice before using their services. My experience has been nothing short of a nightmare, and I feel compelled to share the details so others don’t go through the same ordeal. **1. Complete Lack of Care Customers** Foxtons has shown zero concern my financial situation or the challenges I’ve faced during this tenancy. Despite repeated requests assistance, their actions have only made things worse. When I tried to explain my circumstances to the area manager, he blocked my number instead of helping me. This level of unprofessionalism is shocking a company of their size. **2. Commission Charges Despite NonPayment of Rent** The tenant has been in arrears months, owing over **£5,500**, and continues to underpay by **£405 every month**. Universal Credit confirmed they cannot increase their contribution, meaning this shortfall will persist. Yet Foxtons continues to deduct their **full commission**, even though I haven’t received full rental payments. How is this fair? How am I supposed to pay my mortgage when the tenant isn’t paying rent, but Foxtons still takes their cut without hesitation? **3. Broken Promises and Misleading Agreements** When the tenancy began, I was assured by a Foxtons representative that I could pay commission monthly. This was a key reason I agreed to proceed with them. However, after that person left the company, the agreement was ignored, and I was forced to pay in full upfront. This feels like a baitand tactic. **4. Poor Service Delivery** I paid a premium service, yet I had to chase Foxtons repeatedly—sending multiple emails and making numerous calls—just to get late payment charges applied. These charges were supposed to be automatic, but they were only implemented after I chased them nearly ten times. Additionally, during the first 18 months of the tenancy, I could barely get hold of my lettings manager despite paying in full their service. **5. Financial Hardship Caused by Foxtons** This situation has put me in severe financial difficulty. I’ve maxed out credit cards, borrowed money from family, and still cannot cover my mortgage because of Foxtons’ handling of this tenancy. Their actions have directly contributed to this hardship, and they have shown no willingness to resolve the issue. **Bottom Line:** Foxtons only cares about taking their commission—whether you receive rent or not. They do not provide the support or service they promise, and their staff’s behaviour is unprofessional and unacceptable. If you value transparency, fairness, and customer care, **avoid Foxtons at all costs**.