The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

5/5, 717 Reviews
98% Recommended
100% sales valuation accuracy
78% sales fee satisfaction
By : 'Josh'
Services : Sales(As a Vendor)
Sold price : £225000
Would you recommend ? : No
Postcode : ML1
We recently attempted to purchase a house being marketed by Upload Abode simultaneously selling our own property through them. Having watched a podcast beforehand featuring one of the owners, who explained that the company was founded after they themselves had a nightmare moving experience, we felt confident choosing them. Ironically, our own experience ended up feeling quite similar to the one they had hoped to prevent others. We had heard great things about Upload Abode—their modern, trendy marketing, strong social media presence, and reputation keeping clients informed—and we genuinely do think their online branding is excellent. However, unfortunately, our personal experience didn’t live up to these expectations. To be completely fair, we know not every issue was the fault of the estate agent. Selling and buying property can be unpredictable, and unforeseen circumstances happen. But what really undermined the process us was the imbalance in communication. It often felt as though the sellers (who were also their clients) were always kept in the loop, we were only told things at the very last minute. For example, we didn’t find out until the actual day we were supposed to move that our house sale was going to be delayed by over ten weeks. Considering both parties had paid the same significant fee, this felt strange and disappointing. What made things worse was discovering—via an automated marketing email—that our sellers had withdrawn entirely and put their house back on the market. The email listed properties we “might be interested in,” and one of them was the very house we were meant to be buying. It was a surreal and disheartening way to find out such important information. We did later receive a constructive phone call from the owner, who explained that she had advised against this happening. We appreciated the honesty, and ultimately all we wanted was openness and a genuinely impartial service. Sadly, the lack of personal touch and the feeling that we were always the last to know left the experience feeling somewhat disingenuous. We would have happily waited we’d simply been kept in the loop from the start. On a positive note, our own house did sell to lovely local buyers, and we’ve stayed on great terms—I even returned recently to help them with the heating controls and collect some mail. For now, we’re living with my parents with our two babies trying to find a home. Realistically we’ll be moving in the year, but we’re staying hopeful.
Fees are fair if the service was fair
By : Paul Costello
28 Nov 2025Thanks for taking the time to leave your review, we realise this must have been a stressful time and are genuinely sad this move didn't work out for you. I feel like the main concern raised in your review relates to communication and having reviewed our calls and messages, I can see that at every point throughout the sale and even after you accepted an offer, we replied to every contact swiftly whilst proactively contacting you with any updates we had. The imbalance may have been that the sellers were in contact with us a lot more often than you were, but they initiated this and we always contacted you if there was anything you should have been aware of. It appears the lack of communication was due to the solicitors dealing with your chain which is sadly something we often experience. You mention not being notified of a delay in completion as being an example of you being given last minute information. We completely understand why you would be disappointed with this, however, this was the responsibility of the solicitors and quite often we were finding information at the same time, or after you. Once a property is placed under offer, estate agents have very little influence on the conveyancing process. We were advised by the sellers’ solicitor that because you were unable to commit to the new entry date, the property was being remarketed, and your solicitor had been advised. When our director Charlene found out about this, she knew you would be upset so called to apologise for the situation and to see if there was anything we could do to help. Having reviewed the full timeline, it seems that the main challenges occurred during the conveyancing stage, which is handled by solicitors rather than the estate agent. We understand how disappointing the experience was for you, particularly when you feel communication between parties didn’t align, and we are sorry that the process became so stressful. We genuinely wish you a smoother experience moving forward and hope you find the right home soon.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 78.00% | £39,000 | £1,585,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 0 | 676 | 23 | 4 | 0 | 6 | 2 |
Upload Abode
39 Main Street, Uddingston, South Lanarkshire
G71 7EP
01698420884



£ 230000 Offers Over
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By : 'Lorna'
Branch : Uddingston, 39 Main Street
Services : 3
Sold price : £200000
Would you recommend ? : Yes
Postcode : G33
Amazing Team! We have just used Upload Abode the sale of our home and would highly recommend them to anyone in need of an agent. The communication has been fantastic and personalised ourselves. Quick responses, clear communication and very professional. We are so grateful their support in ... Read Full Review


By : 'Mark'
Branch : Uddingston, 39 Main Street
Services : Sales( As a Vendor )
Sold price : £169000
Would you recommend ? : Yes
Postcode : G75
I have sold several properties with Upload Abode and each time the process is smooth from start to finish. They kept me up to date at every stage with regular updates leaving no stone unturned. Thanks again guys, 5 star service as ... Read Full Review


By : 'Laura'
Branch : Uddingston, 39 Main Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ML2
I have had an incredibly smooth and stress free experience selling my property with Upload Abode. Their communication was excellent, keeping me informed at every stage of the process. I would wholeheartedly recommend them to anyone looking to sell their ... Read Full Review
By : 'Michael'
Branch : Uddingston, 39 Main Street
Services : 3
Sold price : £131
Would you recommend ? : Yes
Postcode : ML1
Thank you so much all your help. I knew the apartment would sell quick but this even surprised me. Exceptional customer service and attention to ... Read Full Review
Got me £8,000 above home report value
By : 'Josh'
Branch : Uddingston, 39 Main Street
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : No
Postcode : ML1
We recently attempted to purchase a house being marketed by Upload Abode simultaneously selling our own property through them. Having watched a podcast beforehand featuring one of the owners, who explained that the company was founded after they themselves had a nightmare moving experience, we ... Read Full Review
Fees are fair if the service was fair
By : Paul Costello
28 Nov 2025Thanks for taking the time to leave your review, we realise this must have been a stressful time and are genuinely sad this move didn't work out for you. I feel like the main concern raised in...
By : '⭐️⭐️⭐️⭐️⭐️'
Branch : Uddingston, 39 Main Street
Services : 3
Sold price : £75000
Would you recommend ? : Yes
Postcode : ML3
We used Upload Abode both buying and selling and they were great. Friendly, helpful, great communication, and they made the whole process smooth and stressfree. Highly recommend them to anyone looking a reliable, supportive estate ... Read Full Review
By : 'Bernice'
Branch : Uddingston, 39 Main Street
Services : 3
Would you recommend ? : Yes
Postcode : G71
From the valuation with Paul, to the sale of my property which was handled by Rebecca, it has been as smooth and stress free as is possible. I was kept updated at every point and Rebecca was always on hand I had any queries. Chiara did a fabulous job with the marketing. The photos and videos ... Read Full Review


By : 'David'
Branch : Uddingston, 39 Main Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ML1
You are in good hands with Upload Abode. From initial enquiry they are engaging, positive and willing to be of assistance and wanting the best their clients and your home. All of the team are super polite and available to chat, no matter the reason your call to be of Help with the salepurchase ... Read Full Review
By : 'Jaclyn'
Branch : Uddingston, 39 Main Street
Services : Sales( As a Vendor )
Sold price : £336000
Would you recommend ? : Yes
Postcode : G76
Great service from the very start. The communication was exceptional throughout. We really liked the marketing strategy and everyone we worked with made the process so much easier than we thought it was going to be. The staff are a real positive of this company. We would definitely recommend Upload ... Read Full Review
By : 'William'
Branch : Uddingston, 39 Main Street
Services : 3
Sold price : £139500
Would you recommend ? : Yes
Postcode : G72
The service from Upload Abode has been amazing. From the very first contact, everyone has been very approachable and no question seemed silly. The communication throughout is brilliant. I can’t fault them one ... Read Full Review
By : 'Laura'
Branch : Uddingston, 39 Main Street
Services : 3
Would you recommend ? : Yes
Postcode : ML2
I recently sold my property with Upload Abode. From valuation to completion, the team were amazing - professional, approachable and super responsive. They made the selling process as stress free and smooth as possible. I highly recommend ... Read Full Review
By : 'Laura'
Branch : Uddingston, 39 Main Street
Services : 3
Would you recommend ? : Yes
Postcode : ML2
I recently sold my property with Upload Abode. From valuation to completion, the team were amazing - professional, approachable and super responsive. They made the selling process as stress free and smooth as possible. I highly recommend ... Read Full Review


By : 'Jennifer'
Branch : Uddingston, 39 Main Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G72
Upload Abode have made the experience of moving house effortless. Communication has been to notch, with regular updates from agents throughout the process. Marketing was done swiftly, professionally and with a phenomenal finish which resulted in 7 enquiries before the property ever went live. The ... Read Full Review
By : 'Craig'
Branch : Uddingston, 39 Main Street
Services : 3
Would you recommend ? : Yes
Postcode : ML1
Right from the start we’ve had a great experience working with Upload Abode. John Paul was friendly and knowledgeable when he came to visit us. Informed us of the full process and loved the face they have a great presence on social media as that seems to be where a lot of potential buyers go. ... Read Full Review
By : 'Lauren'
Branch : Uddingston, 39 Main Street
Services : 3
Sold price : £110000
Would you recommend ? : Yes
Postcode : G69
Absolutely amazing service throughout. The communication is fantastic. We knew exactly what was going on at every stage of the process through a group chat and they made us feel so comfortable. All of the staff are so friendly. I would recommend Upload Abode to anyone who wants to sell their house. ... Read Full Review
By : 'Kieran'
Branch : Uddingston, 39 Main Street
Services : 3
Would you recommend ? : Yes
Postcode : ML1
From the start upload abode have been fantastic, they’ve kept us updated throughout the entire process. They managed to secure us an unbelievable offer and we don’t think we could’ve gotten it without ... Read Full Review
By : 'Laura'
Branch : Uddingston, 39 Main Street
Services : 3
Would you recommend ? : Yes
Postcode : G69
We recently sold our home through Upload Abode and they were absolutely brilliant, very friendly and professional, giving advice on presentation and pricing and always keeping us updated throughout the process. I couldn't believe how fast our property sold. The whole process was smooth from start ... Read Full Review
By : 'Karen'
Branch : Uddingston, 39 Main Street
Services : 3
Sold price : £290000
Would you recommend ? : Yes
Postcode : ML1
Excellent service and team. Constantly updated at every step. Cannot recommend ... Read Full Review
By : 'Karen'
Branch : Uddingston, 39 Main Street
Services : 3
Sold price : £290000
Would you recommend ? : Yes
Postcode : ML1
Excellent service and team. Constantly updated at every step. Cannot recommend ... Read Full Review
By : 'Luke'
Branch : Uddingston, 39 Main Street
Services : 3
Would you recommend ? : Yes
Postcode : ML1
Very helpful and constantly kept us updated, very fast and efficient, we could not be happier with the service we were given. Would recommend ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Customer experience is extremely important to the team at Upload Abode. If you have any concerns please contact Charlene Costello in the first instance on 01698 420884 or charlene@uploadabode.co.uk
Last updated at 2/26/2024, 7:21:01 AM by allAgents