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At Home Estates and Letting Agents

4.9/5, 81 Reviews
99% Recommended

96% sales valuation accuracy

80% letting valuation accuracy

96% sales fee satisfaction

96% letting fee satisfaction

Contact Us
We have three simple philosophies here @HOME Estates: 1: To always be upfront about pricing. 2: Ensure that we make the process as stress free as possible. 3: The high street service for online prices. What this means for you is that we are clear on all of our prices, no strings attached, you will have a
highly attentive team supporting you and your sale to reduce the stress involved, and that we will get you the best price with our innovative, all inclusive marketing for a fair and reasonable price. Please call to find out more - 01403 730023.
"Awful Experience From Start..."

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1 Star Review

By : 'Grant Tarbet'
Services :
Sold price : £205
Would you recommend ? : No
Postcode : RH13

15 Nov 2025
People found this helpful0

At Home are frankly one of the most inept companies I've ever encountered in any sector. I utilised them as a letting agent a couple of years where the service was frankly subpar and often quite chaotic, but regardless, due to ease of access with a sitting tenant that they were managing, I decided to give them a shot at marketing the property when it came time me to sell it. This proved to be a huge mistake. Due to a complete lack of attentiveness by their sales agent Liam, they totally lost control of the process and eventually after 6 months they lost the buyer. The flat ended up lying empty a prolonged period of time and the whole debacle cost me thousands of pounds. Fast forward a few months, I've sold the property through another local agent (who were excellent), and At Home have had the cheek to fraudulently claim to have sold the property and even put a "sold" sign outside my property. I've never known such appalling advertising in my life and have reported them to the ombudsmen. I'd suggest that anyone looking to sell or rent a property in the Horsham area should avoid this crooked, deceitful and incompetent company.


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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Sales96.00%96%£52,500£540,000
    Lettings80%96%£750£1,850
    Review Statistics
    From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
    GoodBadGoodBadGoodBadGoodBadGoodBad
    411157014030
    Areas covered
    • BN5
    • RH12
    • RH13
    • RH14
    • RH20
    Address

    At Home Estates and Letting Agents
    35 CarfaxHORSHAM, West Sussex
    At Home
    01403 886 288

    Opening Hours
    1. Monday :
    2. Tuesday :
    3. Wednesday :
    4. Thursday :
    5. Friday :
    6. Saturday :
    7. Sunday :
    1. 09:00 - 18:00
    2. 09:00 - 18:00
    3. 09:00 - 18:00
    4. 09:00 - 18:00
    5. 09:00 - 18:00
    6. 09:00 - 17:00
    7. Closed
    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
    • Mortgage Advice
    Advertise on
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    Latest Properties

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    Awful Experience From Start ...

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    1 Star Review

    By : 'Grant'
    Branch : Southwater, 35 Carfax
    Services : 1
    Sold price : £205
    Would you recommend ? : No
    Postcode : RH13

    15 Nov 2025
    People found this helpful

    At Home are frankly one of the most inept companies I've ever encountered in any sector. I utilised them as a letting agent a couple of years where the service was frankly subpar and often quite chaotic, but regardless, due to ease of access with a sitting tenant that they were managing, I decided ... Read Full Review

    Comments (0)Was this helpful?:
    Terrible Experience NOT ...

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    1 Star Review
    UserName

    UserName

    By : 'Mohamad'
    Branch : Southwater, 35 Carfax
    Services : Letting( As a Tenant )
    Rent PCM : £1850
    Would you recommend ? : No
    Postcode : RH13

    10 Jan 2025
    People found this helpful0

    ### A Cautionary Tale: My Bad Experience Renting with AT Home Estate Agency Renting a property can be a daunting experience, and unfortunately, my journey in West Sussex has been riddled with challenges, primarily due to a highly unprofessional agency—AT Home Estate Agency. If you're ... Read Full Review

    Comments (0)Was this helpful?:
    Great estate ...

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    5 Star Review
    UserName

    By : 'Deborah'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Vendor )
    Sold price : £525000
    Would you recommend ? : Yes
    Postcode : RH13

    7 Jan 2021
    People found this helpful0

    Couldn't fault Paul and his team although to be fair our property was snapped after only 2 viewings by a couple who fell in love with it as much as we did, so in reality they did not have to work very hard. We went with At Home originally as we liked their approach, what we felt was a ... Read Full Review

    Comments (0)Was this helpful?:
    Wonderful Service from Start ...

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    5 Star Review
    UserName

    By : 'Lisa'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Vendor )
    Sold price : £500000
    Would you recommend ? : Yes
    Postcode : RH12

    24 Sept 2020
    People found this helpful0

    Wonderful Service from Start to Finish, Paul & His Team went above and beyond , This is a Estate Agent that Deserves every one of the 5 Stars. Thank You for making every step so easy, Allowing us to move on to our next ... Read Full Review

    Comments (0)Was this helpful?:
    Would definitely ...

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    5 Star Review
    UserName

    By : 'Sara'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Vendor )
    Sold price : £510000
    Would you recommend ? : Yes
    Postcode : RH13

    1 Sept 2020
    People found this helpful0

    The @home team offer a friendly and professional service. We were kept informed every step of the way. Would definitely recommend. Nice touch to get a moving in ... Read Full Review

    Comments (1)Was this helpful?:

    By : Laura Smith

    15 Sept 2020

    Thanks so much Sara! Wishing you the best for the...


    Amazing ...

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    5 Star Review
    UserName

    By : 'Rebecca'
    Branch : Southwater, 35 Carfax
    Services : Mortgages
    Sold price : £300000
    Would you recommend ? : Yes
    Postcode : RH13

    12 May 2020
    People found this helpful0

    Paul and his team are the best possible people you could go to when selling your house or getting a mortgage. They work extremely hard and have extensive knowledge of the property market and mortgage providors. They helped us every step of the way and we couldn't be more delighted with the ... Read Full Review

    Comments (0)Was this helpful?:
    Amazing buying and selling ...

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    5 Star Review

    By : 'Lucy'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Vendor )
    Sold price : £165000
    Would you recommend ? : Yes
    Postcode : RH13

    5 Jul 2019
    People found this helpful0

    Amazing buying and selling process with help and support throughout. Thank you At Home for being an amazing support at a very stressful time of people's lives. Your kindness and advice are second to none and as cheesy as it sounds we literally could not have done it without you. If ... Read Full Review

    Comments (0)Was this helpful?:
    Great Estate ...

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    5 Star Review

    By : 'Mr'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Vendor )
    Sold price : £288000
    Would you recommend ? : Yes
    Postcode : RH13

    26 May 2019
    People found this helpful0

    From our initial meeting with Alice we found her to be friendly, helpful and knowledgeable. As inexperienced house sellers we leaned on @ Home a lot for guidance during the process and they were always on hand to assist. With Alice's help we had accepted an offer on our property after ... Read Full Review


    Comments on Agent Fees

    I think the fees were fair.

    Comments (1)Was this helpful?:

    By : Laura Smith

    3 Jun 2019

    Thank you for your kind feedback, we were delighted to have been able to...


    Great ...

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    5 Star Review

    By : 'Al'
    Branch : Southwater, 35 Carfax
    Services : Letting( As a Owner )
    Rent PCM : £1250
    Would you recommend ? : Yes
    Postcode : KT3

    8 Jan 2019
    People found this helpful0

    From the onset, Katherine was quick and efficient in getting our rental advert in place with the relevant websites. Even with the property far outside her normal “catchment area” she did a few viewings and found us a suitable tenant in no time at all. Then followed up with ... Read Full Review

    Comments (1)Was this helpful?:

    By : @Home Estate and Lettings Agency

    2 Feb 2019

    Thank you for your feedback, we're delighted you had such a positive experience. Look forward to helping you again in the future. @Home...


    Thankyou ...

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    5 Star Review

    By : 'lauren'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Vendor )
    Would you recommend ? : Yes
    Postcode : RH13

    27 Dec 2018
    People found this helpful0

    Alice was friendly and professional, no hard sell. When I lost a buyer she immediately organised new viewings and soon found a new one. The hamper delivered to my new home was a lovely touch. ... Read Full Review


    Comments on Agent Fees

    good

    Comments (1)Was this helpful?:

    By : @Home Estate and Lettings Agency

    2 Feb 2019

    Thank you for choosing us and for the kind feedback. We're thrilled all worked out in the end. @Home...


    Very professional and yet ...

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    5 Star Review
    UserName

    By : 'J'
    Branch : Southwater, 35 Carfax
    Services : Letting( As a Owner )
    Rent PCM : £1150
    Would you recommend ? : Yes
    Postcode : RH13

    21 Dec 2018
    People found this helpful0

    Really went the extra mile and worked to achieve positive results for everyone. Cannot thank Katherine or Paul enough for all their hard work and getting the ... Read Full Review


    Comments on Agent Fees

    Very reasonable

    Comments (1)Was this helpful?:

    By : @Home Estate and Lettings Agency

    2 Feb 2019

    Wonderful to work with you, thank you for your kind comments. @Home...


    Superb ...

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    5 Star Review

    By : 'Carl'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Buyer )
    Sold price : £450000
    Would you recommend ? : Yes
    Postcode : RH13

    29 Nov 2018
    People found this helpful0

    I cannot recommend Alice and @Home enough. We had some very challenging timescales to meet and Alice was excellent throughout the whole process from viewings all the way through to exchange and completion. Should I ever decide to move house again, I wouldn't hesitate in approaching Alice and ... Read Full Review

    Comments (1)Was this helpful?:

    By : @Home Estate and Lettings Agency

    2 Feb 2019

    Thank you for your comments, it's always lovely to hear some great feedback and we'd be delighted to help you again in the future. @Home...


    First time ...

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    5 Star Review
    UserName

    By : 'Laura'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Buyer )
    Would you recommend ? : Yes
    Postcode : RH13

    8 Nov 2018
    People found this helpful0

    Thank you Alice Peach and Paul Davies for enabling a smooth purchase on our first home. We are highly grateful for the professional service you have provided us throughout. We would certainly recommend At Home Estate as a first choice ... Read Full Review

    Comments (1)Was this helpful?:

    By : @Home Estate and Lettings Agency

    10 Nov 2018

    Thank you both for taking the time to leave your review, we really appreciate it. Wishing you all the best in your new home. @Home...


    Wonderful ...

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    4 Star Review
    UserName

    By : 'Sarah'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Vendor )
    Would you recommend ? : Yes
    Postcode : RH13

    7 Nov 2018
    People found this helpful1

    We can't thank at home estate agents enough. Paul and Alice helped us at from beginning to end and we're always there to help with any questions. We will defiantly be using at home when we move in the ... Read Full Review


    Comments on Agent Fees

    At home we a lot cheaper than most estate agents in our area

    Comments (1)Was this helpful?:

    By : @Home Estate and Lettings Agency

    8 Nov 2018

    Thank you Sarah, great to hear your feedback - we really appreciate...


    Good ...

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    5 Star Review

    By : 'LJS'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Buyer )
    Would you recommend ? : Yes
    Postcode : RH12

    1 Nov 2018
    People found this helpful0

    Alice was personable and competent: all queries about my move were dealt with quickly and in a professional manner. I would use them ... Read Full Review

    Comments (1)Was this helpful?:

    By : @Home Estate and Lettings Agency

    8 Nov 2018

    Thanks so much for your comments, we really appreciate it. @Home...


    Great ...

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    5 Star Review
    UserName

    By : 'Graham'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Vendor )
    Would you recommend ? : Yes
    Postcode : RH13

    31 Oct 2018
    People found this helpful0

    Thanks Paul and Alice ... for steering us through a stressful time. Much appreciated and would definitely recommend @ home to anyone wanting to ... Read Full Review


    Comments on Agent Fees

    Very reasonable selling fee.

    Comments (1)Was this helpful?:

    By : @Home Estate and Lettings Agency

    10 Nov 2018

    Thank you for your kind comments Graham and Barbara - wishing you the best for the future. @Home...


    Probate ...

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    5 Star Review

    By : 'Maggie'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Vendor )
    Would you recommend ? : Yes
    Postcode : RH12

    30 Oct 2018
    People found this helpful0

    At a difficult time, we were attracted by the confident and friendly approach of the staff and as one of the Executors living outside the area, the ease of contact was ideal. Alice and all the team are to be commended on their prompt and friendly service. I would not hesitate to recommend At Home ... Read Full Review


    Comments on Agent Fees

    Very reasonable and clearly defined from outset including any additional costs

    Comments (1)Was this helpful?:

    By : @Home

    30 Oct 2018

    Thank you for taking the time to let us know your thoughts Maggie, we appreciate the kind words. Wishing you the best for the future. The @Home...


    Very efficient and ...

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    5 Star Review

    By : 'Ignacio&Isabel'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Vendor )
    Sold price : £270000
    Would you recommend ? : Yes
    Postcode : RH12

    17 Oct 2018
    People found this helpful0

    It is an absolute pleasure to write a glowing review about @Home. We only have praise for our point of contact, Mrs Alice Peach, who dealt with the sale of our terraced home from valuation to conveyancing. She gave us very good advice about the house value, and an offer was made after only two ... Read Full Review


    Comments on Agent Fees

    Very competitive fees (which do not imply low visibility or poor performance at all).

    Comments (0)Was this helpful?:
    Honest/Professional ...

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    5 Star Review

    By : 'Claudio'
    Branch : Southwater, 35 Carfax
    Services : Letting( As a Owner )
    Rent PCM : £1050
    Would you recommend ? : Yes
    Postcode : RH13

    13 Oct 2018
    People found this helpful0

    I have used many estate agents over the years renting out properties. I can honestly say Katharine is one of the best I have ever dealt with, she is extremely knowledgeable in the rental market and will always give an honest, accurate opinion. Katharine is always prompt in replying to any questions ... Read Full Review


    Comments on Agent Fees

    Agents fees are market competitive and one of the lowest.

    Comments (0)Was this helpful?:
    Sucessfull ...

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    5 Star Review

    By : 'Keith'
    Branch : Southwater, 35 Carfax
    Services : Sales( As a Vendor )
    Sold price : £540000
    Would you recommend ? : Yes
    Postcode : RH12

    13 Oct 2018
    People found this helpful0

    We were very pleased with the way @Homeestates performed in handling the sale of our house in Horsham. They found us a buyer quicker than we thought would happen in a difficult market. The first meeting, the excellent photographs and video, the website details, the conducting of the viewings and ... Read Full Review


    Comments on Agent Fees

    OK. A bit lower than most

    Comments (0)Was this helpful?:
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    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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    Last updated at 3/17/2023, 10:49:41 AM by allAgents

    Awards won by At Home Estates and Letting Agents

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