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1.3/5, 4 Reviews
0% Recommended
0% letting valuation accuracy
67% letting fee satisfaction
By : 'Matthew'
Services : Letting(I am a Tenant)
Sold price : £3100
Would you recommend ? : No
Postcode : BA2
J Aland are incredibly rude, unprofessional and patronising to their student tenants. After living in one of their properties a year whilst a student at the University of Bath, I experienced many cases of impolite and incompetent communication with these letting agents. There were several maintenance issues went unresolved months despite being reported multiple times. Reports that were answered generally started with the agent placing immediate blame on us, the tenant, even before hearing the full issue. When problems were acknowledged, the initial response was usually to blame tenants before even understanding the issue. On one occasion, we were threatened with being charged an entirely kitchen floor before a contractor had even inspected it - the contractor later repaired the small tear in minutes. I would strongly discourage students from renting through J Aland and urge landlords to think carefully before listing their property with them.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 67.00% | £3,294 | £3,294 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
J Aland Lettings
77 Lower Bristol Road, Bath, Avon
BA2 3BG
01225 311911
By : 'Matthew'
Branch : Bath, 77 Lower Bristol Road
Services : Letting (As a Tenant)
Sold price : £3100
Would you recommend ? : No
Postcode : BA2
J Aland are incredibly rude, unprofessional and patronising to their student tenants. After living in one of their properties a year whilst a student at the University of Bath, I experienced many cases of impolite and incompetent communication with these letting agents. There were several ... Read Full Review
By : 'Maisie'
Branch : Bath, 77 Lower Bristol Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BA2
The agents at J Aland are blunt, rude and unprofessional. There were multiple issues with the property I rented and every time i requested they be fixed, it was a battle to get a response. I felt that, on several occasions, I was spoken to like a child and treated with little respect. This is not ... Read Full Review
By : 'Samantha'
Branch : Bath, 77 Lower Bristol Road
Services : Letting (As a Tenant)
Rent PCM : £3294
Would you recommend ? : No
Postcode : BA1
As a student, I feel as though it was a huge mistake renting a flat at Quasar. The landlords treat us with little respect and are constantly searching for ways to get more money out of us - at this point (only a month in) I’ve already accepted that this flat could be spotless and I still ... Read Full Review

By : 'Joao'
Branch : Bath, 77 Lower Bristol Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BA1
I had a terrible experience with this agency in the two years that I rented a flat in Bath as a student. The agents are rude, unwilling to help and charge a ridiculously high price for a poor quality service. Even during the Covid-19 crisis the agents were not understanding of the situation. The ... Read Full Review
By : Ricky
10 Aug 2021Totally agree! Extremely rude, very unhelpful people, and if you dare to telephone them they cannot wait to get rid of you! Couldn't resolve even the most minor of problems. Avoid at all costs,...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 8/26/2019, 4:07:12 AM by allAgents