The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.2/5, 20 Reviews
80% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction

peter

siobhan
By : 'laura'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : SO50
this is a warning to all people renting DO NOT USE HAMPSHIRE HOMES.their staff are all friendly and ready to help when you are looking at the property but it is as if they flip a switch once the keys have been handed over. We had problems as soon as we moved into the property and found that the heating did not work. I phoned Hampshire homes weekly to ask for someone to come out and fix it but the staff just got more annoyed at me.we spent the whole winter without heating even though I have 3 young children. The other problem when we moved in was that the hob was not a safe distance away from the cupboard so had no cooking facilities for a month. the fridge freezer broke down after a couple of months and was never fixed no matter how many times we complained, we were just fortunate to have our own fridge freezer to use in it's place. The washing machine broke down and took over a month to fix, the list of faults is endless and each time we phoned to report a problem the person we spoke to spoke to us as if they were doing us a favour just by picking up the phone.at the end of the tenancy we showed the new tenant around on four separate occasions because they could not arrange it through the estate agents, they also failed to inform the new tenants that the fire was unsafe and that the boiler in the children's bedroom had over heated and caused the plug socket to melt which could have cause a serious accident.we agreed to pay the fees for finding the new tenant as we were leaving the tenancy early but expected the rest of our money back. We have been fighting with them for the last two months to get our deposit back. They were trying to keep 80% of our deposit.they have threatened that the money will all be paid to the landlord if we do not agree to their terms. They have been confrontational and rude and as a result we have been left with less than half of our deposit. I did not read these reviews before I rented with them but I am hoping that even if I only manage to save a few people from going through this it has got to be worth it.
nothing they do will ever change my mind or that of everyone I have spoke to since. I have already warned a few of my friends that were about to take up a property and they have been diverted to standfords. If they actually want to do better than maybe they should go train at standfords and find out how you should treat tenants but I doubt that they would want to change.
By : Peter
28 Jan 2014We have no records of any such problems at any of our managed properties. We keep records of all maintenance matters very strictly. I can only assume this is a malicious comment from a competitor
By : Peter
29 Jan 2014I have now discovered which property this tenant was in. She asked us to release her from her tenancy early as she had bought a property. Even though the Landlord had no obligation to do so, he and I allowed the early release and managed to find a replacement tenant. Laura repaid this gesture of goodwill by leaving the property in a filthy state and the Landlord needed to replace the carpets. The DPS agreed and deducted money from the deposit. I cannot understand how someone becomes so bitter. If there were a website which allowed agents to leave reviews about tenants, we would all find it easier to avoid such tenants.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Hampshire Homes
21-22 Carlton Place, Southampton, Hampshire
SO15 2DY
023 8023 3388
By : 'E'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO16
I have been a client of Hants Homes for many years and have found them very satisfactory. I would not hesitate to recommend them in fact I have already introduced a friend of mine to... Read Full Review


By : 'Becky'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO18
Peter and his team have always been incredibly helpful and speedy with their responses to me. They are friendly and professional in all that they do and I am very pleased with the service they have proivded me and the tenants they have put into my... Read Full Review


By : 'Barts'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO16
I purchased a property through Hampshire Homes and found them to be one of the few estate agents that gave a straight answer to a straight question. There were a couple of hiccups during the purchase and these were sorted very efficiently by Peter Orchard (Sales). They communicate well without... Read Full Review

By : 'Very'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO17
I have used Hampshire Homes over several years for both lettings and the sale of a property. In both cases the service has been excellent. As a landlord I can only say that Peter and his team have always dealt with problems promptly and efficiently and most importantly in a manner that is fair to... Read Full Review
By : 'carol'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO16
I am a landord and Hampshire Homes have secured a tenant for my property. I have been entirely satisfied with the service I have received . All the staff in the office have been helpful to both me and my tenant. I would recommend them... Read Full Review
By : 'Kazza'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO30
Hampshire Homes have fully managed my property since 2006. I can only express my gratitude at the exceptional service provided. Any property issue reported by the tenant has been immediately passed to me for approval and subsequent swift action. I am in the process of placing a 2nd property at... Read Full Review


By : 'Becky'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO18
Peter and his team have always been very helpful and speedy in replying to my communications. They are friendly and professional and I am very pleased with the service they have provided to me and the tenants they have put in my... Read Full Review
By : 'Eileen'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO17
Hampshire Homes manage my property that my late husband used to manage. They stepped in after they were recommended to me. Their level of service is unmatched as are the percentage rates they charge for looking after it. It has made the job of letting a property a pleasure whereas before I felt... Read Full Review
By : 'Simba'
Services : Letting (As a Owner)
Would you recommend ? : Yes
I have dealt with Hampshire Homes for some 5-6 years and always found them to be thoroughly professional in their business dealings. Recommend highly to any other prospective... Read Full Review
By : 'Sandra'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO17
The team have been absolutely professional and courteous. It is a very individual service which has suited me for the last 5 years or... Read Full Review
By : 'Louise'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : S016
We have been using Hampshire Homes since 2008 and they have been excellent. They provide a very efficient service both in managing the property and in obtaining new tenants.. Whenever we have had a problem with the boiler or any other aspect of the house they have been very quick to get it fixed... Read Full Review
By : 'Cathy'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SO15
My partner and I use Hampshire homes to manage out properties but in this instance we wished to sell a property and were not aware that all provided this service. We had never sold a property and had no idea how to go about it. Peter sat us down, asked several simple questions and we gave him as... Read Full Review
By : 'T'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO14
I am fully satisfied with all of my dealings involving Hampshire Homes. They are always friendlly, polite and efficiently helpful. They have managed my lettings for approximately five... Read Full Review


By : 'Dave'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO17
I met Peter as a customer in my business, he explained that he wanted to help smaller independent businesses around the area hence he did not select a chain store for his purchase. I asked what he did for a living and he explained. After many years of letting several properties in the Southampton... Read Full Review
By : 'soton2008-2011'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SO17
I was a tenant who rented a property via Hampshire Homes in Highfield (Southampton) from September 2008 until January 2011. I never had any problems with Hampshire Homes. They responded to requests for maintenance within an appropriate timeframe and repairs were carried out as requested. On leaving ... Read Full Review
By : 'Jembir'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SO17
We have dealt with Hampshire Homes for nearly six years and have been very pleased with all the work they have carried out for us in finding suitable tenants for our properties. All the staff are very helpful whenever there is a query and have dealt with problems very... Read Full Review

By : 'stay'
Services : Surveying (Surveys)
Would you recommend ? : No
Postcode : SO45
Useless!! No communication after prospective buyers had seen the property. They couldnt sell the house so just took it off the market within three months. Tried to contact them and had no responce whatsoever. Please stay clear.there cheap for a... Read Full Review
By : Hampshire Homes
28 Jan 2014Although this person does not give a name to enable our fair response, I presume it was the case where the seller was involved in a matrimonial dispute involving the property and the divorcing couple ...


By : 'laura'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SO50
this is a warning to all people renting DO NOT USE HAMPSHIRE HOMES.their staff are all friendly and ready to help when you are looking at the property but it is as if they flip a switch once the keys have been handed over. We had problems as soon as we moved into the property and found that the... Read Full Review
nothing they do will ever change my mind or that of everyone I have spoke to since. I have already warned a few of my friends that were about to take up a property and they have been diverted to standfords. If they actually want to do better than maybe they should go train at standfords and find out how you should treat tenants but I doubt that they would want to change.
By : Peter
28 Jan 2014We have no records of any such problems at any of our managed properties. We keep records of all maintenance matters very strictly. I can only assume this is a malicious comment from a...
By : 'Frustrated,'
Services : Letting (As a Tenant)
Would you recommend ? : No
I am a current tenant and am becoming increasingly dissatisfied with the (lack of) service offered. Very responsive when viewing the property and keen to stay in touch when chasing us to sign the lease, but alas has been downhill ever since. When reporting problems with the property they are... Read Full Review
Been any good and particulalrly Peter not being so rude on the phone (could forgive once as him having a bad day), but has happened on every occation when we have called.
By : 'Disgruntled'
Services : Letting (As a Tenant)
Would you recommend ? : No
In a word... dodgy! Whilst I was a tenant they gave me less than 24-hours notice that the landlords son wanted to view the property, they only repaired problems with the property when I chased and chased them. When it came to ending the tenancy they reneiged on verbal agreements (never trust an... Read Full Review
By : Peter
28 Jan 2014The Deposit Protection Scheme which is an independent body who adjudicate over deposit disputes decided that the deposit was to be retained by the Landlord. The tenant is merely bitter. The Landlord...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.