The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 841 Reviews
99% Recommended
95% sales valuation accuracy
96% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
By : 'David Carter'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : TW7
I have multiple learning disabilities, including Autism, which makes me sensitive to noise. I rented a property through Oak Hill Estate Agents in Isleworth and unfortunately had a very difficult experience. This experience has led to increased anxiety, stress, and overall worse mental health. Before signing, I asked about possible noise issues, as I am sensitive to environmental noise. I specifically asked about construction, and I was told there would not be any. However, I later discovered a construction site near the property (which I can evidence with a photo). I was also not informed about the level of aircraft noise. None of the staff I dealt with mentioned this. I also felt that my needs as a prospective tenant were not explored or taken into account when I was being advised about the property. The property is directly under the Heathrow flight path, and after moving in I found that planes passed overhead extremely frequently during the day. For me, this was equivalent to around 12 hours of nearconstant noise each day, which I found unmanageable. The initial viewing lasted only about 5 minutes, which was not long enough me to properly assess whether the property was suitable. I was also told that the tenancy agreement had to be signed a week before moving in, which limited my ability to spend further time at the property before signing. As a result of the noise, the property was uninhabitable me, and I have never been able to live there. I have already had to pay £1,430 alternative accommodation and a £900 fee in order get Oak Hill to start remarketing the property. I explained my situation and disability, but I still faced significant extra costs. Although the property was marketed reletting, I have been informed that no tenant was found within the 2month notice period. I have now been asked to paying rent into the 3rd month of the contract, meaning I am going to to have to pay two accommodations at once, despite not having lived in the property any meaningful length of time. I feel this is very unfair. I hope that in the future, more information about environmental factors such as aircraft noise and construction is shared clearly with prospective tenants so that others can make fully informed decisions. In my opinion, there is currently little incentive agents to highlight noise issues. I believe regulation could help— example, introducing a noise rating system each property (similar to energy efficiency ratings, from A–F). A simple 1–5 scale, where 5 indicates the noisiest, would help prospective tenants make more informed choices. Oak Hill’s website states that “giving back to the community that has helped us grow a successful business is important to us.” Unfortunately, in my experience as a tenant with a disability, I did not feel that this commitment was reflected in how my situation was handled.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95.00% | 97% | £24,000 | £44,750,000 |
| Lettings | 96% | 97% | £510 | £3,150 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 143 | 3 | 279 | 6 | 222 | 2 | 164 | 1 | 20 | 1 |
Oakhill Estate Agents
6 South Street, Isleworth, Middlesex
TW7 7BG
0208 568 4433





By : 'David'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW7
I have multiple learning disabilities, including Autism, which makes me sensitive to noise. I rented a property through Oak Hill Estate Agents in Isleworth and unfortunately had a very difficult experience. This experience has led to increased anxiety, stress, and overall worse mental ... Read Full Review


By : 'Roger'
Branch : Isleworth, 6 South Street
Services : Letting( Property Management )
Would you recommend ? : No
Emily Powell is a very pleasant and efficient member of your staff, nothing is too much trouble ... Read Full Review
By : 'Modestas'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW7
<p>We've had a lot of problems with our property. Water was leaking through the walls and ceilings, they couldnt fix it in 2 years time ( probably dont care) when washing machine broke we had to wait 4 weeks for a new one. the agent working for them is the worst. She cannot orhanise ... Read Full Review


By : 'Huma'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : TW7
The Oakhill team have been fantastic from start to finish. All the staff I interacted with ( Emily, Jamie, Jusdeep) were professional, supportive and quick to respond to any queries or concerns that I had. The process of renting my property was smooth and stress free. I would highly recommend ... Read Full Review


By : 'Penny'
Branch : Isleworth, 6 South Street
Services : Sales( As a Vendor )
Sold price : £640000
Would you recommend ? : No
Postcode : TW7
I wanted to sell a property and my initial contact was with Andy. He was friendly and instilled confidence. He valued the house at up to £725,000. After it had been on the market for only a few weeks Oakhill advised me to reduce the price which I did. In the end it sold for ... Read Full Review


By : 'Bethan'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW7
Both Vuk and Emily were professional and helpful throughout the whole process of renting the flat and I cannot fault the service they ... Read Full Review


By : 'Graham'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW7
5 Stars for Justin, Kalina and the residential lettings team, who have managed my two properties for over 10 years. I am delighted with their professionalism, dedication and service. Kalina is proactive in maintenance issues and tenancy renewal and offers sound advice and guidance. I recommend ... Read Full Review


By : 'Steven'
Branch : Isleworth, 6 South Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : NE9
Lovely people in the office Justin, Emily and Kalina are a pleasure to speak with and want the best of the Tenants. Great ... Read Full Review

By : 'Ana'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW7
Fantastic team!! Everyone is polite and ready to help. Inquiries are promptly addressed with courteous attitude and efficiency. Thanks Emily, Nina and Kalina for your constant attention and ... Read Full Review

By : 'Magdalena'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW7
Efficient service from all team members especially property management team. Dealt with reported issues promptly and kept us ... Read Full Review


By : 'Julie'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW7
Attempt to take fraudulent, disproportionate unfair deductions from Deposit If you are a Tenant with Oakhill as letting agent be very aware. You need to report every defect in the property (even flaking paint in a bathroom). If You don't they will try and take money out of your deposit to ... Read Full Review


By : 'Keith'
Branch : Isleworth, 6 South Street
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : TW5
I have just sold my property through Oakhill Estate Agents and the service was exceptional. Aimee and James were very professional throughout the whole process. They kept in contact regularly, dealt with all the Issues that arose and made sure the whole process ran smoothly. I recommend this ... Read Full Review

By : 'DJ'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : TW7
As a tenant, I've always felt very supported and that my interests are served first. The property management team are very responsive and friendly. First class rental ... Read Full Review
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By : 'Michael'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW3
Kalina is very helpful and an excellent communicator. She has gone to great lengths to help me and proactively seeks solutions to any problems. She keeps me updated and is always friendly and professional. I strongly recommend ... Read Full Review


By : 'Endrit'
Branch : Isleworth, 6 South Street
Services : Sales( As a Buyer )
Sold price : £225
Would you recommend ? : Yes
Postcode : TW7
I recently had the privilege of purchasing a house, and I can't say enough about how fantastic the entire experience was. From start to finish, it was smooth sailing, and I owe it all to the incredible team at Oakhill. Thank you to Harsh and ... Read Full Review


By : 'Maryam'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW3
Best letting agents I have come across in over a decade. They are always there to help and incredibly proactive and responsive! Highly ... Read Full Review


By : 'GB'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : TW7
Oakhill have been managing my property in Isleworth for 2 years now and I have nothing but undated praise for their efforts and their team. As a non-resident I have a lot of previous experience with managing agents and I can assure you that Oakhill are head and shoulders above the rest. Long may it ... Read Full Review

By : 'Sonia'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : W13
I have had a very good experience with lettings through Oakhill and Emily has been a key person who renews the Tenancy Agreement for the last 3 years with good and efficient ... Read Full Review

By : 'Ian'
Branch : Isleworth, 6 South Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : TW7
I am heavily reliant on Oakhill to help me with letting information for a mutual client who lives and works in Qatar. The client service I receive is ... Read Full Review

By : 'Laura'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW7
I am very pleased with the overall renting experience through Oakhill, they have always professional and thorough. Our experience of renewing our tenancy was made very easy - Emily was extremely prompt, helpful and went out of her way to help with everything we needed. She is someone who will go ... Read Full Review
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Please email info@oakhillagents.co.uk if you feel our service was not up to the standard you required
Last updated at 5/31/2023, 6:13:50 AM by allAgents