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Benton, Newcastle upon Tyne NE7

3.5/5, 21 Reviews
62% Recommended

100% sales valuation accuracy

50% letting valuation accuracy

100% sales fee satisfaction

99% letting fee satisfaction

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Established independent estate agent in Newcastle upon Tyne.
"Useless. Been a tenant for 2..."

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1 Star Review

By : 'Vince'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : NE12

9 May 2013
People found this helpful0

Useless. Been a tenant for 2 years and recently could not be bothered. reported a leak. 1st plumber (arranged by bowes) said we would need a new bath at £500 (which I might add is less than I pay for rent). I had a closer look and there is nothing wrong with the bath. was just the seal at the top and shower which caused water to go behind the bath, through the floor and through the ceiling. I think they are trying to rip off the landlord. Been waiting over 3 months for them to fix the gate damaged by high winds. reported gaps in windows. faulty electrics in kitchen. I am keeping up with my end of the tenancy agreement by maintaining the garden etc. which in fact has been improved since we have lived there. They speak to you as if you are stupid, repeating the same thing over and over. I am now refusing to speak with them and want everything in email then at least I will have a paper trail.


What agent could do to change your mind?

fixed the problems within reasonable time.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%100%£105,000£220,000
Lettings50%99%£595£700
Address

Bowes Mitchell
172 Benton RoadNewcastle upon Tyne, Tyne and Wear
NE7 7UH
0191 266 1010

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Bowes Mitchell Branches (View All 2)
A great team, friendly, ...

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5 Star Review
UserName

UserName

By : 'Tom'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : NE29

18 Jun 2022
People found this helpful0

A great team, friendly, approachable and easy to talk with. Splendid job in selling my property within 2 days of going on market. A big thank you to Lindsay, Clare &... Read Full Review

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Tenant Experience with Bowes ...

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1 Star Review

By : 'Adam'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE12

3 May 2022
People found this helpful1

I noticed that most reviews on Google are from buyers/sellers, so I wanted to make our experience as tenants known publicly. Fundamentally, our experience whilst living in the property was okay, although the property was very poorly presented when we moved in (dirt and grime everywhere and... Read Full Review

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Appalling! Do not use! ...

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1 Star Review

By : 'Renzo'
Services : Letting (As a Owner)
Rent PCM : £700
Would you recommend ? : No
Postcode : NE12

31 Mar 2022
People found this helpful0

Appalling! Do not use! Appalling! Constant chasing to get an straight answer, really bad experience with the management of my property! E-mail warriors, never pick up the phone and ring. Some of the responses from some of the staff were condescending and implied racism. I knew more about my... Read Full Review

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I have used Bowes Mitchell ...

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5 Star Review
UserName

By : 'Dave'
Services : Sales (As a Buyer)
Sold price : £120000
Would you recommend ? : Yes
Postcode : NE7

14 Jan 2021
People found this helpful0

I have used Bowes Mitchell on a number of occasions and found them to be excellent. They are professional and friendly. Michael and Claire the handsome... Read Full Review

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Brilliant ...

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5 Star Review
UserName

UserName

By : 'Ann'
Services : Sales (As a Vendor)
Sold price : £105000
Would you recommend ? : Yes
Postcode : NE12

16 Nov 2020
People found this helpful1

Wow ! Wow Wow ! Its not often that you can find a business that can't be faulted. But the team at Bowes Mitchell have been incredible. Clare, Lynn, and Michael have been hands on, approachable and professional throughout the sale of my late Mums apartment. Great advice and always with a... Read Full Review

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World class ...

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5 Star Review
UserName

By : 'Naomi'
Services : Sales (As a Vendor)
Sold price : £208000
Would you recommend ? : Yes
Postcode : NE6

20 Oct 2020
People found this helpful0

Friendly professional staff who know the local market inside out, with you every step of the way, competitive pricing with clear pricing for the service provided, no hidden... Read Full Review

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Arrogant and ...

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1 Star Review

By : 'Simon'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : NE7

25 Jul 2020
People found this helpful1

Phoned to view a property. Denied the opportunity as I didn’t have my house on the market (I would have liked them to have valued it and potentially put it on but this want even discussed). The staff member was arrogant and condescending and treated me as a time waster. I would not use... Read Full Review

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The Bowes Mitchell team in ...

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5 Star Review
UserName

By : 'Laura'
Services : Sales (As a Vendor)
Sold price : £125000
Would you recommend ? : Yes
Postcode : NE7

7 Feb 2020
People found this helpful0

The Bowes Mitchell team in Benton act with professionalism at all times but are friendly, welcoming and extremely helpful. The moment you call or walk in, you are looked after and know you're in safe hands. Michael in particular is an absolute star, he does his best in everything that he does ... Read Full Review

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Thank you for your wonderful ...

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5 Star Review
UserName

By : 'Paula'
Services : Sales (As a Buyer)
Sold price : £112500
Would you recommend ? : Yes
Postcode : NE7

31 Aug 2019
People found this helpful0

Thank you for your wonderful support and help .I would especially like to thank Lynn for her kindness and positive advise... Read Full Review

Comments (0)Was this helpful?:
An Excellent ...

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5 Star Review

By : 'Kath'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : NE7

6 Jun 2019
People found this helpful0

Would highly recommend this Estate Agent. Great communication and lovely, friendly and helpful staff. We got a full asking price offer within days of putting our property on the market. It's been an extremely positive experience & the staff at the Benton office provided us with an... Read Full Review


Comments on Agent Fees

Good

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Hi, my name is David, my dad ...

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5 Star Review
UserName

UserName

By : 'David'
Services : Sales (As a Vendor)
Sold price : £100
Would you recommend ? : Yes
Postcode : NE12

8 Jul 2016
People found this helpful2

Hi, my name is David, my dad passed away beginning of year, I needed to sell his house, there was a lot do and I was bewildered. I contacted Bowes Mitchell best move I ever made, I don't live in the area any more which made it even harder. First contact was Michael , chatting to him I knew he... Read Full Review

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Michael - Thanks for all the ...

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5 Star Review
UserName

By : 'Mr'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : NE7

14 Jul 2015
People found this helpful0

Michael - Thanks for all the support, we will think of you whilst lying on the beaches of europe. Best Wishes The... Read Full Review

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Fantastic Friendly, straight ...

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5 Star Review

By : 'fionajc'
Services : Sales (As a Vendor)
Would you recommend ? : Yes

2 Jul 2015
People found this helpful1

Fantastic Friendly, straight forward and knowledgeable Always ready to answer questions and respond to calls He has made this a much easier and less painful process I would be very quick to recommend him and the team to anyone embarking on selling their... Read Full Review

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Bowes Mitchell organised an ...

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5 Star Review
UserName

UserName

By : 'Mr'
Services : Sales (As a Vendor)
Sold price : £220000
Would you recommend ? : Yes
Postcode : NE12

1 Jul 2015
People found this helpful0

Bowes Mitchell organised an impressive amount of viewings from the outset - all of which by parties who were genuinely able to consider our property (i.e. not wasting anyone's time). The property photographs were extremely good. Unsurprisingly we had an offer very quickly. We even had a reserve... Read Full Review


What agent could do to change your mind?

Very fair.


Comments on Agent Fees

Very fair.

Comments (0)Was this helpful?:
I have used bowes mitchell on ...

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5 Star Review

By : 'CYNTHIA'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : NE12

5 May 2015
People found this helpful0

I have used bowes mitchell on benton road for over 4 years being the letting agents for my property. I am more than pleased with their work ethics anything that needs to be taken care of in my property is done as fast as possible. Any questions i have are dealt with in a more than timely... Read Full Review


Comments on Agent Fees

THE AGENT'S FEES ARE VERY REASONABLE AND I HAVE NO ISSUE WITH THE AMOUNT.

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Christine Thank you so much ...

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5 Star Review
UserName

By : 'John'
Services : Letting (As a Tenant)
Rent PCM : £595
Would you recommend ? : Yes
Postcode : NE12

15 Apr 2015
People found this helpful0

Christine Thank you so much for your help in finally getting the flat. I know you all work hard as a team but your personal touch has been fantastic!! I know you will share this small gift with the office so enjoy. Many Thanks... Read Full Review

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We attempted to put our house ...

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1 Star Review
UserName

By : 'Jules'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : NE12

7 Apr 2014
People found this helpful0

We attempted to put our house on the market and contacted this agent on two separate occasions. The first time the valuer failed to turn up. When I contacted them again I asked if the valuer would turn up this time. The second time the valuer turned up 45 mins late. As our baby was in bed it... Read Full Review


What agent could do to change your mind?

Turned up on time

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Where to begin?! Staff at ...

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1 Star Review
UserName

UserName

By : 'Cathy'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE6

1 Oct 2013
People found this helpful0

Where to begin?! Staff at Bowes Mitchell are not only completely incompetent, but quite happy to lie and be very sneaky in order to cover their own backs. Soon after moving into the property numerous maintenance problems became apparent including substantial damp (mould and spores growing... Read Full Review


What agent could do to change your mind?

They should have fixed problems in the flat in the first place and done something to rectify the situation with the bath, eg a gesture of good will of even a small amount of money (£50 would have done it!). This would have been good customer service because we were effectively being sold something which wasn\'t true. They also sould have used the proper procedures, and given us better advice. When they had done something wrong they should have admitted this to the landlord instead of lying and letting us lose all our deposit because they want to continue to have a good relationship with the landlord. We, on the other hand, were just tenants, dispensable and moving on anyway. It is highly likely that the letting agency and landlord were working together throughout the dispute process to ensure their stories aligned and apportioned all blame to us. I thought deposit protection schemes were supposed to protect tenants against landlords / lettings agents who think that they can just make anything up / lie and get away with it, because they always have the upper hand, they’re the ones who draw up the contracts, make the rules etc. Tenants are completely at their mercy. We abided by the rules and did everything they asked us to, but they end up with extra money at the end of the day.

Comments (1)Was this helpful?:

By : neil

26 Aug 2014

Hi, I don't know if you'll receive this but we're currently having similar issues with Bowes as well (on what sounds like the same property). They're trying to blame us for the damp issue which was...

Useless. Been a tenant for 2 ...

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1 Star Review

By : 'Vince'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE12

9 May 2013
People found this helpful0

Useless. Been a tenant for 2 years and recently could not be bothered. reported a leak. 1st plumber (arranged by bowes) said we would need a new bath at £500 (which I might add is less than I pay for rent). I had a closer look and there is nothing wrong with the bath. was just the seal at the top... Read Full Review


What agent could do to change your mind?

fixed the problems within reasonable time.

Comments (0)Was this helpful?:
We rang Bowes Mitchell, ...

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1 Star Review

By : 'Prospective'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : NE12

4 Mar 2013
People found this helpful0

We rang Bowes Mitchell, advising them that we would be unable to make a viewing, and arranged another time. They advised us that they would pass the message on. When we turned up for the rescheduled viewing, we talked to the vendor. They told us that they had no knowledge that we called to... Read Full Review


What agent could do to change your mind?

The agent could have acted with honesty and integrity. It was their choice to act dishonestly, in order to cover up their lax attitude. It\'s simply not good enough.

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Bowes Mitchell, Newcastle upon Tyne NE7 7UH