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Nottingham, NG1
4/5, 78 Reviews
74% Recommended
70% letting valuation accuracy
87% letting fee satisfaction
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"A stereotypical estate..."
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1 Star Review
Dinesh
Emma
By : 'Sam'
Services : Letting(Accounts)
Would you recommend ? : No
Postcode : NG5
30 Jul 2025
People found this helpful0
When you think of a stereotypical estate agent, like you see on the recent panorama, then Haart is precisely what comes to mind. We invited three estate agents to come and quote us in May 2025. We went with Haart because we were hard sold on their success – they were the most expensive with 1.35%+VAT, and they quoted us £10K higher than any other estate agent, with stats such as 22 Days to offers, and 104% of the advertised price. The red flags we should have noticed were the hardselling tactics – the fee went down from 1.5% to 1.35% as a special offer just us. We were naïve to the common tactic of estimating high to secure our business, and hence why Haart valued us £10K higher than anyone , and we were flattered that our house could do so well. We were also shown videos about digital marketing FLINK, which would help use social media to find buyers. We were also told six preapproved buyers were looking a house like ours and would be in viewings as soon as we signed up and marketed. We started to have signup remorse the minute the photos were taken – the agent came around and took them on their iPhone, which was older than mine. The advert then went live, missing a room they thought wasn’t nice enough (a storeroom), and with the Wrong EPC. Two weeks on, none of the preapproved buyers materialised, so we reduced the price by £10K to match the value offered by other cheaper agents. Only one viewing came through, and they ghosted the agent with no feedback. We requested metrics and data on the advertising's progress, but received only sporadic graphs from Rightmove. These graphs indicated that the initial momentum of the launch had been lost due to being valued too high. We reduced the amount again by a further £5K, but still saw no results. We learnt that their 104% statistic is based on the price advertised when STC on Rightmove and not their valuation price. For example, the property was originally listed £200K but reduced to £180K and STC £185K, it would still be considered over 100% even though it is £15K less than the original valuation. I even had to retake some of the photos and insist that the storeroom be shown. We asked evidence of FLINK being used on our property, and it was never provided. In the end, we removed our property from the market and will have it off until we are out of contract with Haart and their adverts are forgotten. When we did this, they sent us a letter telling us that they had introduced 12 people to our house, and we sold it to them, we would owe them a fee. Note that this is bad practice, and the Property Ombudsman Code section 18J makes it clear that introductions are only really evidenced by viewings. We had to pick up the keys, and when we did, they were handed over to us with no ID, Key log or any other security being taken – we hadn’t met anyone in the office that day and could have been anyone – all we had to do is give our address and say we’d come the key. Learn from our mistake and don’t have your home move plans delayed and derailed by Haart.
Comments on Agent Fees
1.35% plus VAT allegedly reduced from 1.5%
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 70% | 87.00% | £450 | £1,400 |
Address
haart
16 - 18 Upper Parliament Square, Nottingham, Nottinghamshire
NG1 2AD
0 115 985 9065
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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haart Branches (View All 173)
A stereotypical estate ...
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1 Star Review
By : 'Sam'
Services : Letting( Accounts )
Would you recommend ? : No
Postcode : NG5
30 Jul 2025
People found this helpful0
When you think of a stereotypical estate agent, like you see on the recent panorama, then Haart is precisely what comes to mind. We invited three estate agents to come and quote us in May 2025. We went with Haart because we were hard sold on their success – they were the most expensive with... Read Full Review
Comments on Agent Fees
1.35% plus VAT allegedly reduced from 1.5%
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Unprofessional and ...
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1 Star Review
By : 'Stefano'
Services : Letting( As a Prospective Landlord/Tenant )
Sold price : £200000
Would you recommend ? : No
Postcode : NG3
22 May 2025
People found this helpful
Dinesh and Emma did a very poor job.My offer to buy a property had been accepted in writing. After 10 days I was told someone had put a higher offer in (even tho the property was supposedly off the market). I was asked the match the offer by the vendor (through the agency) which I eventually... Read Full Review
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Scott Stennett came to the ...
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5 Star Review
By : 'Dawn'
Services : Letting( As a Tenant )
Rent PCM : £230
Would you recommend ? : No
Postcode : NG8
3 Oct 2024
People found this helpful0
Scott Stennett came to the family property to do a probate valuation . Scott was extremely polite , professional and considerate to the family’s grief whilst discussing the property detail. We were all impressed with his manner and warmth that we would certainly recommend Harts to our... Read Full Review
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Disappointing Service and ...
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1 Star Review
By : 'Uzair'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : NG5
25 Sept 2024
People found this helpful1
I recently ended my tenancy with Haart for a property in Nottingham, and I have to say, the experience has been extremely frustrating. Despite following all procedures, including returning the keys and sending multiple emails, I’ve received no response regarding the return of my deposit.... Read Full Review
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Thanks to ...
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5 Star Review
By : 'Surya'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : NG11
17 Sept 2024
People found this helpful0
I recently had a house viewing with Dinesh from Haart, and I was very impressed with his professionalism and knowledge. He provided all the necessary details about the property, answered all my questions thoroughly, and was incredibly approachable throughout the viewing. Dinesh was well-prepared... Read Full Review
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You set up a tennancy with ...
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2 Star Review
By : 'Yj'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NG2
30 Jul 2024
People found this helpful0
You set up a tennancy with haarts Estate agent. The agent dealing with the tenancy is zoe Gregory. Before the tenancy was signed she was so good at doing what she needed to to get the tenancy signed. First months payment by the Tennant to haarts was perfect but haarts underpaid me. I chased up the... Read Full Review
Comments on Agent Fees
The fees are OK but underpaying someone and then still not correcting it is absoluty not on and should not lie on me to chase them.
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Dinesh was very helpful and ...
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5 Star Review
By : 'Tappeta'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG21
27 Mar 2024
People found this helpful0
Dinesh was very helpful and professional.He has showed the property very patiently. Really nice person . I totally recommend him and Haart agency .thank you so much. Dinesh has come across as being eager to help, enthusiastic and very responsive. I wish him the very best - he is definitely a great... Read Full Review
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I was quietly impressed with ...
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5 Star Review
By : 'Lucia'
Services : Sales( As a Vendor )
Sold price : £200000
Would you recommend ? : Yes
Postcode : NG3
27 Feb 2024
People found this helpful0
I was quietly impressed with Dinesh from the start His Valuation was realistic and his enthusiasm and dedication to his work certainly persuaded me to go ahead with Haarts Nottingham and I can honestly say I’m not disappointed The House has sold within the short timescale predicted of ... Read Full Review
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The most unprofessional ...
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1 Star Review
By : 'Sophie'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £285000
Would you recommend ? : No
Postcode : NG4
6 Feb 2024
People found this helpful0
Probably the most unprofessional of Estate agents you can deal with. From calling up my estate agents screaming at them, the bullying the constant threats of withdrawing to allow sale to fall through. I highly encourage people to not sell through them, highly stressful, the most ridiculous... Read Full Review
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Unprofessional ...
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1 Star Review
By : 'Patrick'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £285000
Would you recommend ? : No
Postcode : NG4
6 Feb 2024
People found this helpful0
This is the most unprofessional estate agents we've had the displeasure of dealing with. Emma the branch manager broke regulations, ethics and used bullying tactics when we were simply trying to purchase a property. Three weeks into the process after sending documents and identification, she... Read Full Review
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Would like to say a massive ...
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5 Star Review
By : 'STEPHEN'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NG2
22 Dec 2023
People found this helpful0
Would like to say a massive thank you to Dinesh and the staff at Haarts on selling my property, was informed throughout the process via emails and sms, very professional in what they Do. Highly... Read Full Review
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Hi would just like to say a ...
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5 Star Review
By : 'Martina'
Services : Sales( As a Vendor )
Sold price : £186000
Would you recommend ? : Yes
Postcode : NG8
8 Dec 2023
People found this helpful0
Hi would just like to say a pleasure doing business with this company to sell our late parents house the staff were so polite and helpful Scott was ready to help when he could or made sure we got the help we needed would love to give LESLEY MCGUIGAN a big thank you for all her politeness friendly... Read Full Review
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Many thanks to Sean, He dealt ...
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5 Star Review
By : 'Jennifer'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG2
20 Oct 2023
People found this helpful0
Many thanks to Sean, He dealt with my letting. Took his time to explain every stage of the process. Has good communication skills and very professional . Keep up the good... Read Full Review
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Sean dealt with the letting ...
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5 Star Review
By : 'Gini'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : NG5
18 Aug 2023
People found this helpful0
Sean dealt with the letting of my house. Great at communicating, very speedy and very... Read Full Review
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Many thanks to Zoe, she is ...
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5 Star Review
By : 'Thomas'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : NG2
8 Jun 2023
People found this helpful0
Many thanks to Zoe, she is THE BEST in the business, communication is brilliant, she is always available to talk, day and night, what you see you will get…. Very professional lady she is… I been in this business for many years and i only wish I knew you before…... Read Full Review
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Like to say a big thanks to ...
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5 Star Review
By : 'Janet'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG8
21 Apr 2023
People found this helpful0
Like to say a big thanks to all the team that worked so hard and quickly to get my family move in. Very polite at all times very helpful In a short space of time Much appreciated . Thank you all haart team... Read Full Review
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Many thanks to Sean. He is ...
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5 Star Review
By : 'Maclean'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : NG3
21 Apr 2023
People found this helpful0
Many thanks to Sean. He is such a great person to work with.Good communication skills made the whole process very... Read Full Review
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Excellent customer service ...
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5 Star Review
By : 'Genius'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG3
14 Apr 2023
People found this helpful0
Excellent customer service with detailed instructions and updates on all stages. Received excellent customer service from Sean. Keep up the good... Read Full Review
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Rachel was very helpful, ...
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5 Star Review
By : 'Aaron'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : NG7
14 Mar 2023
People found this helpful0
Rachel was very helpful, patient and friendly through the whole process. And was very efficient at getting me any information I... Read Full Review
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Gerilee and Dinesh have been ...
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5 Star Review
By : 'Richard'
Services : Sales( As a Vendor )
Sold price : £530000
Would you recommend ? : Yes
Postcode : NG2
16 Feb 2023
People found this helpful0
Gerilee and Dinesh have been really helpful and supportive during the negotiations. They helped us on their days off... Read Full Review
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