Elkay Properties Ltd

30052025 AVOID! this agency is actually ridiculously. i paid a holding deposit on a flat and was told a gurantor of 31k would be needed, i provided that- and was then told it was incorrect and a gurantor of 37k would be needed OR two months rent would need to be paid upfront. i then provided a ... Read Full Review

They’re decent, they get the job done however can be a little slow at times, most of it is not their fault however, usually just the landlord dealing with a lot of paperwork. I got a property from Elkay Properties at Old Street, and whenever I’ve had an issue they reply ... Read Full Review

NEVER EVER have anything to do with this sorry excuse for an agency. I have wasted way too much time with them already. This agency passed me from one person to the next. Gabriella, then Moira, then Patrick, then Nadeem I had to complete a highly intrusive rent profile despite me going to be ... Read Full Review

Great services from start to finish. The whole team was always kind and very helpful, responsive and honest. Whenever the flat needed fixing, someone was sent to repair it in a promptly manner. Additionally, the deposit has been refunded in full without me chasing the agency relentlessly for months ... Read Full Review

If I could give Elkay zero stars I would. It seems their unique selling point is the incredible level of incompetency that they manage to achieve in respect of everything they do when dealing with tenants. For example, purporting to send someone to fix a broken window in the depths of winter but in ... Read Full Review

These people unfortunately are absolute scum of the earth. I've never come across a company so incompetent of doing a job yet still surviving. These people will take you for what they can get. Be very careful. You will loose a lot to sign with these people. Especially watch out for Patrick, I ... Read Full Review

In general, the level of customer service is extremely poor. It is always up to us, the tenant to chase Elkay for all outstanding issues. I am still waiting for invoices to be provided from Elkay, to enable me to claim for my macbook which was stolen from the property. It has been two weeks since ... Read Full Review

You know the horror stories you heard about lying, thieving ripoff-merchant estate agents? Now you have one word for it all: ELKAY. Never in my life have I been treated so treacherously as a tenant and never anyone has managed to rip me off so many times by pure distortion and straight - out ... Read Full Review

All bad reviews I have read are completely true. I wasn't going to write a review despite my awful experience with them but yesterday was the cherry on top of the cake. The flat was rented as furnished at a premium price and there was two beds and cupboards and a couch. I had to pay separately for ... Read Full Review

Renting with Elkay was a very frustrating experience. To begin with we signed a new contract in 2014 with the company who then charged every person �90 for reference check resulting in a �60 charge. 2 people had been at the property 6 months prior, but not on the contract, therefore a new ... Read Full Review

I am landlord with a number of properties with Elkay and have dealt with them for over 10years. The service is excellent and they are responsive. It is hard to please where there are two competing interests ie tenant and landlord but they do their best and 9 times out of 10 everything works out ok. ... Read Full Review

Working with Elkay Properties has been an absolute nightmare. We were rushed to send in our deposit in order to hold the flat, and once we turned over the money, there was spotty contact with them. They initially quoted one day for the entire process to commence, when in fact it took over a week ... Read Full Review

Very poor customer service and communication detween staff Very poor check in and check out skills, with half hearted inventories and staff that act like they'd rather be doing something else with their time. Will try to take as much as possible off your deposit (like everyone else) so make sure ... Read Full Review

Incomprehensibly appalling!!! DO NOT GO NEAR THIS AGENT - no matter how great the property is! There is no amount of time that could pass to make it "okay" again to deal with this people. Every time we needed maintenance or had issues...it was just SO HARD. Emergencies would take ... Read Full Review

I cannot begin to explain the appalling service provided by Elkay Properties. I was put in touch with them after seeing a beautiful property advertised online as individual rooms. I was assured that the remaining rooms would be filled with similarly suitable tenants, and the house would be taken ... Read Full Review

Mind-bogglingly incompetent and abusive agency that is a prime example of why the lettings sector in this country needs to be properly regulated. This agency will carry out actions that one might have thought were left behind in the bad old days. No apologies ever for doing anything wrong. ... Read Full Review

We were always dealt with by Elkay properties professionally, and also very pleasantly. They were swift to respond to queries, and flexible and accommodating when circumstances changed. Above all, they were consistently open and fair, so I wouldn't hesitate to recommend them ... Read Full Review

“We had a great experience with Elkay Properties. Unlike a lot of other letting agencies, their service was great throughout the whole of our lease, and questions were always answered quickly and courteously. Thanks very ... Read Full Review

Elkay are potentially THE WORST estate agents imaginable. Our problems began from the very start of the process when the guarantor process was incredibly over-complicated, demanding highly personal documents not required by other agents. Once we arrived, the furniture in the communal area was ... Read Full Review

"Elkay Properties managed the property I stayed in for a year without any fault. Communal areas were always kept clean and tidy and if I ever had a problem they were always there that day no matter how small the problem. I would like to thank Elkay for making my living requirements so easy ... Read Full Review