P M Estates

I’ve never felt the need to leave a negative review, until now. My experience with PM Estates has been so relentlessly frustrating and unprofessional that I feel obligated to warn others. Right from the beginning, their communication was virtually nonexistent. Despite sending multiple emails regarding urgent tenancy matters, specifically timesensitive negotiations, I received no response whatsoever. The only way I was able to get any acknowledgment was by physically going into their office, where I was met with a dismissive, conceited attitude that only added to the stress of the situation. Their approach to rental negotiations was the most unprofessional. After rejecting a proposed rent increase due to longterm sustainability concerns, as well as the condition of the property itself, an agent (Matthew) rudely implied we simply couldn’t “source the funds” rather than engaging in a respectful conversation. It was condescending and completely inappropriate. The funniest part being, that after they failed to extort the money out of us, the property ended up being listed the price we said we would have stayed , after weeks of failed marketing at the higher price. It’s also worth warning future tenants that PM Estates used AI to enhance the look of our property when relisting, drastically improving how the flat appeared online - giving the impression of a much higher spec than is accurate. This kind of misrepresentation can lead to serious disappointment and wasted journeys. Be cautious and don’t take their listings at face value. They also are in no rush to get your deposit back to you, despite returning the property in a better condition in which we received it, so expect to be messed around there too. They also tried to, illegally, dispute £150 from our deposit over ‘dust on heaters’. Luckily, we have a solicitor, others might not be so lucky. Little tip future renters. Check your inventory. If the cleaning says ‘fair domestic’ then it has not been cleaned to a professional standard and therefore you are not legally required to have the property professionally cleaned before you move out. The overall attitude of PM Estates is clear: they care only about extracting as much money as possible, with no regard tenant wellbeing or basic respect. The rent increase was excessive, more than 25%, and we felt treated like cash cows rather than human beings. I’ve reported this company to the Property Redress Scheme due to the level of misconduct and disregard shown throughout our tenancy. If you value honesty and professionalism, I strongly advise you to avoid PM Estates. That goes both tenants and landlords looking agencies to manage their properties. This company is the definition of everything wrong with the rental industry—deceitful, dismissive, and driven by profit over people. An office truly run by children, chancers and conmen.