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Blackpool, FY1
2.6/5, 15 Reviews
29% Recommended
100% letting valuation accuracy
57% letting fee satisfaction
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"Managed property, tenant..."
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1 Star Review
Daniel
Caroline
By : 'Neil'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : FY5
23 May 2013
People found this helpful5
Managed property, tenant wanted shower head raising, small job, it took their plumber 5 weeks to turn up who wanted £90 to do it and in the end I did the job myself. Fence panel damaged in storm, tenant reported it as she had a dog which could escape and 3 weeks later I was informed, it was fixed (again by me) within 48 hours. Despite me informing the manager that I wanted a periodic (rollling) contract, tenant told she has to leave. I was never sent a letter by Countrywide or Entwistle Green to inform me that the tenant had given notice was therefore too late to intervene although there was another reason why the tenant would have eventually have left. Arrangements were made in writing regarding any stray post that arrived, tenant collected up and left with agent who was supposed post it on to me, agent either destroyed or returned to sender, so I received no post. Tenant paid by standing order on the 2nd day of every month, initially this was arriving in my account on 4th which became 5th then 7th then 8th and finally 9th of the month, bad management by Countrywide, but complaints to both Countrywide and Entwistle Green were ignored. Tenant was leaving on a bank holiday weekend, tenant informed me of a curtain rail needing replacement. I decide to fix this the day after the tenant left, bank holiday Monday, agent says I (the landlord) cannot enter the property until the checkout is done by Countrywide at 4.30pm two days after expiry of the tenancy agreement, otherwise I forfeit the inventory checkout which will no longer be done. A fee of £120 was taken for this inventory checkout from the first months rent which added to the agreement fees, admin fees, E.P.Certificate leaving the grand sum of £1.35 to the landlord so be warned. This has not been an enjoyable experience at all, and my own and my sister's common feeling was that Entwistle Green/Countrywide were very expensive, inefficient and self-motivated and totally not client-motivated. Amazingly I was asked by the manager if I would consider re-advertising the property with Entwistle Green. Well perhaps I would if I was to receive some sort of a refund for the amount of gross negligence from them over the last painful 6 months, although to be frank I am not sure anything could change my mind about this incident and the information should be out there to warn others of their sharp practices. It is high time this industry was regulated.
What agent could do to change your mind?
He could have offered to repay some of the £1,104.18 he has had in all the different fees that have been taken for services never provided. This property is let out to provide some financial support to my mother who\'s house it is and she has fees of £1700 every four weeks To maximise income it was suggested we re-carpet throughout so new carpets were fitted throughout, not expensive ones but practical polypropylene ones in October and with new lino in the kitchen and both toilets we spent nearly £2000. Along with other expenses including landlord insurance so far we have only just broken even and we are back to square one. Quite frankly this has been one of the most disappointing experiences of my 59 year life. To be frank I am not sure anything could change my mind about this incident and the information should be out there to warn others of their sharp practices. It is high time this industry was regulated.
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Michael Jenkins
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 57.00% | £400 | £895 |
Address
Entwistle Green
36 Topping Street, Blackpool, Lancashire
FY1 3AQ
01253 846987
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Entwistle Green Branches (View All 36)
100 stars for Lily ...
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5 Star Review
By : 'TINALEE'
Services : Letting( Accounts )
Would you recommend ? : Yes
Postcode : FY4
28 Oct 2025
People found this helpful0
This review is Lily Harris. We’ve worked on many files together, and we just completed on a sale. Honestly, I could write a thousand words about why she’s an amazing estate agent — her support, kindness, and professionalism are beyond words! I acted the seller and was the account manager on... Read Full Review
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Thank you ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : FY4
11 Dec 2024
People found this helpful0
This was my first time using Entwistle Green and it couldn’t have been a better experience. Any questions or worries were answered & reassured by Jack who dealt with everything. A massive thank you to Jack for being an absolute legend & the team at Entwistle Green. Highly... Read Full Review
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Fast and efficient ...
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5 Star Review
By : 'Nik'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : FY2
24 Jun 2024
People found this helpful0
Fast and efficient service for new tenants, it has taken us a week from a house visit to signing an agreement. Well done... Read Full Review
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I went in with a handful of ...
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5 Star Review
By : 'Ian'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : FY3
22 Feb 2024
People found this helpful1
I went in with a handful of questions which were dealt with immediately by Rebecca and that's exactly what you want. I had further in-depth information I required so then I was dealt with by Paul, wow he nailed it. He was extremely helpful and knowledgeable. I came away thinking if I need to... Read Full Review
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Terrible estate ...
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1 Star Review
By : 'Simon'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : FY2
4 Mar 2023
People found this helpful2
Terrible estate agent definitely not recommended. You'll soon notice how bad they are when you ring up as you probably won't get an... Read Full Review
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By : Charlene
22 Mar 2023Absolutely appalling and lack...
Sadly the most unprofessional ...
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1 Star Review
By : 'SS'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : FY1
23 Aug 2022
People found this helpful3
Sadly the most unprofessional staff & company I have ever encountered. Total lack of communication and customer service. Totally poor experience resulting in a complete waste of time at my... Read Full Review
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Have just been given keys to ...
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5 Star Review
By : 'Linda'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : No
Postcode : FY5
4 Aug 2022
People found this helpful0
Have just been given keys to property we are now renting, met Lisa Boyes from Blackpool Branch at handover, she was very experienced and knowledgeable, explaining everything, making sure all went smoothly, thankyou. Mr & Mrs P... Read Full Review
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Entwistle Green, Blackpool - ...
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5 Star Review
By : 'J'
Services : Letting( As a Owner )
Rent PCM : £420
Would you recommend ? : Yes
Postcode : FY1
16 Jul 2020
People found this helpful0
I have found all of the staff at Entwistle Green absolutely wonderful to work with. Particularly Dave and Sophie. Dave was patient and helpful and resulted in me securing a great property efficiently and promptly. As well as sales, the letting side of Entwistle Green, Blackpool is absolutely... Read Full Review
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I don't even know where to ...
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1 Star Review
By : 'unhappy'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : FY6
15 Aug 2016
People found this helpful4
I don't even know where to start. Over �300 in fees to move in and we have to constantly chase them up. They never return calls and when you finally reach a staff member you get spoken to like scum. We moved into the property with a smashed window. 2 weeks prior had been promised it would be... Read Full Review
What agent could do to change your mind?
Horrendous. Double that of other agents.
Comments on Agent Fees
Horrendous. Double that of other agents.
Comments (0)Was this helpful?:
My tenancy started on 10 June ...
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1 Star Review
By : 'Magda'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : FY1
23 Jun 2015
People found this helpful3
My tenancy started on 10 June this year. Month before move in they arrange viewing, house was clean, nothing damage inside. The day when we received key was for us big surprise. Carpets dirty, massive holes in walls, scaffolding in back yard. Ring them about 5 times daily from this day and they... Read Full Review
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This company is without doubt ...
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1 Star Review
By : 'Lavery'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : FY8
4 Nov 2014
People found this helpful1
This company is without doubt the worst letting agents I have ever dealt with. The majority of staff re offhand and the service from them is close to pathetic, I would NOT recommend them except perhaps to my worst... Read Full Review
What agent could do to change your mind?
They are NOT customer friendly and re inefficient in all aspects
Comments on Agent Fees
Exhorbitant
Comments (0)Was this helpful?:
Terrible service only care ...
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1 Star Review
By : 'marie'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : FY39
22 Aug 2014
People found this helpful1
Terrible service only care about the money not the tenant even if you have an absent landlord never get back to you would never use ever... Read Full Review
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Complete and utter waste of ...
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1 Star Review
By : 'Letdowninlondon'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £55000
Would you recommend ? : No
Postcode : FY1
18 Aug 2014
People found this helpful2
Complete and utter waste of my time ! Called to check viewings were still on just before leaving for our 4 hour journey to black pool only to be told ALL THREE properties had been withdrawn from the market !! Why no courtesy call ? Unprofessionalism at its best Dodge this estate agent bullet and... Read Full Review
Comments (0)Was this helpful?:
Managed property, tenant ...
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1 Star Review
By : 'Neil'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : FY5
23 May 2013
People found this helpful5
Managed property, tenant wanted shower head raising, small job, it took their plumber 5 weeks to turn up who wanted £90 to do it and in the end I did the job myself. Fence panel damaged in storm, tenant reported it as she had a dog which could escape and 3 weeks later I was informed, it was fixed... Read Full Review
What agent could do to change your mind?
He could have offered to repay some of the £1,104.18 he has had in all the different fees that have been taken for services never provided. This property is let out to provide some financial support to my mother who\'s house it is and she has fees of £1700 every four weeks To maximise income it was suggested we re-carpet throughout so new carpets were fitted throughout, not expensive ones but practical polypropylene ones in October and with new lino in the kitchen and both toilets we spent nearly £2000. Along with other expenses including landlord insurance so far we have only just broken even and we are back to square one. Quite frankly this has been one of the most disappointing experiences of my 59 year life. To be frank I am not sure anything could change my mind about this incident and the information should be out there to warn others of their sharp practices. It is high time this industry was regulated.
Comments (0)Was this helpful?:
Branch mis-advised on ...
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1 Star Review
By : 'jr'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : FY5
19 Jan 2013
People found this helpful3
Branch mis-advised on purchasers circumstances which resulted in delays in selling of 10 months. Branch manager would not take calls and would tell staff to say he was out of office. Mortgage adviser also failed to provide purchasers... Read Full Review
What agent could do to change your mind?
They should have followed rules in Estate Agency Act. Dealt with complaint correctly. Manager should be re-trained.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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