The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 202 Reviews
97% Recommended
98% sales valuation accuracy
67% letting valuation accuracy
99% sales fee satisfaction
99% letting fee satisfaction

Julie

Craig
By : 'Sonny Kainth'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : G41
The service from day one has been fantastic; all staff members I dealt with, Julie, Laura and Craig were first and can’t thank them enough assisting with the sale of my property in a swift manner. I’d strongly recommend them
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98.00% | 99% | £50,000 | £11,010,000 |
| Lettings | 67% | 99% | £0 | £0 |
Pacitti Jones
206 Kilmarnock Road, Glasgow, City of Glasgow
G43 1TY
0141 571 4444


I felt like the experience with Pacitti Jones was excellent. I was kept informed regularly by Laura and Julie either by call or email. The client portal was handy and easy to use, plus it’s a great way to stay on top of viewings and feedback. Thoroughly great service would highly... Read Full Review


pactitti jones achieved in 3 days what another agent couldn’t in 3 weeks this sums up the level of effort, strength of communication and commitment from the shawlands team. to be honest i was shocked at how much support i was given and how swiftly they achieved the best possible outcome very... Read Full Review


By : 'Yash'
Services : Sales( As a Vendor )
Sold price : £218500
Would you recommend ? : Yes
Postcode : G42
Craig was the one who did the flat valuation and gave a great impression. He was efficient and provided me with the right information being patient with my questions. They hired a fantastic photographer who did a lovely job. Julie and Laura took up the task of arranging viewings. I was out of the ... Read Full Review
By : 'H'
Services : 3
Would you recommend ? : Yes
Postcode : G42
Very helpful and responsive - pleasure using the company - Julie very... Read Full Review
By : 'Paul'
Services : 3
Sold price : £125000
Would you recommend ? : Yes
Postcode : G44
Thanks very much to everyone at Pacitti Jones, the service has been excellent, from arranging photography quickly and getting onto the market in great time to Laura keeping me up to date very regularly with everything that was going on helping a stressful situation feel a lot easier, as well as a... Read Full Review


By : 'Couple'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G42
Pacciti Jones have made what we thought may be a stressful job incredibly easy and have far exceeded our expectations on all fronts. In particular their communication with us has been outstanding and Laura has been invaluable. Could not recommend... Read Full Review
By : 'Magnus'
Services : 3
Sold price : £127000
Would you recommend ? : Yes
Postcode : G44
I had a great experience with all the Pacitti Jones team - they were always helpful, friendly, knowledgeable and quick to answer any questions I might have. Would... Read Full Review
By : 'L'
Services : 3
Would you recommend ? : Yes
Postcode : G51
I have just sold my flat through Pacitti Jones and had the most wonderful and attentive service from Laura who was a real pleasure to chat too . So helpful every wee step of the way and always in the most professional manner . Outstanding customer... Read Full Review
By : 'Purchased'
Services : 4
Sold price : £145
Would you recommend ? : Yes
Postcode : G77
Great service got Mortgage organised by Craig and legal service from Bernadette Thankyou a fabulous job on helping to purchase ... Read Full Review
By : 'Mark'
Services : 3
Would you recommend ? : Yes
Postcode : G5
Laura and the team at Pacitti Jones (Shawlands) were extremely helpful throughout the full marketing process, regularly checking in with notable developments and correspondence regarding potential buyers. This included instantaneous updating of the online portal which was an excellent tool staying ... Read Full Review


By : 'Lucie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G41
Laura and the team were a pleasure to deal with. They helped ease any stress and kept me fully updated throughout the process. They listened to and accommodated my requests when I had a busy work schedule. Their valuation was accurate and they helped me secure an excellent offer my property. Would ... Read Full Review


By : 'Steven'
Services : Sales( As a Vendor )
Sold price : £155155
Would you recommend ? : Yes
Postcode : G42
I recently sold my house through PJ and had a fantastic experience from start to finish. The team were professional, proactive, and always available to answer questions or offer advice. They made the whole process smooth and stressfree, and I felt supported at every step. Would definitely... Read Full Review
Cheapest on the market

By : 'Julie'
Services : Sales( As a Vendor )
Sold price : £140
Would you recommend ? : Yes
Postcode : G44
Very good service from the team. Very helpful and friendly... Read Full Review


By : 'Sonny'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G41
The service from day one has been fantastic; all staff members I dealt with, Julie, Laura and Craig were first and can’t thank them enough assisting with the sale of my property in a swift manner. I’d strongly recommend... Read Full Review

By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G41
Very good professional service with Laura. Excellent communication, always kept me informed and gave helpful guidance, resulting in a quick sale. Very happy with service, would recommend selling through... Read Full Review

By : 'Elizabeth'
Services : Sales( As a Vendor )
Sold price : £149995
Would you recommend ? : Yes
Postcode : G43
The whole team have been incredibly helpful and supportive from start to finish during the sell of my flat. When it unexpectedly had to go back on the market, Laura worked fast and efficiently to get it updated and viewings booked. She kept in touch regularly with me and was empathetic to my... Read Full Review
By : 'S'
Services : Sales( As a Vendor )
Sold price : £122
Would you recommend ? : Yes
Postcode : G44
Kept up to date with regular phone calls, communication was excellent from staff and via online portal. Julie, Erin and Craig were all very personable and my property sold in under two... Read Full Review


By : 'Liam'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G41
Friendly, personal service throughout purchase and sales process. Julie and her team were always at the end of the phone or quick to respond to emails, updating us throughout the sale of our flat and reassuring us with their vast amount of... Read Full Review

By : 'Craig'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
I'd like to thank Laura all her hard work and guidance during the sale of my flat. It made what is a difficult process, much... Read Full Review

By : 'A.'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G44
We have had a very positive experience using Pacitti Jones to sell our property. Craig Jamieson provided a personal and comprehensive valuation; Erin carried out our viewings to a high standard and kept us updated; similarly, Julie was on hand any questions and kept us fully up to date with the... Read Full Review
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Our aim is to ensure that all of our clients are satisfied with everything that we do for them.
But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.
If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.
If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.
If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.
Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and\/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.
He will reply in writing directly to you, usually by e-mail but by post if you prefer.
We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.
If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 1/27/2022, 4:08:04 AM by allAgents