I reserved a commercial unit through this agency and paid a substantial reservation fee of £2,500. Unfortunately, my experience has been deeply disappointing and financially damaging. Despite paying the fee in May, the full legal contract pack was not received until November, and as late as March, several key documents were still missing — including basic property information normally expected early in the process. This caused significant delays and left me unable to move forward with confidence. Throughout this time, communication from the agent was inconsistent and slow. When I raised concerns about the structural issues with the property and asked to negotiate on the price, there was no meaningful engagement from either the seller or the agent. Eventually, I felt I had no choice but to withdraw. I submitted a formal complaint, which was completely ignored — not even acknowledged. The agent has refused to any portion of the reservation fee, despite the fact that the delays were entirely outside my control and the process never reached exchange. Overall, I found this experience deeply unprofessional. I would urge other prospective buyers to be very cautious — particularly given how unbalanced the reservation agreement was in favour of the seller, leaving me with no recourse even after months of delays and poor service.