A Total Disgrace – Jesmond Branch Prioritises profits Over Tenant Safety! I had an absolutely terrible experience with the Jesmond branch today. They don’t seem to care one bit about tenant safety! If Jeffrey Epstein and Diddy were landlords, I’m sure they’d be leaving glowing fivestar reviews My Property Box in Jesmond. I went to collect the key a room rental in a shared house, only to be told that the key to lock my room wasn’t ready. Their response? “The room is habitable.” Habitable? It just couldn’t be locked! That means anyone could waltz in and steal my laptop, my clothing, or worse—who knows? And yet, they had no issue with that whatsoever! If this were a hotel, it would be the equivalent of refusing to provide room keys and forcing every guest to sleep with their doors unlocked. I’m sure Diddy and Jeffrey Epstein would love this kind of "zerosafety" service. Instead of acknowledging my very real concerns or even offering a basic apology, they smugly explained that the landlord was on holiday abroad and they didn’t know when a key could be issued. Seriously? Was the landlord off visiting Epstein’s island? Worse still, they had the audacity to argue with me, insisting that I was wrong and that “the room is habitable.” Yes, those were their exact words. They even had the nerve to tell me that I was obligated to pay rent— even I was effectively being housed in an unlocked room. Have you ever moved into a flat, not been given the key, and then been told, "Don’t worry, it’s habitable!"? Because that’s the level of absurdity we’re dealing with here. I had to fight them over this and refuse to pay rent before they finally caved. After hours of arguing and multiple wasted trips between the branch and the flat, they eventually sent a handyman to fit a lock. This entire fiasco could have been avoided they had simply ensured a key was available in the first place. Or, at the very least, they could have shown some basic courtesy instead of doubling down and defending the indefensible. Mentioning that the landlord was on an exotic holiday tenants are left without basic security does NOT help anyone! Where exactly was this landlord vacationing? Epstein’s island, perhaps? Let’s be absolutely clear: 💀 Expecting tenants to live in an unlocked room is insanely irresponsible. 💀 Anyone could have walked in—anyone. 💀 How would this feel a female tenant or a vulnerable person? 💀 And yet, they still expected rent to be paid! If you’re a slumlord looking an agency that doesn’t care about tenant safety, Jesmond branch might be the perfect fit you. Perhaps they even offer package holidays to Epstein’s island they’re at it! Honestly, after wasting hours arguing, driving back and forth, and being treated like an inconvenience rather than a paying customer, I can say without hesitation: 👉 Jesmond branch should be absolutely ashamed. 👉 This was NOT professional service. 👉 This was a complete and utter disgrace. 👉 A letting agent who expect tenants to move into an apartment without a key safety, should have there operating licence revoked.