The UK's Largest Customer Review Website for the Property Industry
Chigwell, IG7
4/5, 10 Reviews
60% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
No Description Found
"Terrible agents all around..."
Share On : 
1 Star Review
By : 'Anonymous'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : IG7
30 Apr 2013
People found this helpful2
Terrible agents all around poor service, consistently! Lack of communication, Lack of time keeping. Lack of customer service. Lack of common courtesy. Lack of professionalism. On one pleasantly awful experience of a few a viewing was arranged, being told with a clear message one should not be a minute late as otherwise viewing of a sale property will not be available. To be sure I arrived 20minutes early, as I was keen on viewing the place. After some time after "the important viewing time" nobody from the firm appeared. A call was made from me asking where the agent was, to their lack of knowledge and communication the agent could not be located and nor were they answering there phone. At which point one was waiting a call back. Some more time had gone by approximately 30 mins now after the viewing time and still no sign of the agent, another call to the agent was made. I was informed the agent is on their way and that they will inform the agent to call me directly to let me know how much longer over "the very important viewing time" the agent would be. some more time had gone by, nearly 1 hour after "the very important time" and still no sign of an agent or even a phone call at the very least. I had made another call, know somewhat frustrated, the agent supposedly who was on their way some time ago could not be reached and apparently there phone was also now off!! Great feeling after a 30 min journey then a 1 hour wait and another 30 minute journey back home after taking time out of work to view the property and at the end a complete shambles of an experience!!
Was this helpful?:
By : Daniel Bourne
4 May 2013I am sorry if you have felt messed about in any sort of way. We arrange hundreds of viewings each week for properties and run an extremely tight schedule of which hundred of customers are happy with. We do call, email and text to notify buyers when viewings are cancelled but unfortunately somethings are out of our hands especially if it is an unaccompanied viewing or a property goes under offer and the vendor instructs us to cancel any future viewings. We cannot be held accountable if someone does not return our calls when we try to call them about cancelling viewings. We strive to please everyone but this is not always possible especially when some buyers show up 20-30 minutes late for an appointment and staff members have another property that they have to be at to avoid leaving clients who are on time waiting at a property. If you would like to discuss this further feel free to contact myself or pop into the branch. Regards Daniel Bourne
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £0 | £0 |
Address
Douglas Allen
102 High Road, Chigwell, Greater London
IG7 6PJ
0208 501 2131
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Douglas Allen Branches (View All 21)
Very Unprofessional! ...
Share On :
1 Star Review
By : 'Tanvir'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : IG7
5 Nov 2019
People found this helpful0
Very Unprofessional! Dishonest staff In last weekend the team showed over 30 families non standard PRC construction house in Burrow road, Chigwell but they didn't inform anyone that is not a brick build house, they also didn't mention in their website as well as in Rightmove or Zoopla ... Read Full Review
Comments (0)Was this helpful?:
Hi, I would not recommend ...
Share On :
3 Star Review
By : 'Anonymous'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : N/A
17 Aug 2016
People found this helpful1
Hi, I would not recommend using this agent as a buyer for the reason being that as the buyer of closed bids you have to then pay sellers fee's which is 3%. Although beforehand you are made aware of this i believe it to be immoral practice and unfair, as a buyer you should not be subjected to... Read Full Review
Comments on Agent Fees
BAD. The buyer should not be subjected to paying seller's fee's, I believe it to be immoral.
Comments (0)Was this helpful?:
Rachel was fabulous and was ...
Share On :
5 Star Review
By : 'Amanda'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : IG7
12 Jan 2014
People found this helpful0
Rachel was fabulous and was by far and away the best estate agent I have ever dealt with. I genuinely feel she went the extra mile to find me a place to live which matched what I was looking for. Ultimately, she persuaded me to view a property I would never have looked at but knew instinctively was ... Read Full Review
Comments (1)Was this helpful?:
By : JLH
21 Feb 2014Dear Amanda, Many thanks for posting this review regarding Rachel at our Chigwell office. We take much pride in helping our customers find their dream home and I am delighted that Rachel's service...
Firstly let me say how ...
Share On :
5 Star Review
By : 'Steve'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG7
4 Dec 2013
People found this helpful2
Firstly let me say how approachable and helpful both Daniel and his team were to my wife and I during the time they spent with us trying to sell the property. Added to that was their total professionalism throughout in keeping us informed of every step of the sale operation strategy and giving us... Read Full Review
Comments (1)Was this helpful?:
By : JLH
21 Feb 2014Dear Steve F, I am delighted to hear how pleased with the result and service you received from Daniel and his team at our Chigwell office. They will be delighted you have taken the time and trouble...
Right from the beginning I ...
Share On :
5 Star Review
By : 'Susan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG7
5 Nov 2013
People found this helpful3
Right from the beginning I was impressed with the proactive manner demonstrated by Daniel and his staff at the Chigwell office. Their tenacity ensured that I had a constant stream of prospective buyers to view my cottage, and during this period they kept me fully informed regarding feedback, along ... Read Full Review
Comments (1)Was this helpful?:
By : JLH
4 Dec 2013Dear Susan, Thank you very much for your kind words regarding the service you received from Daniel and his Douglas Allen Chigwell team when recently selling your home. Moving can be a very...
Let me first mention that all ...
Share On :
5 Star Review
By : 'Deepak'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : IG7
30 Sept 2013
People found this helpful2
Let me first mention that all the team members from Chigwell branch ( Douglas Allen) – Rachel ( for finding us the right house), Janine; Will & Nicola ( Mortgage Matters Direct for all proper mortgage advise) ; Natalie & Jon ( Cavendish Legal for patiently answering all my several... Read Full Review
Comments (1)Was this helpful?:
By : Jon
3 Oct 2013Dear Deepak, Sincere thanks for taking the time and trouble to write this review letting us know how happy you were with all parts of the Douglas Allen service. It appears as if you used all...
Very easy to talk to always ...
Share On :
5 Star Review
By : 'Elliott'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : IG7
9 Sept 2013
People found this helpful1
Very easy to talk to always helpful would use again very happy with our new home thank you douglas... Read Full Review
Comments (1)Was this helpful?:
By : Jon
3 Oct 2013Dear Elliott, I am glad that you found our team at Chigwell helpful and easy to talk to when buting your new home. We never lose sight of what a daunting and stressful time this can be so I am...
We had 3 agents come and see ...
Share On :
5 Star Review
By : 'Richard'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : IG7
18 Jun 2013
People found this helpful3
We had 3 agents come and see us as i think it is important to get a feel for the company and the way they plan to sell in such an important transaction. Of the 3 Douglas Allen (Daniel) were by far the most pro-active and was very focused on what they could do. Personally I found the initial... Read Full Review
Comments (0)Was this helpful?:
Terrible agents all around ...
Share On :
1 Star Review
By : 'Anonymous'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : IG7
30 Apr 2013
People found this helpful2
Terrible agents all around poor service, consistently! Lack of communication, Lack of time keeping. Lack of customer service. Lack of common courtesy. Lack of professionalism. On one pleasantly awful experience of a few a viewing was arranged, being told with a clear message one should not be a... Read Full Review
Comments (1)Was this helpful?:
By : Daniel Bourne
4 May 2013I am sorry if you have felt messed about in any sort of way. We arrange hundreds of viewings each week for properties and run an extremely tight schedule of which hundred of customers are happy with. ...
Having had 3 agents value my ...
Share On :
5 Star Review
By : 'Theproshop123'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG7
11 Mar 2013
People found this helpful5
Having had 3 agents value my property I was most impressed with Douglass Allen but decided to instruct another local agent due to the favourable fee they were charging me, what a mistake this was. My property was on the market for 8 weeks with this agent and I only had a handful of viewings and no... Read Full Review
Comments (3)Was this helpful?:
By : Daniel Bourne
19 Mar 2013Thank you for taking the time and sharing the experience that you had with Douglas Allen (Chigwell). It just shows the importance of choosing an agent based on everything that they are going to give...
1 - 10 of 10 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
