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3.4/5, 22 Reviews
62% Recommended
0% sales valuation accuracy
88% sales fee satisfaction
By : 'SK'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : NW1
Foxtons conduct was dishonest and unprofessional from start to finish. They initially stood out by offering a much higher valuation my property than any other local agent on Parkway. When I questioned this, they confidently reassured me and promised weekly updates, persuading me to sign a 12week exclusivity agreement (reduced from their standard 16 weeks). Despite a higher commission compared to other agents, I was sold. As soon as I signed, they became unresponsive. For three weeks, my emails, calls, and voicemails went unanswered. When they finally contacted me, they falsely claimed a missing document and lack of property access—despite both having been provided on day 1 face to face. My clarifications were ignored, and another two weeks of silence followed. Six weeks after listing, they finally called to say there had been zero inquiries and suggested dropping the price by £75,000 — exactly in line with the original valuations from other agencies. It became clear they had deliberately inflated the price to win my business. When I raised the issue of their lack of communication, they falsely claimed they had called weekly. I asked to terminate the agreement, but they wrongly insisted I was locked in the full 12 weeks plus a further 4week notice period. I asked a copy of the agreement, which they had failed to provide initially. It confirmed I could cancel after four weeks with 28 days’ notice. I served written notice immediately, citing misselling and zero communication, and requested written acknowledgment, which they predictably ignored until I chased them again by phone. Whilst I cannot speak their rental or buying services, I strongly advise sellers to avoid Foxtons Camden. A company that knowingly lies to get your business should not be allowed to operate without consequences.
Overvalue your property to get you to sign, ignore you for weeks.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 0.00% | 88.00% | £0 | £0 |
Foxtons
120 Parkway, London, Greater London
NW1 7AN
020 7424 6000
By : 'SK'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : NW1
Foxtons conduct was dishonest and unprofessional from start to finish. They initially stood out by offering a much higher valuation my property than any other local agent on Parkway. When I questioned this, they confidently reassured me and promised weekly updates, persuading me to sign a 12week... Read Full Review
Overvalue your property to get you to sign, ignore you for weeks.
By : 'G'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW1
Do not move in to properties from Foxtons. I have been living in a mould infested flat for a year— which sent me to the hospital and an independent mould company confirmed the flat was unsafe to live in because it wasn’t properly damp proofed — and they did nothing.... Read Full Review

By : 'ilir'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW5
This is my first time renting through Foxtons. Jamal was an enourmous help in finding the new tenants and explaining to me all the steps in the... Read Full Review

By : 'Amy'
Services : Letting( As a Owner )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : NW1
Jamal at the Camden office has recently let my flat and has been an absolute star! He made it so easy and stress free and was a pleasure to work... Read Full Review
By : 'Jose'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
Poor management from this agency. They had 3 apartments together. We rented the one in the middle as it was double room. we were quite happy overall but then, they set a group of young a problematic guys for the apartment besides us,since then, our rental is a nightmare. I have contacted them... Read Full Review
By : 'Khawater'
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : No
Postcode : W2
Unprofessional property management from my view; a tenant. Unprofessional communication skills. I will not recommend them to others and will not deal with them... Read Full Review

By : 'Fred'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
Jamal was helpful, professional and attentive he assisted me In Making the right choice am very happy with my place I highly recommend... Read Full Review

By : 'Monika'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
I would recommend Jamal 100% as he is very dedicated, hard working, kind and very helpful estate agent ! Thank you Jamal (Foxtons) for finding me a property... Read Full Review
By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E2
Horrible agency. Ripoff artists and a pain. they are basicly the "wolf of wall street" of lettings agents. All sales and overpriced fees without actually doing anything. A... Read Full Review
By : 'CO'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
Advisor Douglas at the Camden office was very helpful, contactable and friendly. Although we did not rent from Foxtons in the end as we did not find the right property for us, I really appreciate all of the effort that Douglas put in to help us with our search. Top... Read Full Review
By : 'JO'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NW1
V. pleased with Foxtons. They valued the property keenly and achieved well over asking price. They marketed well, targeting specific buyers. They arranged an open day that fitted with us as new parents (rather than viewings time after time). They did what they said they were going to do when they... Read Full Review
By : 'Tamsin'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N7
Ed, thanks so much for selling our house. We're really so grateful to you. We're not going to sell our new house unless you personally open an estate agents in Hebden Bridge!! Thanks also for helping with the final stages of the sale and purchase, dealing with the solicitors, other agents and... Read Full Review
By : 'Anon'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW1
I am a landlord of a property who unfortunately made the mistake of choosing Foxtons. I have had constant issues with them and with all honesty advise you to avoid using their services. One example was when my tenant moved in and I instructed them to hire professional cleaners at £190 inc VAT.... Read Full Review
By : 'Morris29'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NW1
Abysmal service. Used foxtons because they were quick to get a tenant into the property. That is where any form of service ended. Management of the property was zero resulting in us having to cancel the service after the first 3 months. Encountered problem after problem with staff unhelpful to... Read Full Review
By : 'sharingexperience'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N19
Absolutely outstanding from start to finish. These guys really know the market and work super super hard to achieve the absolute best possible price. I'm amazed and wouldn't hesitate to use them again but I wouldn't use anyone else. Their fees might be more than some other agents charging 1, 1.5 ... Read Full Review
By : 'R'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : N&AM
Sam was always really friendly and patient with me, taking the time to look at a number of properties every couple of weeks for about 6 months. He never got frustrated and always took the time to listen to what I liked and disliked about the properties we viewed and used this information to help... Read Full Review
By : 'Imran'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NW5
I just wanted to drop a quick note to say that I was thoroughly impressed with Joel throughout the whole process of purchasing Flat C, Queens Crescent. This was my first purchase, and obviously had a lot of questions and concerns, but Joel was always happy to do his best to answer them, as well ... Read Full Review
By : 'Simon'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N19
I instructed Foxtons Camden to sell my property on a sole agency basis. Within the first six days they arranged 18 viewings, many of which happened late in the evenings when most other agents would have been closed. All of the sales negotiators were highly professional and arranged all viewings... Read Full Review
By : 'Anon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Utterly abysmal... AVOID. The agents will promise anything to make a sale then fail to deliver. Make sure you get absolutely everything they offer written in the contract otherwise they will renege on promises. We moved into a letted property which was sold to us on the grounds of it being... Read Full Review
Far too focused on earning their commission- and willing to lie to get it.
By : 'Naomi'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
5 star rating! Excellent service. You really do get what you pay for! From the moment I rented my flat out, then sold it, I had 24 hours service from an extremely polite and professional team. I had heard they are very commission driven, but at the end of the day they are doing their job... and it ... Read Full Review
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Last updated at 3/23/2017, 9:52:20 AM by allAgents