The Property Perspective

Our experience was extremely disappointing and resulted in financial loss. While purchasing a Morris Home, we were required to work with Property Perspective as our estate agent. Unfortunately, they misled us into accepting an offer on our home, leading us to believe it was a legitimate proposal, and that the sale was progressing smoothly. A month later, we discovered that the buyer had not even applied a mortgage. Ultimately, the buyer withdrew, causing us to lose both the build home and £1,000 that we had invested in upgrades and fees, under the assumption that our house was sold. We were under the impression that potential buyers would not view our home without a mortgage offer, so it was surprising that we were encouraged to accept an offer from someone who was not financially prepared. The agency made three attempts to take marketing photographs, and when it was time to create the advertisement, they included images of an entirely different property. Additionally, they were slow to engage a local estate agent, which resulted in a loss of opportunities viewings. Our designated property manager was unresponsive, often opting to communicate only via email rather than phone calls. We submitted multiple complaints, yet there was no acknowledgment or apology from their team. The entire experience was unsatisfactory, and had we not been advised to work with them in order to select our plot, we would have reconsidered before our property was even listed on the market.