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5/5, 251 Reviews
94% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
98% sales fee satisfaction
99% letting fee satisfaction

Michael
By : 'James Harris'
Services : Sales(As a Vendor)
Sold price : £490000
Would you recommend ? : No
Postcode : IG10
This review covers the period January 2024 to February 2025 in the capacity of a vendor. In summary, as a vendor, I would not recommend GEA Loughton. Whilst I commend Michael in some of his efforts to secure a sale, his attitude towards his clients during the underoffer period was disappointing. Following a number of unpleasant exchanges with Michael, we were at the point of terminating our agreement; however, GEA were fortunate that they secured an offer before this could happen. We initially selected GEA because of Michael’s positive attitude and the confidence he gave us when he provided an initial valuation of our property. GEA weren’t offering the best commission rate, but we were happy to overlook this given the initial positive impression they provided. Michael was handson in presenting the property sale, and overall, we were pleased with the outcome. Viewings were arranged and facilitated by GEA, a process that went relatively smoothly. However, it was during the underoffer period—arguably the most important stage in ensuring a sale progresses smoothly—that we experienced significant issues with Michael and some of his GEA team. One of the most frustrating aspects was GEA’s insistence on placing themselves in the middle of conversations between solicitors. Rather than helping to facilitate progress, this was unhelpful and often caused confusion. They were consistently a few steps behind, frequently unaware of key details that had already been communicated between solicitors. Despite being explicitly asked not to contact our solicitor directly, they repeatedly ignored this request, leading to conflicting information being passed between parties and creating unnecessary stress. When we provided feedback on their handling of the sale, rather than taking it constructively, they became defensive and argumentative. In one particularly unprofessional incident, after I criticised Michael’s approach, he abruptly ended the call and never spoke to me again. This level of disregard client relationships and basic professionalism was both shocking and unacceptable. Ultimately, the sale did complete, but the journey to that point was far more stressful and frustrating than it needed to be. GEA’s poor management of the postsale agreed period overshadowed the earlier positive aspects of their service. Had GEA demonstrated the same level of professionalism postoffer as they did during the marketing phase, our experience would have been significantly more positive. For these reasons, I cannot recommend GEA Loughton to other vendors. If you are considering selling your property, I would strongly advise looking elsewhere to avoid a similarly frustrating experience.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 98% | £55,750 | £85,500,000 |
| Lettings | 100% | 99% | £1,550 | £1,550 |
The Good Estate Agent
309a High Rd, Loughton, Essex
IG10 1AH
020 8508 4334
By : 'Good'
Services : 3
Would you recommend ? : Yes
Postcode : IG10
Michael & team were great from start to finish kept me updated on progress sale on a regular basis. Couldn't ask more THANKS FOR ALL YOUR... Read Full Review
Would recommend good Estate Agent to anyone wanting to buy or sell property GREAT SERVICE

By : 'Jennifer'
Services : Sales( As a Buyer )
Sold price : £850000
Would you recommend ? : Yes
Postcode : IG10
Michael and his team have been brilliant. Throughout the entire purchase journey, they were supportive, approachable, and professional. The transaction went through smoothly thanks to their great help. The aftersales service is second to none — Michael was efficient in dealing with my queries and... Read Full Review


By : 'Ben'
Services : Sales( As a Vendor )
Sold price : £520000
Would you recommend ? : Yes
Postcode : IG10
Before going with Goods Estate Agents, we had used another agent, but selling our property had ground to a halt, and we had lost faith in both our home and its market value. When Michael came round to value our house, he was full of positivity and gave us lots of great advice on how to make our... Read Full Review
By : 'Vaneesha'
Services : 4
Would you recommend ? : Yes
Postcode : IG7
Christina was an amazing communicator and as a first time buyer this is exactly what I needed. Being a probate property with specific building restrictions the sale took significantly longer than I’d anticipated but the team kept me updated regularly. I look forward to working with all again in the ... Read Full Review
By : 'Charlotte'
Services : 3
Would you recommend ? : Yes
Postcode : IG10
Michael and his team were professional from the word go. I hadn't met another agent in the area who had the same confidence and drive and so relying on Michael and his team to sell our house was a no brainer. There's a reason why the area is covered in his branding! Even when we had some bad luck... Read Full Review
By : 'Denise'
Services : 3
Would you recommend ? : Yes
Postcode : IG10
Would definitely recommend very helpful throughout our sale always kept in... Read Full Review
Great fees
By : 'Alin'
Services : 4
Would you recommend ? : Yes
Postcode : IG10
Excellent costumer service. We have used them to buy our dream house and both Leanne and Michael were so helpful and insightful during the process. We don’t have enough words to express how grateful we... Read Full Review

By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG10
A Truly Caring and Exceptional Team Thank You! From Mr. & Mrs. Schofield Selling a home is never just a transaction, it’s a huge life moment. For us, it marked a major transition to the next chapter in our lives, our forever home. What made the entire journey smooth and reassuring, was the... Read Full Review
By : 'Amanda'
Services : 32767
Sold price : £0
Rent PCM : £0
Would you recommend ? : No
Postcode : IG6
Terence Cunningham feels the need to dominate a conversation. He refuses to listens to your concerns and becomes frustrated and angry when you do express any concerns or when the conversation isn't going the way he wants it to. Throughout the time I was using him, he persistently talked over me,... Read Full Review

By : 'John'
Services : Sales( As a Vendor )
Sold price : £725000
Would you recommend ? : Yes
Postcode : IG9
I recently sold my property on Palmerston Road through The Good Estate Agent Loughton and couldn’t be happier with the service. Michael and the team were professional, responsive, and genuinely cared about getting the best result. The whole process felt smooth and wellmanaged from start to finish.... Read Full Review

By : 'R'
Services : Sales( As a Vendor )
Sold price : £495000
Would you recommend ? : Yes
Postcode : IG10
We sold our property through the Good Estate Agent, and had a fantastic experience all the way through. Michael gave us an informative walk through of the process, gave solid advice on when would be the best time to put our house up, and within a few days of viewings, we had 23 offers. During the... Read Full Review

By : 'James'
Services : Sales( As a Vendor )
Sold price : £490000
Would you recommend ? : No
Postcode : IG10
This review covers the period January 2024 to February 2025 in the capacity of a vendor. In summary, as a vendor, I would not recommend GEA Loughton. Whilst I commend Michael in some of his efforts to secure a sale, his attitude towards his clients during the underoffer period was disappointing.... Read Full Review

By : 'Emma'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : CM6
Excellent service and knowledge from Shannon, she’s always has the answers and willing to go over and beyond. Thank... Read Full Review

By : 'Clinton'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG8
Michael and all his team have been so professional, friendly and very welcoming. We have been very pleased with everyone and the process. Nothing was ever an issue. Thank... Read Full Review

By : 'J'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : N2
Leanne was great at progressing our purchase efficiently and communicating with the vendor. Thank... Read Full Review


By : 'Dave'
Services : Sales( As a Vendor )
Sold price : £365000
Would you recommend ? : Yes
Postcode : IG10
Leanne was a extremely helpful throughout the whole process always there on the end of a phone even on her day off juggling family and me asking lots of questions. Leanne never once did not answer our questions and communicated each step thoroughly and made sure we felt confident on what was going... Read Full Review

By : 'Mark'
Services : Sales( As a Vendor )
Sold price : £465000
Would you recommend ? : Yes
Postcode : IG10
A real pleasure to sell my property though the good estate agent, Michael and all of the team were brilliant to deal with , making the whole experience easy and run smoothly . Thank you to all the team... Read Full Review


By : 'Taryn'
Services : Sales( As a Vendor )
Would you recommend ? : No
Recently sold using The Good Estate Agent couldn’t fault them. They had everything up a running and offer accepted within 2 weeks. Would recommend and use again the whole team were so helpful including recommendation solicitors. Big thank you to the... Read Full Review


By : 'J.Mills'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG10
Having previously been unsold in 18months, Michael managed to get us up and running within a week with multiple viewings and offers within 2 weeks of being on the market. He worked really well us and was always available updates and advice throughout the process. Would recommend any future... Read Full Review


By : 'Monica'
Services : Sales( As a Vendor )
Sold price : £392000
Would you recommend ? : Yes
Postcode : IG10
Great service. Micheal was a pleasure to work with as well as his colleague Shannon. We encountered lots of different issues however they always came up with a solution and were always very easy to work with. We definitely recommend The Good Estate Agent... Read Full Review
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Last updated at 3/20/2023, 5:44:04 AM by allAgents