The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.2/5, 433 Reviews
79% Recommended
100% sales valuation accuracy
88% letting valuation accuracy
100% sales fee satisfaction
87% letting fee satisfaction
By : 'Bruce'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : AB10
I am not one posting negative reviews, however due to the terrible renting experience through DJ Alexander Letting agent, Aberdeen, I feel the need to warn other potential renters as this can ruin your tenancy. Some of the experiences below: 1. Keys handed at later time than promised causing delivery driver delays and extension 2. Gas heaters were still not working correctly one month after reporting, and moving in, this cannot be legal. 3. 6 months to perform various repairs which we were informed, would take one month only. This resulted in taking a lot of time off to be present at the property. 4. Inventory items were not not removed as promised on datetime promised. 5. Wasting time and days out, waiting contractors to sometimes turn up. This applies to DJA staff also who on a couple of occasions short minute cancelled the 3 month flat inspections. 6. Allowing people to enter flat with no notification to us. 7. My daughter was not treated nicely, experiencing ignored phone calls and emails by office, I suspect because of her young age 21. Excuse was always out of office. 8.During the move in, washing machine was not working, pantry roof was leaking water, toilet door was broken, fireplace badly marked with writing, cracked tiles in toilet, tap broken in kitchen, shed roof leakingdamaged 9.Cleaners had to to attempt to clean the cooker, black scorch marks could not be removed and still remain. The fan was also very dirty at move in. They had the cheek to tell us we had not cleaned the oven. 10. The 'end of tenancy report', DJA stating 'customers cost' slight bit of dust on skirting, piece of small paper on floor and similar. We entiterly cleaned the property but some very small dust issues existing. They want to charge their own cleaning costs with no quote or cost agreed by us. They are not allowing our own cleaners to enter following rental termination. This is just a ticket to get money. On looking at the hierachy of the people in the office, I can clearly see from Linkedin that the Aberdeen Property manager and senior property manager have little, or zero, previous property estate experience. This has shown strongly thus the bad incompetence during the last year. Really beyond me how you can walk directly into a managrrs position with no experience. Please beware that you may also suffer a similar experience to what we have, there is nothing worse than a bad tenancy experience. These agencies are meant to be our help, assist us where needed, DJ Alexander were definitely no good at this towards us, the staff we dealt with also need serious customer service training. Honestly, and I mean this from the bottom of my heart, they have been hell!
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £155,000 | £168,000 |
| Lettings | 88% | 87% | £395 | £3,650 |
DJ Alexander Lettings
John Cotton Centre, 10 Sunnyside, Edinburgh, City of Edinburgh
EH7 5RA
0131 558 3000
By : 'Melina'
Services : Letting( As a Tenant )
Would you recommend ? : No
I’m just preparing to move into my rental flat that I acquired through D.J. Alexander, from initial viewing through all the paperwork and organising transferral of bills etc they have made my move so easy, constantly keeping in touch and keeping me updated Zoe was just brilliant! Thank you making... Read Full Review

By : 'Suvin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH8
Keiran has been very helpful. He understood the problem and took the appropriate approach in handling the concern and provided the best of the... Read Full Review
By : 'Bruce'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB10
I am not one posting negative reviews, however due to the terrible renting experience through DJ Alexander Letting agent, Aberdeen, I feel the need to warn other potential renters as this can ruin your tenancy. Some of the experiences below: 1. Keys handed at later time than promised causing... Read Full Review
By : 'Emmanuel'
Services : Letting( As a Tenant )
Sold price : £995
Would you recommend ? : Yes
Postcode : EH11
I had a fantastic experience working with Holly Southwick during my move. From the very first viewing to the day I moved in, she was incredibly helpful, responsive, and professional. She guided me through the entire process, answered all my questions promptly, and made everything smooth and... Read Full Review
By : 'Andrew'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB11
This company's Aberdeen office is the pits. Staff are rude, dismissive and just difficult to deal with. They don't complete repairs, will look to hike your rent as much as possible after the first year and just fail in the most basic of property rental. When I moved in, I... Read Full Review

By : 'Cameron'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH3
Special thanks to Ashley Ketchen from DJ Alexander. Ashley was friendly, very well informed, and made the process of viewing and completing the tenancy agreement very easy and straightforward. Would highly... Read Full Review

By : 'Kunle'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH12
Excellent Service offered by Chloe Mitchell and would recommend DJ... Read Full Review
By : 'Gary'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
Kristen Flockhart (application advisor) was incredibly helpful during the process of securing my new tenancy. She went above and beyond to help me and keep everything on track. Very professional... Read Full Review

By : 'Sajad'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16
I would like to thank Imran for showing me around the flat viewing nicely. Truly a great person. He was very precise with the explanation and clear all the doubts regarding the property. Very humble and easy to reach... Read Full Review
By : 'Lauryn'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB10
If I could give zero stars I would. Don't give this company your business. If you're renting, look elsewhere. It's not worth the grief. They will leave you without a working lock on your front door for weeks.... Read Full Review
By : 'Al'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G44
As a new landlord I was hoping to make a little stress free money from a residentual let. WRONG, there are a lot of hidden costs that have been poorly managed by DJ Alexander maintenance team since they took over. 1.I've had quotes of £600 to deal with a minor mould issue, that actually... Read Full Review

By : 'Niall'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH13
Our short 3 month stint with DJ Alexander can only be described as 3 months of disorganization, poor communication, and extortionate charges. After having multiple issues with the property we were renting from DJ, we found ourselves going round in circles trying to even have the issues... Read Full Review

By : 'Emily'
Services : Letting( As a Tenant )
Rent PCM : £840
Would you recommend ? : Yes
Postcode : EH11
Imran Iqbal, thanks for everything, very helpful and professional... Read Full Review

By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH3
Very good service so far from DJ Alexander, responsive to our contact and accommodated a few move on requests to help us get settled. Elaine was our property manager and she was in touch regularly and when having a question answered promptly and efficiently. Also, we were accepted quickly on the... Read Full Review

By : 'Matt'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH15
Juanita Cappilati has been exceptional throughout, with her happy and advice with regards to the change over between tenants in my property. Her advice and feedback, as to how to improve the interior and exterior of the property, as well as many tips & tricks was very helpful and useful to ... Read Full Review
By : 'Fiona'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EH9
<p>D.J Alexanders are not responsible Agents, I live across from a flat and rent as an HMO. New tenants moved in on September 1st 2023, and we have had two noisy parties. The first I reported to DJ Alexanders; however, it appears there was no action taken as we had a second last night. I have ... Read Full Review

By : 'n/a'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
Many thanks Natalie Cotton & Imran Iqbal for your help navigating the lettings system and finding a flat during a rather busy period. If it was not for Natalie to make the time and look into my situation and then Imran to show me some properties I would still be striving to find a new home... Read Full Review


By : 'Service'
Services : Letting( As a Owner )
Would you recommend ? : Yes
I've used D J Alexander for 6 years and have been very happy with the service from the team including Ben, Natalie, Lindsay and Mark who provide a very efficient, professional and friendly service. Any queries are dealt with promptly to my... Read Full Review


By : 'Calum'
Services : Letting( As a Tenant )
Rent PCM : £1270
Would you recommend ? : Yes
Postcode : EH8
The team at DJ Alexander were simply incredible, and I don't say that lightly. Mark and Ashley went above and beyond to get me the right rental property, even though my situation was complicated by my disability. Moving house is always stressful, but these guys at least made that little bit... Read Full Review
By : 'Isioma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH22
My friends recommended DJ alexander and they didn't disappoint. Imran was very supportive and I recommend their seamless... Read Full Review
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Please contact us on 0131 558 3000.
Last updated at 10/30/2017, 8:49:55 AM by allAgents