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Ernest Brooks International
4.9/5, 120 Reviews
92% Recommended
95% sales valuation accuracy
96% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
Estate agency, sales, lettings and management
"You have been..."
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1 Star Review
By : 'Antonio'
Services : Letting(As a Tenant)
Rent PCM : £2800
Would you recommend ? : No
Postcode : E14
8 Jan 2025
People found this helpful0
Disgusting experience with Ernest-Brooks. DO NOT be misled by their other reviews. I mentioned multiple times before and after signing the lease requesting proper cleaning of the carpets. The carpet was in gruesome condition with pubic hair everywhere, the hardwood floor had dust & nail remains, furnitures were in terrible condition, piss stains around the toilet, yellowed sunkend mattress, broken bed frame and so on. However, the most infuriating aspect was the lack of accountability from management. The dynamic duo of Jonathan Wentworth-James & Mark Goldstein left me speechless with childish responses, ignoring emails, forwarding blame on the landlord... The entire situation led to £1500 in hotel, mattress and cleaning fees not to mention the time and frustration caused by the lack of professionalism. Do yourself a favor and steer away from Ernest-Brooks. Definitely do NOT let them manage your property unless you want to be gaslit behind your back for not doing the job that you paid them to do.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95.00% | 95% | £173,000 | £2,185,000 |
| Lettings | 96% | 95% | £1,150 | £3,150 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 25 | 1 | 32 | 3 | 19 | 0 | 34 | 4 | 0 | 2 |
Areas covered
- B1
- B9
- E1
- E14
- E15
- E9
- SE1
- SE10
- SE16
- SE2
- SW1V
- SW3
- SW8
Address
Ernest Brooks International
189 Marsh Wall, London, Greater London
E14 9SH
0203 621 8881
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 20:00
- 09:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Worked with EBI for many ...
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5 Star Review
By : 'Mary'
Branch : Canary Wharf, 189 Marsh Wall
Services : 1
Sold price : £6000
Would you recommend ? : Yes
Postcode : E14
25 Sept 2025
People found this helpful
Worked with EBI many years, they rent several flats me in London and even my old family home in Sevenoaks Kent! Never get a no back from Elliot Craig or Oliver, they are honestly always willing to help me out, cant rate them enough especially being a longstanding client with its pe ... Read Full Review
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Highly recommended if you’re ...
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5 Star Review
By : 'Ms'
Branch : Canary Wharf, 189 Marsh Wall
Services : 1
Sold price : £3800
Would you recommend ? : Yes
Postcode : E14
25 Sept 2025
People found this helpful
We just completed on a two homes, a 2 bed and a 1 bed flat in Brent Cross Town and were referred to Elliot Rainbow at Ernest Brooks international by a friend in Hong Kong who also uses them rental services. Elliot arranged everything from a full furniture pack to a completion snagging service. ... Read Full Review
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I was recommended Ernest ...
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5 Star Review
By : 'Apple'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Owner )
Would you recommend ? : No
25 Sept 2025
People found this helpful0
I was recommended Ernest brooks international by a friend who lives in Hong Kong. Elliot and his team helped me buy and rent my flat in London. They arranged everything quickly - furniture, checkin and tenant found in only a few days. Very professional, good communication, and I feel safe to trust ... Read Full Review
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Worked with Elliot over a ...
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5 Star Review
By : 'Mrs'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Owner )
Sold price : £680000
Would you recommend ? : Yes
Postcode : SE1
15 Jul 2025
People found this helpful1
Worked with Elliot over a decade now Worked with Elliot over a decade, straight shooting easy to work with. By far EBI best agency in ... Read Full Review
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You have been ...
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1 Star Review
By : 'Antonio'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : No
Postcode : E14
8 Jan 2025
People found this helpful0
Disgusting experience with Ernest-Brooks. DO NOT be misled by their other reviews. I mentioned multiple times before and after signing the lease requesting proper cleaning of the carpets. The carpet was in gruesome condition with pubic hair everywhere, the hardwood floor had dust & nail ... Read Full Review
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Reliable ...
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4 Star Review
By : 'CH'
Branch : Canary Wharf, 189 Marsh Wall
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N4
28 Oct 2020
People found this helpful0
Worked hard for us (while some other agents were fumbling all over) with Samantha in strong backup support. Reliable ... Read Full Review
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Hallam's keeness and ...
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5 Star Review
By : 'KC'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Owner )
Rent PCM : £1582
Would you recommend ? : Yes
Postcode : E15
30 Sept 2020
People found this helpful0
Hallam's keeness and responsiveness in marketing our unit was what initially drew us to working with Earnest Brooks. Just as importantly, because he was prepared to be open minded and flexible in meeting our needs, he resolved 2 deal-breakers that potentially stopped us from starting work ... Read Full Review
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Know Paul Curtis for a while. ...
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5 Star Review
By : 'Jessica'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E14
30 Sept 2020
People found this helpful0
Know Paul Curtis for a while. He is very helpful, professional and responsive. He works hard for his clients. And try his best to get a good ... Read Full Review
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I have a horrible experience ...
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1 Star Review
By : 'Fred'
Branch : Canary Wharf, 189 Marsh Wall
Services : Sales( As a Buyer )
Sold price : £512500
Would you recommend ? : No
Postcode : SW8
17 Sept 2020
People found this helpful0
I have a horrible experience in dealing the purchase with you recently. I was confirmed by your ** before my decision to buy the property that it will accompany with 24 months tenancy agreement starting from Fed 2020. As I am an overseas buyer and would like to have a fixed rental income and ... Read Full Review
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Anthony ...
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5 Star Review
By : 'mukta'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : W2
24 Aug 2020
People found this helpful0
I found Anthony Dorr to be very helpful and friendly whilst I was searching for a property to buy. I must commend him for explaining clearly the information I needed and being a supportive guide. Thank you ... Read Full Review
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Outstanding ...
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5 Star Review
By : 'Anil'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : NW9
21 Aug 2020
People found this helpful0
I had used 2 agencies previously. But Ernest-Brooks International really shines. Hallam was very proactive and keen to help. If he were not sure of anything, he would ask a member of the team to help. This agency is well-versed in technical knowledge and current market conditions. The advice has ... Read Full Review
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Even if the deal didn't ...
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5 Star Review
By : 'Corina'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Rent PCM : £1840
Would you recommend ? : Yes
Postcode : W2
17 Aug 2020
People found this helpful0
Even if the deal didn't go through, Yujin was helpful, responsive and promptly refunded the deposit once the landlord denied the ... Read Full Review
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I had a lot of problems and ...
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5 Star Review
By : 'Zhang'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B1
16 Aug 2020
People found this helpful0
I had a lot of problems and they used their patients to help me to solve it. I got a great experience with ... Read Full Review
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Craig responses quickly and ...
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5 Star Review
By : 'Judy'
Branch : Canary Wharf, 189 Marsh Wall
Services : Sales( As a Buyer )
Sold price : £530000
Would you recommend ? : Yes
Postcode : E16
10 Aug 2020
People found this helpful0
Craig responses quickly and provided useful professional advices, he is knowledgeable, very efficient, helpful and friendly. It’s a really nice experience. Keep it ... Read Full Review
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Had an excellent service from ...
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5 Star Review
By : 'MR'
Branch : Canary Wharf, 189 Marsh Wall
Services : Sales( As a Buyer )
Sold price : £492000
Would you recommend ? : Yes
Postcode : SE18
10 Aug 2020
People found this helpful0
Had an excellent service from John who recommended a very nice new residential project in a prime location. He was very responsive and clarified all our questions regarding the property. Can highly recommend Ernest-Brooks based on my ... Read Full Review
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I have been dealing with ...
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5 Star Review
By : 'Sophie'
Branch : Canary Wharf, 189 Marsh Wall
Services : Sales( As a Buyer )
Sold price : £241000
Would you recommend ? : Yes
Postcode : B1
5 Aug 2020
People found this helpful0
I have been dealing with Jonathan Howe from Ernest Brooks for the purchase of my flat. He is friendly and very helpful. He always response to my queries promptly. He is a great asset to your company. Highly recommended ... Read Full Review
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Yujin is an extremely ...
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5 Star Review
By : 'Francesco'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E14
28 Jul 2020
People found this helpful0
Yujin is an extremely professional and kind agent. He has offered us many high standard apartments that responded to our needs, helping us to make the best decision. He also went the extra mile providing with extra documentation on an apartment. In terms of personal communication, we felt ... Read Full Review
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Unreliable ...
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1 Star Review
By : 'F.AbuShamat'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE1
28 Jul 2020
People found this helpful0
I was informed by one of the staff that the landlord is happy to move forward with my offer. Later in the day at 10 pm, I was informed that the landlord has accepted another offer. I would just like to express my deep disappointment with this whole service. Fair enough that the landlord has ... Read Full Review
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Yujin is an extremely ...
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5 Star Review
By : 'Francesco'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E14
28 Jul 2020
People found this helpful0
Yujin is an extremely professional and kind agent. He has offered us many high standard apartments that responded to our needs, helping us to make the best decision. He also went the extra mile providing with extra documentation on an apartment. In terms of personal communication, we felt ... Read Full Review
Comments (0)Was this helpful?:
Very nice service. Reply fast ...
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5 Star Review
By : 'Yikang'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M1
22 Jul 2020
People found this helpful1
Very nice service. Reply fast with patience. Recommendations are of good rates and quality. Able to provide services with different ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Ernest-Brooks complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. In the unlikely event that you are not happy about any aspect of our work, we will do our utmost to resolve the issue quickly. To ensure that we are able to resolve your complaint to your complete satisfaction, please follow these steps: Step One: Speak to your broker or manager At every stage of our work, we do everything with in our power to meet your needs as our client. Yet we also understand that sometimes things may not go exactly to plan. If this happens, we ask that you speak to your broker or manager to try and resolve the matter informally. If you and your broker/manager cannot agree on a way forward, please go on to Step Two. Step Two: Alert the director of the relevant department Please contact: HR@ernest-brooks.com We will acknowledge your complaint by email within 24 hours. We will then conduct a thorough investigation of the matter at hand. A director will send you a written resolution within 14 working days. This will express our final view on the matter, and will include any offer that we wish to make. If you are not happy with our final decision, you may move on to Step Three. Step Three: Refer your complaint to the Property Ombudsman You must follow our in-house complaints process before taking the matter any further. If you would like to escalate your complaint after we have made our final decision, you may refer the matter to the Property Ombudsman. To do this, download the complaints form by following the link below: https://www.tpos.co.uk/consumers/completing-the-complaints-form
Last updated at 9/21/2018, 10:48:37 AM by allAgents
