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At Home In Edinburgh
5/5, 244 Reviews
99% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
94% sales fee satisfaction
94% letting fee satisfaction
Scottish Home Awards 2022 & 2023 - Residential Letting Agent of the Year
At Home in Edinburgh is a family-run company with a heart for Edinburgh, its property, and its people.
To us, you’re not just a client – you’re part of our community, and we genuinely care about helping you feel va
lued and supported. After all, relationships are the foundation of all we do.
"Feeling truly at..."
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5 Star Review
By : 'Veronika'
Services : Letting(As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : EH16
16 Oct 2024
People found this helpful0
Me and my friend have been renting from At Home in Edinburgh for 2 years now. It’s been an absolute pleasure. In an Edinburgh rental market that can often feel exploitative, this company has been a breath of fresh air—honest, trustworthy, and professional. Whenever there’s been an issue with the property, they’ve always been quick to respond, often sorting things within 24 hours. It’s clear they genuinely care about their tenants’ well-being. As a small business, the hands-on owner is personally involved, and it really shows in how quickly any issues are addressed. Communication has also been excellent —whether it's to discuss repairs, arrange inspections, or check in, the company is always approachable and transparent. It's the most stress-free experience we've had housing-wise in Edinburgh.
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By : Rick McCann
23 Oct 2024Veronika, what can we say - thank you so much for taking the time to leave such a wonderful review! We work really hard to make everything as stress-free as possible, and it's just brilliant to hear that this was your experience with us. Thank you for your five stars!
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 94% | £91,088 | £91,088 |
| Lettings | 100% | 94% | £450 | £2,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 116 | 0 | 106 | 2 | 1 | 0 | 0 | 0 | 17 | 1 |
Areas covered
- Bruntsfield
- Comely Bank
- Dalry
- EH1
- EH10
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- Marchmont
- Morningside
- New Town
- Newington
- Old Town
- Slateford
- Stockbridge
Address
At Home In Edinburgh
39 Warrender Park Road, Edinburgh, City of Edinburgh
EH9 1EU
01312294001
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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I had initial observations ...
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5 Star Review
By : 'Craig'
Branch : Edinburgh, 39 Warrender Park Road
Services : 2
Would you recommend ? : Yes
Postcode : EH3
7 Oct 2025
People found this helpful
I had initial observations about little jobs that needed doing after moving in and this was acted on swiftly which is always a welcome and pleasant surprise. Well ... Read Full Review
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I had initial observations ...
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5 Star Review
By : 'Craig'
Branch : Edinburgh, 39 Warrender Park Road
Services : 2
Would you recommend ? : Yes
Postcode : EH3
7 Oct 2025
People found this helpful
I had initial observations about little jobs that needed doing after moving in and this was acted on swiftly which is always a welcome and pleasant surprise. Well ... Read Full Review
Comments (0)Was this helpful?:
I have only good things to ...
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5 Star Review
By : 'Inverleith'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH3
6 Oct 2025
People found this helpful0
I have only good things to say about At Home In Edinburgh. They gave excellent guidance through the many steps of preparing the paperwork and physical requirements of the property to (safety inspections and certificates, legal documents, registration with the council,, and the redecorating and ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
18 Nov 2025Thanks you! We're all delighted to read your kind words. We've worked hard behind the scenes to make everything as streamlined, straightforward, and as stress-free as possible, and it's fantastic...
Extremely positive ...
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5 Star Review
By : 'Sienna'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH3
16 Sept 2025
People found this helpful0
I’ve had a really positive experience with At Home Edinburgh. Everything from the initial process to moving in has been smooth and straightforward. Lauren, my property manager, has been especially helpful and responsive, which has made the whole experience ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
3 Oct 2025Sienna, this is exactly the kind of review that makes the team do a wee happy dance round the office! Thanks so much for sharing your experiences with...
At Home in ...
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5 Star Review
By : 'Magdalena'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH3
5 Aug 2025
People found this helpful0
We were moved from renting directly from the landlady to At Home in Edinburgh almost a year ago. The process was smooth and straight forward, our concerns about the flat were listened to and overall we were put at ease. They are also very fast and efficient when it comes to repairs or any other ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
14 Aug 2025Magdalena, what can we say - we're so delighted to have your recommendation, thank you! We really appreciate your kind words, and we're glad that the process of moving over to us felt so smooth and...
The best ...
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5 Star Review
By : 'Catri'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH8
30 Jul 2025
People found this helpful0
After my boyfriend and I spent months looking somewhere to live, this agency came through with utmost care us. Specifically, the agents I was in touch with, Mar and Rebecca, were incredibly supportive and helpful throughout this process. This was my best experience with a letting agency, as this ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
4 Aug 2025Wow - what can we say! We've worked really hard behind the scenes to make all our processes as stress-free for everyone, and it's fantastic to hear about your experiences with the team. Thank you so...
Great for new ...
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5 Star Review
By : 'R'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH10
26 Jul 2025
People found this helpful1
I've been using At Home in Edinburgh a few months now to rent my Edinburgh flat. Rick and Mar have been great, very helpful and professional. They guided me through the whole process of getting the flat ready to rent and arranged all the required work. Most importantly, they are always quick to ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
4 Aug 2025Thanks so much for your recommendation and your kind works - Rick, Mar, and the team really do appreciate...
Excellent service ...
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5 Star Review
By : 'Julie'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH8
23 Jul 2025
People found this helpful0
I've been a tenant in one of At Home In Edinburgh’s managed properties almost two years, and I couldn’t be happier with the service. The team is always quick to respond to any issues, and repairs or replacements are sorted out almost immediately. Their customer service is consistently ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
4 Aug 2025Julie, we're so delighted to read your lovely words and kind recommendation - thank...
Friendly service, very quick ...
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5 Star Review
By : 'Andy'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Sold price : £850
Would you recommend ? : Yes
Postcode : RH7
22 Jul 2025
People found this helpful0
Friendly staff, very quick to repond to any inquires regarding property manaement and issues; all of which are handled and resolved ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
4 Aug 2025Thanks so much for your kind words,...
Flat Sale - ...
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5 Star Review
By : 'Duncan'
Branch : Edinburgh, 39 Warrender Park Road
Services : Sales( As a Vendor )
Sold price : £91088
Would you recommend ? : Yes
Postcode : EH11
5 Jun 2025
People found this helpful0
Rick and the At Home In Edinburgh team made the selling process seamless and were always on hand to help with any questions I had. They kept me in the loop of progress of viewings and offers, which gave peace of mind that everything was being done to sell the property. I can't thank At Home In ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
27 Jun 2025Duncan, thank you for such kind words - the team and I really appreciate your review, and we're delighted to have your recommendation. Thank you for choosing us for the sale of your...
Lauren was really helpful and ...
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5 Star Review
By : 'Katarina'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
9 Feb 2025
People found this helpful0
Lauren was really helpful and answered all my questions ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
27 Feb 2025Katarina, thank you for your lovely feedback and your five star...
Move to ...
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5 Star Review
By : 'AJR'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH8
15 Jan 2025
People found this helpful0
Huge thanks to Lauren and the team their professional, knowledgeable, and friendly service and support during my move to Edinburgh, including their help setting up council tax and energy. The whole process from viewing to movingin was easy and straightforward. The property was also in great ... Read Full Review
Comments (0)Was this helpful?:
Best letting agency ...
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5 Star Review
By : 'Tina'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
20 Dec 2024
People found this helpful0
Best letting agency I've had in Edinburgh. Very attentive, fast to respond and honest. Highly ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
22 Dec 2024What praise for the team, Martina - thank...
Excellent service offered in ...
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5 Star Review
By : 'Sarah'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH9
10 Dec 2024
People found this helpful0
We are extremely satisfied with At Home in Edinburgh. As we rented our property for the first time, we were led through the entire process from initial contact with the Agent to having a satisfied tenant in place, efficiently, courteously, and with the 'right amount' of attention to ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
10 Dec 2024Sarah, we're so pleased that we could provide peace of mind for you. We strive to look after every property as if it were our own, and we've worked hard to build relationships with trusted...
Service and ...
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5 Star Review
By : 'Bhim'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
28 Nov 2024
People found this helpful0
Me and My Spouse recently rented a property through At Home In Edinburgh and had a wonderful experience. Lauren very responsive, supportive, timely response, very helpful, guidance and makes our easy processing throughout the entire process. I truly appreciate her dedication to excellent customer ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
10 Dec 2024What a review! Thank you so much for sharing your experiences with us, we're delighted that Lauren and our team could make the process so easy for you, and delighted to have your five stars! Thank...
Great ...
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5 Star Review
By : 'Richard'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH8
12 Nov 2024
People found this helpful0
I recently rented a property through At Home In Edinburgh and had a great experience. Lauren and the team were responsive, professional, and very helpful throughout the process, from moving in to moving out. They were always quick to address any issues or questions I had, and the entire process was ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
19 Nov 2024Richard, thank you! Lauren and the team were delighted to read your kind words - we've worked hard to streamline our processes to keep things straightforward and as stress-free as possible, and...
At Home in Edinburgh provide ...
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5 Star Review
By : 'Alex'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : EH1
31 Oct 2024
People found this helpful0
At Home in Edinburgh provide a fantastic service that I couldn’t recommend more. excellent communication from the start, and a quick and easy process to get the flat let. The team are always on hand throughout the process for any enquiries or advice along the way. Very pleased with the ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
5 Nov 2024Our team loved reading your feedback, thank you Alex! We're delighted to have your five stars and your...
Extremely satisfied with ...
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5 Star Review
By : 'Samadrita'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH12
21 Oct 2024
People found this helpful0
Lauren and the whole At Home In Edinburgh Team have been fantastic and have made our renting and moving process absolutely smooth. I am a new Tenant at one of their properties and they have been extremely informative, helpful and flexible throughout the whole process. The flat itself was also well ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
23 Oct 2024Samadrita, we couldn't ask for a more glowing recommendation - thank you so very much! Cue the office happy...
Feeling truly at ...
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5 Star Review
By : 'Veronika'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : EH16
16 Oct 2024
People found this helpful0
Me and my friend have been renting from At Home in Edinburgh for 2 years now. It’s been an absolute pleasure. In an Edinburgh rental market that can often feel exploitative, this company has been a breath of fresh air—honest, trustworthy, and professional. Whenever ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
23 Oct 2024Veronika, what can we say - thank you so much for taking the time to leave such a wonderful review! We work really hard to make everything as stress-free as possible, and it's just brilliant to hear ...
Friendly and Professional ...
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5 Star Review
By : 'Belinda'
Branch : Edinburgh, 39 Warrender Park Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11
30 Sept 2024
People found this helpful0
As tenants, my partner and I have had a great experience renting with At Home In Edinburgh the past few years. Every time we contacted them, the team was incredibly polite, friendly, and approachable. The communication was always prompt and professional, and any repairs that needed to be done were ... Read Full Review
Comments (1)Was this helpful?:
By : Rick McCann
23 Oct 2024Belinda, Thank you so much for your lovely words - it's been our pleasure to have you as tenants. We'll pass this on to Lauren, too - thank you for recognising all that she does as part of our...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: At Home In Edinburgh Ltd 39 Warrender Park Road Edinburgh EH9 1EU or info@athomeinedinburgh.co.uk On receipt of your complaint we will adhere to the following procedure: - Stage 1 We will acknowledge receipt of your complaint in writing within 3 working days of receiving it, giving you a named contact who will be dealing with the complaint. Stage 2 Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint. There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: - • when the office is closed for public holidays; • where adverse weather or sickness has led to staff shortages; • where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • where we cannot respond in full without visiting the rental property and the tenant is restricting access; • where we cannot respond in full without the input of a key member of staff who is not available. We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by. Stage 3 Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision. Stage 4 Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons. Stage 5 You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor 1 Atlantic Quay 45 Robertson Street Glasgow G2 8JB 0141 3025900 https://www.housingandpropertychamber.scot At Home In Edinburgh Ltd is registered with the Scottish Letting Agent Register (Letting Agent Registration Number - LARN1902079) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years. Other complaints procedures At Home In Edinburgh Ltd is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 8/4/2022, 5:43:30 AM by allAgents
