The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.4/5, 188 Reviews
84% Recommended
79% sales valuation accuracy
60% letting valuation accuracy
88% sales fee satisfaction
88% letting fee satisfaction

Satnam
By : 'GC'
Services : Letting(As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : E14
My dealings with Reiss Samuels, Satnam Gill in particular, came about when my child was looking for accommodation for the next academic year with a group of University friends, and the place they found was being managed by this company. I was a little taken aback by how unprofessional the e mails looked. Very poor grammar and some spelling errors which I would not expect from a professional company. They were also incredibly confusing, as were the documents sent regarding the tenancy and other communications regarding the process. In my first call with Satnam, I did tell him this however his reply was “.. well nobody else has had any problems understanding, just you.” which I felt was incredibly patronising. I am by no way stupid, but he made me feel that and the rest of the call continued in the same manner. I was incredibly anxious. I feel a more professional approach would have been a simple apology and to ask if there was anything I wanted clarified or explained. Some time later I had the misfortune of another 2 telephone calls with Satnam. Incredibly unprofessional, shouting at me down the phone, very intimidating and aggressive towards me, would barely let me speak, kept talking over me all of the time, did not listen to anything I said or answer any questions and twisted what I did say. He told me he was going to send an e mail to all of the other parents naming me in full and telling them I said something which I certainly had not – I told him not to do that but he went ahead and did that anyway. At the end of the final call he shouted at me “….you’re a f*****g b***h “ a couple of times so I disconnected. I followed that with an email directly to him to tell him I found his behaviour intimidating and after what he called me I did not want any further communication from him, however there were 2 emails sent to me within a few minutes. He has had a similar attitude with my child, and kept ringing multiple times when they were in lectures or at work. My child has had to tell him to stop contacting him and then left a negative review which has been met with a threat of legal action for defamation. Another parent in the group had the same response to a negative review. Everything I have said here is the truth – Satnam has stated in a previous review that all calls are recorded, therefore the recording of these calls I have described will show that. All other statements are my honest and true opinion following my experience. I am not going to tell anyone not to use this company – but I feel I have the right to post my experience and opinion just like those who have had a positive experience. If you look at the 1 star reviews across Google, Trust Pilot and allagents, you will see a very common theme so I think rather than threatening to sue people who leave a negative review – why don’t you learn from them – apologise and change for the better. Then they might stop coming. (By the way, I am not complaining at all about the fact I failed a guarantor reference check, just in case this is what the reply is – I am not ashamed of that – I have raised my child alone with no financial support and worked extremely hard to do that. My issue is the way I have been treated as stated above).
By : Satnam
17 Mar 2024Gillian Peachment I trust you are well, its amazing how the two parents who failed to read the criteria even though on two occasions in writing before the reference process started are the ones writing negative comments online. You should not be providing false or misleading information. Reiss-Samuels do no manage the property as stated on the holding deposit contract clearly you failed to read that as well and the criteria for a guarantor prior to the holding deposit being paid and the holding deposit contract which you signed. You made contact on the 12th March 2024 via email and phone wanting a update. The other tenants had no intention on carrying on with the process some weeks ago prior to this. When Connor Davies was spoken to on the 12th March again he was under the impression he or the others had not heard anything for some time but that was put to bed as soon as attachments of emails come over. This time text messages were sent to everyone copying and pasting the emails just in case anyone disputed the fact there was no communication hereafter. It seemed as if the communication between you and your son for several weeks was non existent about moving into this property otherwise why would this question be asked, this also seemed to be the case with Connor and the other prospective tenants. Connor made no attempts to complete the application form as we can see on our end every time someone views the application, completes the application and when its updates as well as updates on referencing process. Yet he wanted a update on how the process was going. Fcc paragon send reminder emails every 48 hours asking for the application form to be completed on top of this we as a company send out reminders Gillian Peachment you were not sworn at After emails then received from the other prospective tenants and a parent which was reiterating they were no longer proceeding we had made our own mind up here your communication was not to ask for a update it simply was in attempt to recoup the holding deposit and twist everything. You claimed the others had not dropped out and we had no evidence of this so we reopened the referencing process to continue. As explained in a text message to you previously i must thank you as you followed our processes in signing the holding deposit contract, completing the fcc paragon application form and posting your documents to the office within the time frame given. You and your son will be contacted in writing directly about your comments.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 79% | 88% | £0 | £0 |
| Lettings | 60% | 88% | £495 | £4,550 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 2 | 136 | 15 | 0 | 0 | 2 | 0 | 4 | 12 |
Reiss-Samuels
12 Tiller Road, London, Greater London
E14 8PX
020 3189 2621

By : 'Adonis'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Sold price : £4766
Would you recommend ? : Yes
Postcode : E14
Hi I had a great experience with Sat Gill moving into my flat. Slight issue a few days before movein day, but they handled it incredibly quickly and professionally, making sure everything was sorted without stress on my end. He was super helpful, responsive, late night messages via whatsapp ... Read Full Review
first months rental and six week deposit

By : 'Landlord'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Owner )
Rent PCM : £1516
Would you recommend ? : Yes
Postcode : E14
Landlord review management, really pleased with the service I receive from this office i found them very approachable and understanding with my specific requirements for a tenant and tenants Satnam Gill is extremely helpful in achieving what my expectations were, kept me up to date with the ... Read Full Review

By : 'Elly'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E14
Great service from the start. I contacted the letting agent via zoopla and they answered and booked me in the same day for a viewing Staying in air bnb is convenient however nothing beats having my own place I can call home for the next twelve months. Having dealt with Satnam and then the ... Read Full Review

By : 'Donna'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Satnam Gill is a fine example of how an agent should be. Second year my daughter rented a property in docklands through reiss Samuel's A pleasure to deal with throughout the process, very personable, appreciates all his prospective clients and their current circumstances and goes out of her ... Read Full Review
By : 'Kira'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Rent PCM : £2383
Would you recommend ? : Yes
Postcode : E14
Excellent service from sending a email via the site rightmove up to the date the contract tenancy agreement was signed No pushing, left alone to choose which place we wanted Once chosen they met all of our needs, would recommend, 100% better service then any other letting agent in the E14 ... Read Full Review

By : 'B'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
I have recently been dealing with a guy called Sat. He has been so unbelievably helpful, professional, knowledgeable, attentive and just overall excellent! Moving Flat is so stressful and Sat really has taken that stress away. He’s very quick to respond to my emails and calls. By far ... Read Full Review
By : 'Abiola'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Rent PCM : £955
Would you recommend ? : Yes
Postcode : E14
successfully renewed the tenancy for my daughter for another 12 months. As a guarantee/guarantor on the lease it worked out well apart for the request we put across pushing for a 9 month tenancy. Professional estate agent and landlord ... Read Full Review

By : 'Rajan'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
As someone who has moved from place to place and encountered terrible service from multiple agencies. Reiss Samuels offer a high level of service with management of my property. A particular mention to Satnam Gill who goes above and beyond with his service. I would highly recommend ... Read Full Review

By : 'GC'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E14
My dealings with Reiss Samuels, Satnam Gill in particular, came about when my child was looking for accommodation for the next academic year with a group of University friends, and the place they found was being managed by this company. I was a little taken aback by how unprofessional the e mails ... Read Full Review
By : Satnam
17 Mar 2024Gillian Peachment I trust you are well, its amazing how the two parents who failed to read the criteria even though on two occasions in writing before the reference process started are the ones...


By : 'Will'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Rent PCM : £790
Would you recommend ? : Yes
Postcode : E14
Professional and helpful was my experience with this company, I have checked out of my house and decided to return to students halls in SE10 due to unforseen circumstances with another tenant Satnam appreciate your efforts in looking for a studio apartment unfortunately the ones on offer were ... Read Full Review
By : sat
27 Oct 2023Will, i trust you are well i did try and get hold of you on several occasions to discuss the acceptance of your offer with the studio in question but was unable to get hold of you All the best...

By : 'Nikki'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Rent PCM : £3900
Would you recommend ? : Yes
Postcode : SE17
HAPPY CUSTOMER KINGS COLLEGE STUDENT We have entered into into our final year at kings college London and have moved from canary wharf rented through the real estate agent reiss samuels. A special shout out to Satnam at Real estate agency Reiss samuels he assisted us relocate to southwark ... Read Full Review
By : Sat
12 Oct 2023Good Morning Nicole, I trust this reply finds you well, thank you for your comments left on allagents this morning and have a great day...

By : 'Pete'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Rent PCM : £3683
Would you recommend ? : Yes
Postcode : SE17
Cannot fault the service by Satnam and his colleague. Satnam showed me around the property and answered all the questions I had, he does like to talk LOL take it as compliment Mr Gill The properties are finished to an exceptional standard and the process for signing contracts and guarantors ... Read Full Review
By : Emma
2 Oct 2023Mr Jenkins I hope all is well, thank you for your comments and we hope you contact us again in the future Have a pleasant...

By : 'Ankita'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Rent PCM : £3250
Would you recommend ? : Yes
Postcode : E14
Happy Student tenant Overall me and my house mates rented a nice flat from Reiss-Samuels on the isle of dogs, we had no choice to live here we could not find no places close to our work and university in London City university Satnam you were helpful and patient with tripti i must thank you ... Read Full Review
By : Satnam
30 Sept 2023Hi Ankita, thank you for your comments wish you well settling into your flat. Have a nice...

By : 'Ansh'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E14
I have lived in this property in Manchester Road for 2 years now my landlord Mr. Hetal Patel is very nice and so is the estate agent Reiss Samuels. We are going to move out soon as we have graduated. Many thanks again for all your ... Read Full Review
By : Satnam Gill
30 Sept 2023Congratulations on your graduation excellent news, i wish you all the best with your future plans and i am glad to hear you has a good experience with your landlord and us All the...

By : 'Anna'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E14
I recently had an unfortunate experience with RS, particularly with Satnam Gill. Despite their seemingly positive ratings, I found their service lacking in professionalism and attention to detail. The tenancy agreement they provided had incorrect documents, and despite bringing it to their ... Read Full Review
By : satnam
30 Sept 2023Anna, Your review is false this has not happened i do not recall where someone has dropped out due a tenancy agreement being incorrect. Reiss-Samuels do not prepare the assured shorthold tenancy...

By : 'FUSATNAM'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
can't believe how reiss-samuels is still running with so many bad reviews out there!!! my friends and i stayed at ambassador square and it was a total nightmare. seriously! the pics online were so deceiving! the actual place was a mess, broken stuff everywhere, and don't even get me ... Read Full Review
By : Satnam Gill
30 Sept 2023Good morning, NO NEED TO SWEAR SO £10,000 WILL BE TRANSFERED TO YOU TODAY ON THE CONDITIONS BELOW. 1. CONFIRM YOUR FULL NAME 2. WHICH PROPERTY YOU RENTED 3. SHOWING PROOF...

By : 'Liv'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Rent PCM : £1516
Would you recommend ? : Yes
Postcode : E14
Third year in a row I am acting as a financial guarantor for my son with Reiss-Samuels and the same property owner Mr Rakesh Patel. 1st year 6 bedroomed house 2nd year 5 bedroomed house and 3rd year 1 bedroomed flat Some years ago my first conversation with Mr Rakesh Patel didn't go to well ... Read Full Review
By : Satnam
21 Sept 2023Hello Olivia, I trust you are well thank you for comments, yes 3rd time round and i totally agree the landlord is very well organized. Regarding the reference process as its a different...

By : 'Rabbi'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Rent PCM : £3200
Would you recommend ? : Yes
Postcode : E14
Very happy with my new apartment i am a international student from Bologna and found renting a apartment in London hard as i can not afford to pay the years rent upfront Satnam very much thank you so much for your help this ... Read Full Review
By : Satnam Gill
16 Sept 2023Good morning Rabbi, Do get in touch if you need any further assistance and thank you for your comment. Say Hello to your family from...
By : 'Jehab'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
I deeply regret not heeding the numerous negative reviews on Reiss-Samuels before getting involved with them. My landlord was Rakesh Patel, the same individual spotlighted in a concerning article on Morning Star ... Read Full Review
By : Satnam Gill
16 Sept 2023Fake name Jehab its very important when making these malicious comments that your transparent so stand up for yourself and disclose who you are today stating which property you rented and your full...

By : 'Kevin'
Branch : Canary Wharf, 12 Tiller Road
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E14
Excellent experience from start to finish they have a nice selection of different apartments in Canary Wharf. Satnam showed me around 6 apartments in the Isle of Dogs one bedrooms and studios eventually choosing west ferry road Helion ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5/13/2016, 6:38:54 AM by allAgents