As responded to Google: Hi Daniel, we're sorry you feel so strongly about your viewing cancellation. When you called to rearrange your viewing booked for tomorrow, we made you aware the property was tenanted and we would need to speak to them to arrange access. I believe you have spoken to my colleague to follow up when the same message was relayed. During the course of this afternoon, we've had a call from the seller who has confirmed she wants to go ahead with one of the offers put forward from the weekend. This offer was accepted on the basis of no further viewings, hence us needing to cancel your viewing. We always endeavour to arrange viewings in a timely manner but sometimes the logistics of each property can take a little longer. If you would like to discuss further please do not hesitate to give us a call. Imogen Hi Daniel, in relation to your edit. All of the above is true - each of our calls are recorded and all of the above has been stated. I discussed with your partner yesterday afternoon who agreed this situation wasn't an issue and that offers are likely to be accepted before viewings have taken place on a property like this one. The seller on this particular property has accepted an offer above asking price from a buyer in a fantastic position - I can assure you they are not disappointed. We are confused as to your continued slander on multiple websites and would appreciate a call to discuss your grievances - 01257 451673.