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A Flat in Town
4.5/5, 99 Reviews
95% Recommended
100% letting valuation accuracy
96% letting fee satisfaction
A Flat In Town has a diverse portfolio of long term, short term and festival properties throughout Edinburgh city centre. A small agency, we specialise in well maintained properties, excellent customer service and an approachable, no nonsense attitude.
"First class..."
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5 Star Review
Katrina
By : 'John McTaggart'
Services : Letting(As a Owner)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH10
23 Jul 2024
People found this helpful0
We used A Flat in Town to rent out our Morningside flat. We had various tenants over the years. AFIT were excellent in securing good tenants for us & maintaining good relations. The company saw to all repairs meaning we could get on with our lives knowing tenants were happy and all was going well. AFIT provide a friendly & supportive all round service who look after both tenants and landlords. I’d certainly use them again and highly recommend Katrina and her team at AFIT.
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By : Katrina
23 Jul 2024Hi John, Thank you so much for your lovely review! We greatly appreciate your kind words. If there is ever anything we can do to assist you in the future, please don’t hesitate to reach out. It’s a pleasure working with you! Best wishes, Katrina
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Latest Reviews
Alastair Baptie
Isabela Prendi
Marta Zanetello
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 96.00% | £450 | £1,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 11 | 1 | 43 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- Bruntsfield
- Central Edinburgh
- Dalry
- EH1
- EH10
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- Leith
- Leith Walk
- Marchmont
- New Town
- Newington
- Old Town
- Polwarth
Address
A Flat in Town
36 East Claremont Street, Edinburgh, City of Edinburgh
EH7 4JR
0131 652 7393
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 16:30
- 09:30 - 16:30
- 09:30 - 16:30
- 09:30 - 16:30
- 09:30 - 15:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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A Flat in Town treated us as ...
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5 Star Review
By : 'Alex'
Branch : Edinburgh, 36 East Claremont Street
Services :
Would you recommend ? : Yes
2 Dec 2025People found this helpful
A Flat in Town treated us as people rather than just another number, a problem i am sure people have experienced with other agencies. Any issue with the property that we had, they would promptly reply and help out in any way they could. Couldn't ask for a better letting agency. Highly recommend ... Read Full Review
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Best property management ...
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5 Star Review
By : 'Cara'
Branch : Edinburgh, 36 East Claremont Street
Services :
Would you recommend ? : Yes
9 Nov 2025People found this helpful
Best property management company in Edinburgh. Myself and my partner had only a positive experience with a flat in town whilst renting a flat for 2 years. All requests were dealt with quickly, rent was very reasonable and the team were really lovely and responsive. 10/10 ... Read Full Review
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Delighted with my new flat. ...
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5 Star Review
By : 'Alastair'
Branch : Edinburgh, 36 East Claremont Street
Services :
Would you recommend ? : Yes
15 Aug 2025People found this helpful
Delighted with my new flat. Picked up the keys this morning, and the flat is in very good order. The service from Lynne and Sally has been excellent all the way through. Highly ... Read Full Review
Comments (0)Was this helpful?:
We had the chance to work ...
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5 Star Review
By : 'Cleanifiq'
Branch : Edinburgh, 36 East Claremont Street
Services :
Would you recommend ? : Yes
1 Aug 2025People found this helpful1
We had the chance to work with the team at A flat in Town on several occasions and were impressed with their approach and ... Read Full Review
Comments (0)Was this helpful?:
Our agent Karien was very ...
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5 Star Review
By : 'Isabela'
Branch : Edinburgh, 36 East Claremont Street
Services :
Would you recommend ? : Yes
13 Jun 2025People found this helpful0
Our agent Karien was very helpful throughout and was fast at responding regarding any issues or ... Read Full Review
Comments (0)Was this helpful?:
I had a great experience ...
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5 Star Review
By : 'Marta'
Branch : Edinburgh, 36 East Claremont Street
Services :
Would you recommend ? : Yes
11 Jun 2025People found this helpful
I had a great experience renting with Flat In Town Ltd. The team was always professional, responsive, and helpful throughout my tenancy. Highly ... Read Full Review
Comments (0)Was this helpful?:
Promptly responsive, they ...
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5 Star Review
By : 'Fed'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Sold price : £1300
Would you recommend ? : Yes
Postcode : EH3
10 Jun 2025
People found this helpful0
Promptly responsive, they were always available when we had any issues. Very friendly and kind to interact ... Read Full Review
Comments (1)Was this helpful?:
By : Katrina
11 Jun 2025Hi Fed, thank you so much for your kind words – we really appreciate you taking the time to leave us such a lovely review! If there's ever anything else we can help with, just give us a shout. All...
Great communication! Renting ...
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5 Star Review
By : 'Michelle'
Branch : Edinburgh, 36 East Claremont Street
Services :
Would you recommend ? : Yes
5 Jun 2025People found this helpful
Great communication! Renting with a flat in town agency has been very ... Read Full Review
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You have the world’s smallest ...
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1 Star Review
By : 'John'
Branch : Edinburgh, 36 East Claremont Street
Services :
Would you recommend ? : No
3 Jun 2025People found this helpful
You have the world’s smallest car yet continuously insist on parking it in the middle of two parking spaces preventing those that live on this street from using the bays that they pay for as a ... Read Full Review
Comments (0)Was this helpful?:
Absolutely fantastic agent. ...
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5 Star Review
By : 'James'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Sold price : £850
Would you recommend ? : Yes
Postcode : EH3
2 May 2025
People found this helpful0
Absolutely fantastic agent. Prompt, polite, friendly and efficient service over many years of tenancy. I always recommended this agent to friends looking to ... Read Full Review
Comments (1)Was this helpful?:
By : Katrina
2 May 2025Thanks so much for leaving this lovely review James - we really appreciate it! Thank you for being such a wonderful tenant over the years and hope you enjoy your new home. Get in touch if there is...
Great company that's managed ...
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5 Star Review
By : 'Will'
Branch : Edinburgh, 36 East Claremont Street
Services :
Would you recommend ? : Yes
27 Feb 2025People found this helpful
Great company that's managed my property in central Edinburgh for close to 20 years. They know their stuff & keep the flat in great condition. I feel completely confident in trusting their advice - we've had back-to-back lets the whole time & I know they're really taking care of my investment. ... Read Full Review
Comments (0)Was this helpful?:
... ...
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1 Star Review
By : 'Lizzy'
Branch : Edinburgh, 36 East Claremont Street
Services :
Would you recommend ? : No
5 Nov 2024People found this helpful
... Read Full Review
Comments (0)Was this helpful?:
We stayed in a flat managed ...
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5 Star Review
By : 'Michael'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Rent PCM : £1025
Would you recommend ? : Yes
Postcode : EH6
8 Oct 2024
People found this helpful0
We stayed in a flat managed by Aflatintown for 7 years. They’ve been great throughout the whole time. We had bad experiences with previous letting agents - Aflatintown couldn’t have been more different. They are responsive, helpful, and genuinely seem to care about the ... Read Full Review
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We've rented with A ...
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5 Star Review
By : 'Jimmy'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
23 Sept 2024
People found this helpful0
We've rented with A Flat in Town for just over 7 years and they have by far been the best letting agency we've rented from. The staff are all super helpful and responsive - and urgent issues are always picked up immediately. The flat was really well looked after and they stay on top of ... Read Full Review
Comments (0)Was this helpful?:
First class ...
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5 Star Review
By : 'John'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH10
23 Jul 2024
People found this helpful0
We used A Flat in Town to rent out our Morningside flat. We had various tenants over the years. AFIT were excellent in securing good tenants for us & maintaining good relations. The company saw to all repairs meaning we could get on with our lives knowing tenants were happy and all was ... Read Full Review
Comments (1)Was this helpful?:
By : Katrina
23 Jul 2024Hi John, Thank you so much for your lovely review! We greatly appreciate your kind words. If there is ever anything we can do to assist you in the future, please don’t hesitate to reach out....
I had an outstanding ...
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5 Star Review
By : 'Kevin'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Rent PCM : £721
Would you recommend ? : Yes
Postcode : EH6
6 Jun 2024
People found this helpful0
I had an outstanding experience renting through 'A Flat in Town' letting agency in Edinburgh. From the very beginning, Lynne, our dedicated property manager, provided top-notch service that exceeded all expectations. Additionally, Lucy was incredibly helpful throughout the process, ... Read Full Review
Comments (0)Was this helpful?:
After already losing faith in ...
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5 Star Review
By : 'Marvin'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Rent PCM : £8
Would you recommend ? : Yes
Postcode : EH16
13 May 2024
People found this helpful0
After already losing faith in humanity, I am very pleased that this has been by far the best agency experience I have had in the past years. For the first time, I felt personally addressed in all correspondence and there was clear evidence that Karien and the team worked with the intention of doing ... Read Full Review
Comments (1)Was this helpful?:
By : Katrina
14 May 2024Hi Marvin, Thanks so much for the lovely review! We really appreciate you taking the time to share your experience. The personal connection is so important to us as a team so it has made us very...
The best property management ...
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5 Star Review
By : 'Jack'
Branch : Edinburgh, 36 East Claremont Street
Services :
Would you recommend ? : Yes
9 May 2024People found this helpful
The best property management company I've ever come across. Respond quickly and take action on things immediately. Very professional, friendly and an office with good vibes in it. They even gave us a welcome hamper when we moved in. A company you can really trust to do right by tenant and landlord ... Read Full Review
Comments (0)Was this helpful?:
After 6 years living in a ...
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5 Star Review
By : 'Borja'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
30 Apr 2024
People found this helpful0
After 6 years living in a property managed by them as a tenant, I would have no hesitation to use them again both as a tenant or as a landlord. Attentive, respectful, transparent and communicative. Top ... Read Full Review
Comments (1)Was this helpful?:
By : Katrina
1 May 2024Hi Borja, thanks so much for the lovely review! We really appreciate you taking the time to share this and wish you all the best going forward. If there is ever anything we can help with in the...
I want to express my ...
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5 Star Review
By : 'Tobias'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16
3 Apr 2024
People found this helpful0
I want to express my gratitude for the professionalism and promptness of the team. My touch points were Melanie, who was beautifully reassuring as I was needing to move in quickly, and later on Lynne, who managed everything that had to with maintenance and the like. It’s been the ... Read Full Review
Comments (1)Was this helpful?:
By : Katrina
4 Apr 2024Thanks so much for your lovely review Tobias! We really appreciate you taking the time to write this and your feedback leaves us with a happy glow today! We wish you every happiness in your new home...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: A Flat In Town Ltd, 36 East Claremont Street, Edinburgh, EH7 4JR info@aflatintown.com On receipt of your complaint we will adhere to the following procedure: - Stage 1 We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint. Stage 2 Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint. There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: - • when the office is closed for public holidays; • where adverse weather or sickness has led to staff shortages; • where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • where we cannot respond in full without visiting the rental property and the tenant is restricting access; • where we cannot respond in full without the input of a key member of staff who is not available. We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by. Stage 3 Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision. Stage 4 Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons. Stage 5 You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor 1 Atlantic Quay 45 Robertson Street Glasgow G2 8JB 0141 3025900 https://www.housingandpropertychamber.scot A Flat In Town will be registered with the Scottish Letting Agent Register in 2018 (registration number : to be confirmed ) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.
Last updated at 3/9/2020, 9:48:31 AM by allAgents
