To say we're disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience. Researching this branch shows multi-occasions that this activity has happened here. If you're viewing a property with the intent to buy, don't expect them to tell you if any other parties are interested. They'll just pull it from under your feet along with any visions or excitement of a future you had in said house. Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I'm certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours. I wouldn't usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored. We will steer clear of this company for future sales and purchases, knowing that their priority doesn't appear to be with either buyer or seller. Happy to receive a call or email to discuss our experience with you.