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Surrey & Hants Property Agents

3.8/5, 24 Reviews
70% Recommended

100% sales valuation accuracy

71% letting valuation accuracy

67% sales fee satisfaction

67% letting fee satisfaction

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It is Surrey and Hampshire Property Services' policy that once a landlord puts their trust in one of their representatives, they will be dealing with that representative from then on. With this in mind, Surrey and Hampshire Property Services can proudly boast that, above all, the landlord comes first.
"For referencing Wiped..."

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1 Star Review
UserName

Simon

By : 'David Reid'
Services : Letting(Prospective Landlord/Tenant)
Rent PCM : £895
Would you recommend ? : No
Postcode : GU7

10 Oct 2023
People found this helpful1

For referencing Wiped £2000 off my basic salary despite payslip being provided that clearly states my hours and pay. Refused to accept income from my second job despite bank statements clearly showing the income monthly, asked me as an alternative to send in a bank statement showing I have £3500 in savings then when I sent the statement immediately said they couldn’t use it because the balance was too low months ago. Have taken 3 weeks to make a decision and still no decision. Am told staff member who is dealing with it is away for another week. They completely ignore emails too. Avoid.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%67%£418,500£418,500
Lettings71%67%£740£1,300
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
6087101001
Address

Surrey & Hants Property Agents
132 High StreetGodalming, Surrey
GU7 1AB
01483 527 171

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 18:00
  2. 09:00 - 18:00
  3. 09:00 - 18:00
  4. 09:00 - 18:00
  5. 09:00 - 17:30
  6. 09:00 - 14:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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For referencing Wiped ...

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1 Star Review
UserName

By : 'David'
Branch : Godalming, 132 High Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £895
Would you recommend ? : No
Postcode : GU7

10 Oct 2023
People found this helpful1

For referencing Wiped £2000 off my basic salary despite payslip being provided that clearly states my hours and pay. Refused to accept income from my second job despite bank statements clearly showing the income monthly, asked me as an alternative to send in a bank statement showing I ... Read Full Review

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This agent has consistently ...

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1 Star Review

By : 'cherry'
Branch : Godalming, 132 High Street
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : No
Postcode : GU7

2 Oct 2023
People found this helpful0

This agent has consistently ignored complaints. The few problems that were addressed were only solved after repeated reminders and some were only dealt with several months into the tenancy. The rising damp issues were not addressed at any point despite asking for the landlord to arrange an ... Read Full Review

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Excellent service, staff were ...

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5 Star Review
UserName

By : 'Hazel'
Branch : Godalming, 132 High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : GU7

5 Sept 2022
People found this helpful0

Excellent service, staff were so helpful, quick to respond and went above and beyond - which led to the successful completion of my property ... Read Full Review

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Seriously unprofessional. ...

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1 Star Review
UserName

By : 'Cambo'
Branch : Godalming, 132 High Street
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : No
Postcode : GU7

10 Jan 2022
People found this helpful1

Seriously unprofessional. Moved out of a property which an employee of surrey and hants, Debbie Collins, decided to not advertise and take herself. Not only did she move into the property but she also was the person dealing with our checkout report! The property was in disrepair when we moved in ... Read Full Review

Comments (1)Was this helpful?:

By : Andrew harris

21 Jan 2022

Bunch of...


We have been very happy with ...

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5 Star Review
UserName

UserName

By : 'anita'
Branch : Godalming, 132 High Street
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : GU8

28 Feb 2021
People found this helpful0

We have been very happy with the service that Surrey and Hants have given us. They are very friendly, helpful and ... Read Full Review

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Surrey and Hants save the ...

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5 Star Review

By : 'Michael'
Branch : Godalming, 132 High Street
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : GU7

12 Aug 2020
People found this helpful0

I have lived in a Surrey & Hants let property for nearly ten years and they have been great since day 1. Recently I had a leak emergency that also affected my neighbour downstairs. Surrey and Hants responded fantastically and with an excellent contractor, a quite complex situation was ... Read Full Review

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My experience of Surrey ...

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5 Star Review
UserName

UserName

By : 'Sarah'
Branch : Godalming, 132 High Street
Services : Letting (As a Owner)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : GU12

13 Jun 2020
People found this helpful0

My experience of Surrey & Hants has been exceptional. They are professional, have a 'can do' attitude and always put their clients first. Simon shows a fantastic understanding of the market place and was very instrumental in finding us the right client in a very short space of ... Read Full Review

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For me a service company can ...

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5 Star Review
UserName

By : 'Philippa'
Branch : Godalming, 132 High Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : KT24

7 May 2020
People found this helpful1

For me a service company can be judged on how they behave when a problem arises. I have had a very positive experience with Surrey and Hants in this regard. They were quick and proactive in handling issues arising from the Covid situation in a way that suited landlord and tenant. We could have got ... Read Full Review

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I used Surrey and Hants when ...

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5 Star Review

By : 'Kate'
Branch : Godalming, 132 High Street
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : GU7

12 Mar 2020
People found this helpful1

I used Surrey and Hants when my flat was flooded from June 2019 until March this year and they were so helpful where other letting agents in the area weren't. The guys have always been on hand whenever i have had problems. I was also extremely grateful for their help upon leaving to ensure ... Read Full Review

Comments (1)Was this helpful?:

By : Stephen Bailey

12 Mar 2020

Thank you, Kate, for your review. I'm very glad that my team did a good job and I hope that you don't suffer another...


We moved into our flat in ...

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5 Star Review
UserName

By : 'Tom'
Branch : Godalming, 132 High Street
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : GU7

17 Dec 2019
People found this helpful1

We moved into our flat in Godalming in early 2019. Surrey & Hants worked hard to ensure this was done within a couple of days (my wife and I had very little time to spare!). Whilst living in the property, we had a few issues (not the fault of S&H). The main issues we faced were: ... Read Full Review

Comments (0)Was this helpful?:
Overall not amazing. Avoid if ...

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2 Star Review

By : 'Lea'
Branch : Godalming, 132 High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : GU7

16 Oct 2019
People found this helpful0

Overall not amazing. The agents are not responsive, do not react quickly and do not react positively when you have issues. You also have to call a lot to get things sorted or send several emails. The only person who has been helpful is Adam so thank ... Read Full Review

Comments (2)Was this helpful?:

By : Stephen Bailey

16 Oct 2019

We received numerous complaints from the neighbours of the tenants during the course of the tenancy and the tenants left the property leaving furniture and even clothes on the bedroom floor. There...


Fantastic ...

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5 Star Review
UserName

By : 'Sarah'
Branch : Godalming, 132 High Street
Services : Letting (As a Tenant)
Rent PCM : £995
Would you recommend ? : Yes
Postcode : GU7

4 Oct 2019
People found this helpful3

I have just moved to Surrey from South Africa, and having started a new job, the prospect of finding the right place to rent, was a daunting one. I emailed an enquiry on a property and Kathleen called me. She was was not only polite and professional, but was incredibly efficient. Shortly after ... Read Full Review

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excellent customer ...

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5 Star Review
UserName

By : 'Lizzie'
Branch : Godalming, 132 High Street
Services : Letting (As a Owner)
Rent PCM : £775
Would you recommend ? : Yes
Postcode : GU11

4 Oct 2019
People found this helpful3

I am renting my flat through Surrey & Hants and they have been a pleasure to deal with. Simon is personable and takes any concerns or problems seriously. It has been a breeze. Highly ... Read Full Review

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Longterm ...

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5 Star Review
UserName

By : 'Tom'
Branch : Godalming, 132 High Street
Services : Letting (As a Tenant)
Rent PCM : £740
Would you recommend ? : Yes
Postcode : GU7

3 Oct 2019
People found this helpful3

I have been a tenant for 6 years through Surrey and Hants and they have always dealt with any problems fast and efficiently, They are very proffesional and always on hand to help when needed. The communication between myself and them has always been good and they are happy to explain anything ... Read Full Review

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5 * ...

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5 Star Review
UserName

By : 'Marie'
Branch : Godalming, 132 High Street
Services : Sales (As a Vendor)
Sold price : £418500
Would you recommend ? : Yes
Postcode : GU52

1 Oct 2019
People found this helpful3

Would like to say a big thank you to Simon at Surrey and Hants Estate Agent. We sold our house through them and received great service, nothing was too much trouble for him and they sold our house quickly and smoothly. I would definitely use them ... Read Full Review

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Engaging and ...

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5 Star Review
UserName

By : 'Kate'
Branch : Godalming, 132 High Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : GU7

3 Jun 2019
People found this helpful3

I have always found Kathleen to be engaging and efficient. She always goes the extra mile and it is a pleasure to deal with her. Great ... Read Full Review


Comments on Agent Fees

Happy with fee levels

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Rubbish ...

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1 Star Review

By : 'Vagster99'
Branch : Godalming, 132 High Street
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : No
Postcode : GU72

12 Mar 2019
People found this helpful0

Rubbish service. Rubbish everything. Not happy. Reported problem in November 2018. Still waiting. Took a years rental in advance but only paid landlady 1 month at a ... Read Full Review


Comments on Agent Fees

Rubbish

Comments (0)Was this helpful?:
Absolutely ...

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5 Star Review
UserName

UserName

By : 'Megan'
Branch : Godalming, 132 High Street
Services : Letting (As a Tenant)
Rent PCM : £925
Would you recommend ? : Yes
Postcode : GU14

18 Aug 2018
People found this helpful3

Since we've moved in, Tina and Debbie have jointly been incredible to work with, any issue we have they have been really speedy and concerned with such a willingness to help us. Thank you so much, everyone I've dealt with has been wonderful and super helpful. Highly highly ... Read Full Review

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Brilliant! ...

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5 Star Review
UserName

By : 'LL'
Branch : Godalming, 132 High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU8

24 May 2018
People found this helpful3

Erica came to the rescue when our fridge freezer stopped working recently. She organised for an engineer to come and take a look at it on the same day that I rang to report it. As it was unable to be fixed, Erica organised a replacement straight away and we had the new one installed within a ... Read Full Review

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Erica - The ...

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5 Star Review

By : 'Godalming133'
Branch : Godalming, 132 High Street
Services : Letting (As a Owner)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : GU7

22 May 2018
People found this helpful3

My overall experience with Surrey & Hampshire was impeccable. Not only did we get all the advice, help and support with letting out a property, it was also carried out with such professionalism and in such a timely manner. Erica, dealt with us directly, and we didn't need to worry about a ... Read Full Review


Comments on Agent Fees

Good, the agency fees for what was required to let the property was good value for money.

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 10/3/2019, 3:33:35 AM by allAgents

Awards won by Surrey & Hants Property Agents

Regional Awards Won by Surrey & Hants Property Agents

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