Living Property

Chelsea. Its a shame that you feel the need to become a 'key-board warrior' in defence of our tenant (your boyfriend). This is my reply to his Google Review "Hello Bradley, we are somewhat surprised by your poor review and comments about our service. Claimed "poor service" is hardly fair. You left the property in unacceptable order at check-out and we went the extra mile by giving to the opportunity to minimise deposit deduction by allowing you access to put right issues you should have sorted before your end of tenancy....hardly "poor service". We kindly ask you to reconsider your post and ideally remove it. Shame that you have forced us to post such a rebuke, any unhappiness you feel around the check out process sits only with you and you alone. P.S we did try to call you before posting this response. Thanks for putting the phone down!". Your reference to 'mould' in the bathroom was caused by condensation, with respect most bathrooms would suffer from it if bathroom windows where not opened to allow ventilation when being used. Keeping gutters cleaned during a tenancy is a requirement on the tenant, your comments around this distort unfairly the conversation around this as do weeding. In short the return of the property at the end of tenancy was not acceptable and we went the extra mile by allowing your boyfriend to re-attend and address the issues to minimise deduction from the deposit to allow monies for the landlord to put them right.