Peabody Trust

Do not reply to section 20 consultations on the email provided . Peabody consistently fail to respond to queries regarding Section 20 works and proposals….Both leaseholders and shared owners are left with unanswered questions about major works and peabodys Communications ( after the initial ... Read Full Review

I am the elected Chair of the Residents Association, representing dozens of residents in a Peabodymanaged building — and I have never experienced such consistent, systemic failure to uphold even the most basic standards of housing management. Peabody has: Repeatedly ignored formal complaints, ... Read Full Review

I've held of writing this review, praying, wishing, actually BEGGING them for a response but unfortunately after crying today and the lady on the phone 'huffing' at me that I had called again, I have no choice. My solicitor and I are STILL waiting for a response since the 24th April ... Read Full Review

Heartless. Qualified buffoons.. How could they do major works, I mean every single room (taking down ceilings, knocking down walls) and expect me to live in the property. I had to move out for 18 days and still had to pay the rent. I went through there complaints process and they found nothing ... Read Full Review

If I could warn you. DO NOT buy a shared ownership property from Peabody. Imagine saving up your whole life to buy a property and finally having everything in order. You pick a new building because it is clean and safe in a great area. You are sold by the shiny brochure and it says you will be ... Read Full Review

When we were sold the apartment it was mentioned it will be private rents on first 2 floors. After we moved in we found out it is not private. Unfortunately some of these tenants have caused major issues in the building: drugs, armed police attending the building, loud music, kids out of control, ... Read Full Review

I am one of the leasehold residents in a new building (7 years old) and I have been living here for the past two years. I just experienced a mice infestation issue, which was also experienced (alongside ant infestation stories) by almost all the leasehold tenants in our building. They have ... Read Full Review

Do not get a home with this company. We bought a new build through Peabody in August-September 2022. It's very obvious they must have paid someone off for the final inspections of the property. There are so many faults. Each month something else appears that should have been dealt with. ... Read Full Review

PEABODY ARE RUBBISH. LIVING AT PEABODY HAS BEEN THE WORST PERIOD OF MY LIFE. THE STAFF ARE SHEER HELL. MOST OF THEM HAVE BEEN IN PRISON. THEY ARE ... Read Full Review

Worst housing association you will ever come across, charge you for services which never happen, along with non-existent resident officers and customer care. Disgusting ... Read Full Review

Untrustworthy at every stage, increased service charges 2.5x in a single year, spent £20,000 on a rude on street washer without consulting the development, charge £1,000+ a year on sinking fund (back pocket) and then lie through their teeth after promising to reduce. Avoid at ... Read Full Review

Absolutely shocking with trustpilot removing reviews. They had terrible reviews a few months ago but now it looks ok. I moved into a property i waited 3 years for. I have stage 4 lung disease and chronic arthritis. I moved in and immediately knew their we're massive issues going on as my floor ... Read Full Review

Worst housing ever. Ratings and comment removed on trustpilot and given better star rating. Trustpilot isn't honest at all. Avoid at all ... Read Full Review

Is it acceptable that after three and a half months I am still waiting to have the taps in the bathroom changed. During all this time there has been a constant leak. And despite a complaint and even contacting the housing ombudsman, Peabody and its maintenance team: PGM, Peabody General Maintenance ... Read Full Review

If I could leave no stars I would. I’m a tenant with Peabody and I can’t wait to leave this organisation. I don’t know how the regulators have allowed this organisation to still be in operation, considering the magnitude of failures on all levels of ... Read Full Review

First time property buyers please beware and do your research. I have for years struggled with various issues with Peabody / Family Mosaic as a resident of their property. These include: Leaky Roofs, Broken Communal Doors, Lack of cleaning communal areas, neighbourhood managers absent and do ... Read Full Review

Peabody trust has been the worst landlord I've ever experienced. There contractors are even worse. appalling state of Victorian properties they do not keep the property up to scratch. It's down to the tenants to constantly report the same problem until they come in bodge it up again ... Read Full Review

Peabody are good - they seem responsible and are responsive to calls and emails. They also have been quick on repairs and responding to requests or ... Read Full Review