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Cedar Estates
4.3/5, 322 Reviews
84% Recommended
84% sales valuation accuracy
92% sales fee satisfaction
Cedar Estates has been established since 1988 and, as fully independent Estate Agents, provide a personal and professional service.
"ABSOLUTE SCAM - 5 MONTHS TO..."
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1 Star Review
Alex
Viktoria
By : 'Hadley'
Services : Letting(As a Tenant)
Rent PCM : £1928
Would you recommend ? : No
Postcode : NW6
29 Dec 2023
People found this helpful0
ABSOLUTE SCAM - 5 MONTHS TO GET OUR FULL DEPOSIT BACK THANKS TO THE TENANCY ADJUDICATION SCHEME. Please don't trust these agents. After paying our rent on time and in full for more than four years, we were informed earlier this year that our monthly rent on a two-bed flat would increase by almost £400 to £2383pcm. This was no longer financially viable for us, so we agreed to move out on 24th June 2023. An agent from Cedar Estates, Alex, called us soon after to say he had found a replacement tenant who wanted to move in earlier. We were issued with a Deed of Surrender - which we both signed believing our Landlord had done the same. We agreed to move out on 5th June 2023 after signing a contract with a new agent, and paying a deposit on a new flat. We were then informed by Alex that the tenant he had lined up had dropped out due to 'Visa issues' and we were liable for the entire rent, and we couldn't move until 24th June 2023. What followed was a lengthy, five month process (as you'll see from the attached screenshots), whereby I successfully fought our case via the Tenancy Deposit Scheme. This is after we'd tried to have conversations in person with Alex, other representatives from the agent, and the landlord, to avoid this process. They tried to charge us a £270.00 cleaning fee (with no itemized invoice), and £150.00 for a crack in the bathroom sink. Not only that, but they called Camden Council before the adjudication verdict had been reached, and claimed £98 from us in Council Tax overpayment. It's truly disgusting behaviour during a housing crisis, and I worry for anyone who doesn't have a robust support system. I couldn't have won this battle without my parents support. I don't come from a well-off family, and it meant us spending our weekends compiling evidence - including photos and video, to prove that we had been scammed. Please don't trust these agents - and if you do, ensure you have a full inventory and check-in inspection. Make it clear in your contract that you will not pay for a professional clean upon leaving, and you would like an inspection before you move out, and the opportunity to contest anything upfront before it reaches this stage. I wouldn't trust Alex, or any one at this business, with something as precious as my home, or my mortgage. Victoria was the agent who contacted Camden Council and also took further money we were owed, despite the fact the adjudication hadn't been completed. Whether you're a tenant or a landlord, I would think very carefully before you trust this agent. I remember agents showing prospective tenants around the flat before we moved and they didn't even know that council tax is £179.00 per month in Camden, or that the property was essentially unfurnished. Please take your hard-earned money and go somewhere else.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 84% | 92.00% | £340,000 | £340,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 72 | 2 | 170 | 46 | 4 | 0 | 5 | 0 | 16 | 7 |
Areas covered
- Belsize Park
- Cricklewood
- Hampstead Heath
- Kilburn
- Maida Vale
- North West London
- NW2
- NW3
- NW6
- NW8
- NW9
- South Hampstead
- W1
- W9
- West Hampstead
Address
Cedar Estates
251 West End Lane, London, Greater London
NW6 1XN
020 7431 1100
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:00
- 09:30 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Viktoria H. Outstanding ...
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5 Star Review
By : 'Thomas'
Branch : West Hampstead, 251 West End Lane
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW9
5 May 2025
People found this helpful0
Just wanted to express my appreciation Viktoria Herkner (Senior Property Manager) and service she always offers throughout. Whenever there is an issue she always goes above and beyond and demonstrates efficiency and care. Honestly, I couldn't have asked a better agent, she is passionate about her ... Read Full Review
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AVOID AT ALL COST! HorriblBye ...
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1 Star Review
By : 'G'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : No
Postcode : N7
29 Aug 2024
People found this helpful0
Horrible company. Everyone is incredibly unprofessional and rude. We had countless issues and so did all of our neighbours. Stay ... Read Full Review
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Criticised in the Daily ...
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1 Star Review
By : 'Hadley'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6
15 Mar 2024
People found this helpful0
Criticised in the Daily Mirror https://www.mirror.co.uk/money/charity-worker-who-wrongly-charged-32327488 Please see the following article about my experience with this agent and letting ... Read Full Review
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I can not stress enough how ...
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5 Star Review
By : 'Slawomir'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : NW7
16 Feb 2024
People found this helpful0
I can not stress enough how supportive Victoria was with our issues.She is always on top of everything, always responding very promptly. She looks after her tenants.I wish every Senior Propertry Manager was like her.So happy to have ... Read Full Review
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I can not stress enough how ...
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5 Star Review
By : 'Slawomir'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : NW7
16 Feb 2024
People found this helpful0
I can not stress enough how supportive Victoria was with our issues.She is always on top of everything, always responding very promptly. She looks after her tenants.I wish every Senior Propertry Manager was like her.So happy to have ... Read Full Review
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Highly recommend ...
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5 Star Review
By : 'L'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
31 Dec 2023
People found this helpful0
We would like to THANK the Cedar Estates' Letting Team, including Jordan C., Alex C., and especially VICTORIA H., for all their assistance and support throughout. Victoria has been an amazing manager. She is very result-oriented and sorts out the issues promptly and efficiently. Victoria and ... Read Full Review
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ABSOLUTE SCAM - 5 MONTHS TO ...
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1 Star Review
By : 'Hadley'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1928
Would you recommend ? : No
Postcode : NW6
29 Dec 2023
People found this helpful0
ABSOLUTE SCAM - 5 MONTHS TO GET OUR FULL DEPOSIT BACK THANKS TO THE TENANCY ADJUDICATION SCHEME. Please don't trust these agents. After paying our rent on time and in full for more than four years, we were informed earlier this year that our monthly rent on a two-bed flat would increase by ... Read Full Review
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Vicktoria makes me confident ...
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5 Star Review
By : 'Christopher'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SW9
21 Sept 2023
People found this helpful0
Vicktoria makes me confident that any property issues will be ironed out and fast. Which is a rarity in the age of renting in 2023. Great communication and makes sure you're fully aware of all ... Read Full Review
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Poor.They have installed ...
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1 Star Review
By : 'NA'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6
6 Jun 2023
People found this helpful1
Poor. They have installed these manual £1 power meters in the flats, that are horrendously outdated. I have been told that they cannot fit a modern electrical pay meter, even though I offered to buy one. The pound coin meters will eat your cash (as they have done many many times with mine) and ... Read Full Review
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Very abrasive and rude, ...
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1 Star Review
By : 'Michael'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Owner )
Rent PCM : £4225
Would you recommend ? : No
Postcode : NW6
17 Jun 2022
People found this helpful3
Very abrasive and rude, don't waste your time Spoke to one of the agents who was clearly in a bad mood, completely rude tone of voice and I would pass on working with them even if they were selling properties for ... Read Full Review
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No feedback about agents, you ...
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1 Star Review
By : 'Ayse'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW3
21 Apr 2022
People found this helpful1
No feedback about agents, you get what you paid for and in london that is not a lot. they went thoroguht my documents and checks rather quickly. again, no issue there My feedback is about property management, I would not have written a review but the same thing happened twice. 1- I requested ... Read Full Review
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I have used Cedar Estates for ...
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5 Star Review
By : 'Sheldon'
Branch : West Hampstead, 251 West End Lane
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : NW2
11 Mar 2022
People found this helpful0
I have used Cedar Estates for the Letting and Management of my properties and Trevor Davis is very helpful and thorough with ensuring everything is complied with my ... Read Full Review
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Rude and ...
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1 Star Review
By : 'Alison'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : WC2H
15 Jan 2022
People found this helpful3
Rude and unprofessional. Didn't understand the details we were discussing, and became very defensive and hostile. I recommend to avoid and use a bigger and more established ... Read Full Review
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Professional and ...
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5 Star Review
By : 'Stefano'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
30 Jun 2021
People found this helpful0
My girlfriend and I have been renting with Cedar for the last couple of years and we could not be happier!! After having worked with so many crappy agencies in London, we can not recommend Cedar enough. It's such a relief to know you can trust your agency. Actually, we would not even be ... Read Full Review
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Professional adn ...
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5 Star Review
By : 'Stefano'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
30 Jun 2021
People found this helpful0
My girlfriend and I have been renting with Cedar for the last couple of years and we could not be happier! After having worked with so many crappy agencies in London it was such a relief to know you can trust your agency. Actually if it wasn't for them we would not even be able to rent a ... Read Full Review
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My boyfriend and I viewed a ...
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1 Star Review
By : 'Giovanna'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6
24 Jun 2021
People found this helpful3
My boyfriend and I viewed a flat with Jordan, one of the agents. After telling him that we were not sure whether to put down and offer because the tent was high, he insisted that we did, saying that we are high profile tenants etc etc. So we did, and the offer was accepted immediately. After we ... Read Full Review
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By : Darren Yanover
24 Jun 2021Your review is incorrect. We have not received another offer and the property remains on the market. The Landlord decided to withdraw from the letting. The deposit was returned the same day your bank ...
They were never helpful about ...
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2 Star Review
By : 'Matthew'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : MW6
25 Feb 2021
People found this helpful2
They were never helpful about anything! Had some problems during the time I was with them.. seems like they didn't even care NEVER with them again ... Read Full Review
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Fast, efficient, friendly ...
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5 Star Review
By : 'Robbie'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
28 Jan 2021
People found this helpful0
Fast, efficient, friendly service! Easy from start to finish. Jordan was incredibly helpful and I would recommend him to ... Read Full Review
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This agency has a great team! ...
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5 Star Review
By : 'Giorgia'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2
18 Jan 2021
People found this helpful0
This agency has a great team! I had a good experience with them. Especially Courtney, she has always been nice and helpful with me! More than ... Read Full Review
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Great ...
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5 Star Review
By : 'Rathi'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
10 Dec 2020
People found this helpful1
I needed to find a flat very quickly and did not want to risk visiting another person's space due to Covid. Trevor found a way for me to view the flat and to agree my offer within these parameters, and ensured everything was sorted before I was due to be away for a significant period of ... Read Full Review
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Landlord Fees
Full Management Service
18% (inc. VAT),On Completion (Fees are Negotiable)
Collect and remit the monthly rent received Deduct commission and other works Pursue non-payment of rent and provide advice on rent arrears actions Advise all relevant utility providers of changes Undertake two inspection visits per annum and notify landlord of outcome Arrange routine repairs and instruct approved contractors Hold keys throughout the tenancy term In the event of a vacant property, our fee would be £90.00 per month
Last Updated On 03/06/2019, 11:46 AM by 0
Collect and remit the monthly rent received Deduct commission and other works Pursue non-payment of rent and provide advice on rent arrears actions Advise all relevant utility providers of changes Undertake two inspection visits per annum and notify landlord of outcome Arrange routine repairs and instruct approved contractors Hold keys throughout the tenancy term In the event of a vacant property, our fee would be £90.00 per month
Last Updated On 03/06/2019, 11:46 AM by 0
£144 (inc. VAT),Pay Upfront (Fees are Negotiable)
per hour
Last Updated On 07/06/2019, 8:41 AM by 0
per hour
Last Updated On 07/06/2019, 8:41 AM by 0
£90 (inc. VAT),On Completion (Fees are Negotiable)
To attend for specific requests such as neighbour disputes More visits to monitor the tenancy Maintenance-related visits
Last Updated On 07/06/2019, 8:41 AM by 0
To attend for specific requests such as neighbour disputes More visits to monitor the tenancy Maintenance-related visits
Last Updated On 07/06/2019, 8:41 AM by 0
Administration Fee
12% (inc. VAT),On Completion (Fees are Negotiable)
For arranging works over £250.00: Arranging access and assessing costs with contractor Ensuring work has been carried out in accordance with the specification of works Retaining any warranty or guarantee as a result of any works
Last Updated On 07/06/2019, 8:41 AM by 0
For arranging works over £250.00: Arranging access and assessing costs with contractor Ensuring work has been carried out in accordance with the specification of works Retaining any warranty or guarantee as a result of any works
Last Updated On 07/06/2019, 8:41 AM by 0
12% (inc. VAT),Pay Upfront (Fees are Negotiable)
Contract negotiation Amending and updating terms and arranging a further tenancy and agreement
Last Updated On 07/06/2019, 8:42 AM by 0
Contract negotiation Amending and updating terms and arranging a further tenancy and agreement
Last Updated On 07/06/2019, 8:42 AM by 0
£30 (inc. VAT),On Completion (Fees are Negotiable)
To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.
Last Updated On 07/06/2019, 8:42 AM by 0
To remit and balance the financial return to HMRC quarterly– and respond to any specific query relating to the return from the landlord or HMRC. This fee is quarterly.
Last Updated On 07/06/2019, 8:42 AM by 0
Referencing
£15.6 (inc. VAT),On Completion (Fees are Negotiable)
To reference each tenant/guarantor-- price is per person.
Last Updated On 07/06/2019, 8:21 AM by 0
To reference each tenant/guarantor-- price is per person.
Last Updated On 07/06/2019, 8:21 AM by 0
Check out
Check Out is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact info@cedarestates.com
Last Updated On 07/06/2019, 8:19 AM by 0
Check in fees
Inventory & Check In is to be covered by the Landlord should the Landlord opt for an inventory. The price varies depending on size. For more info please contact info@cedarestates.com
Last Updated On 07/06/2019, 8:19 AM by 0
Security Deposit (per tenancy. Rent under £50,000 per year)
£36 (inc. VAT),On Completion (Fees are Negotiable)
Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy
Last Updated On 03/06/2019, 11:49 AM by 0
Register Landlord and tenant details and protect the security deposit with a Government-authorised Scheme Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy
Last Updated On 03/06/2019, 11:49 AM by 0
Let only service
1.2% (inc. VAT),On Completion (Fees are Negotiable)
FOR RENT COLLECTION SERVICE ONLY Collect and remit the monthly rent received Deduct commission and other works Arrange payments from rental for statutory requirements Pursue non-payment of rent and provide advice on rent arrears actions
Last Updated On 03/06/2019, 11:49 AM by 0
FOR RENT COLLECTION SERVICE ONLY Collect and remit the monthly rent received Deduct commission and other works Arrange payments from rental for statutory requirements Pursue non-payment of rent and provide advice on rent arrears actions
Last Updated On 03/06/2019, 11:49 AM by 0
Tenant Find Only
12% (inc. VAT),On Completion (Fees are Negotiable)
Collect and remit initial months’ rent received Agree collection of any shortfall and payment method Provide tenant with method of payment Deduct any pre-tenancy invoices Make any HMRC deductions and provide tenant with the NRL8 (if applicable)
Last Updated On 03/06/2019, 11:49 AM by 0
Collect and remit initial months’ rent received Agree collection of any shortfall and payment method Provide tenant with method of payment Deduct any pre-tenancy invoices Make any HMRC deductions and provide tenant with the NRL8 (if applicable)
Last Updated On 03/06/2019, 11:49 AM by 0
Tenant Fees
Out of Hours Maintenance
£90 (inc. VAT),Pay Upfront
£90.00 per hour + material costs Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.
Last Updated On 03/06/2019, 1:14 PM by 0
£90.00 per hour + material costs Where actions of the tenant result in the agent (or nominated contractor) being obligated to attend to the property.
Last Updated On 03/06/2019, 1:14 PM by 0
Holding Deposit (per tenancy)
Holding deposit which is fully refundable if the Landlord decides not to proceed with the offer.
Last Updated On 03/06/2019, 1:12 PM by 0
Contract Amendment
£50 (inc. VAT),On Completion
per amendment
Last Updated On 07/06/2019, 8:43 AM by 0
per amendment
Last Updated On 07/06/2019, 8:43 AM by 0
Lost Keys
£15 (inc. VAT),On Completion
£15.00 per hour plus actual costs
Last Updated On 07/06/2019, 8:43 AM by 0
£15.00 per hour plus actual costs
Last Updated On 07/06/2019, 8:43 AM by 0
End of Tenancy Clean
Whilst you are not obligated to paying for a professional clean at the end of the Tenancy Agreement, you must return the property in the same state of cleanliness that you took occupation of the property in. We can provide you with contact details of an experienced team of cleaning contractors who can undertake all aspects of property cleaning. Please advise us if you require estimates for cleaning during any time throughout the Tenancy.
Last Updated On 07/06/2019, 8:44 AM by 0
Change of Sharer
£50 (inc. VAT),Pay Upfront
Last Updated On 07/06/2019, 8:44 AM by 0
Last Updated On 07/06/2019, 8:44 AM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
CEDAR ESTATES COMPLAINTS PROCEDURE: We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. Our Complaints Procedure If you have a complaint, please contact us with the details. What will happen next? 1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure. 2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you. 3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter. 4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you. 5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter. 6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision. 7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO). Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP Their phone number is : 01722 333306 Website : www.tpos.co.uk Email address : admin@tpos.co.uk Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to alex@cedarestates.com.
Last updated at 4/25/2018, 3:23:11 AM by allAgents
