Hazelwells Estate Agents (Bolton)

Hazelwells in Westhoughton or used to be Hazelwells Estate Agents, then Hazelwells Lettings then Hazelwells ltd; Absolutely dreadful. To them the landlord is not a customer – they're a cash cow to be milked in anyway possible. And any excuse will do. So many issues and so many times I've persistently emailed and phoned her daily without a reply –and if she eventually did it would be after many days of chasing. Got very tired of listening to her countless excuses covering up her ineptitude and incompetence. Many payments missed (solely due to her not the tenant) – again with me always having to chase. Guilty of not forwarding the full tenant deposit to the DPS which wasn't refunded in full until weeks later after much chasing. When signing the rental agreement apparently there is a landlord pack with all the many various penalty costs. This pack was never sent to me until I gave the required 3 month notice which then stated many various penalties that no other estate agents include . Works from a first floor office with a securely locked back door. Rarely anyone to be found in the office. Previously there have been many bad reviews on here which she has had removed – no doubt soon this will be another. Changed her mobile number 3 times in the last few years proving very difficult to get hold of. Her name and pic are not on her website or on any other media platform. Draw your own conclusions. Do yourself a favour and avoid at all costs. A nightmare from start to finish.