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Wokingham, RG40
4.6/5, 51 Reviews
90% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
84% letting fee satisfaction
Martin & Co Wokingham is a locally owned and managed property sales and lettings business that is part of a nationwide network of 150 Martin & Co offices and 700 for the wider franchise.
As a franchise we are able to give clients the reassurance of dealing with a national property estate agency whilst receiving
the personal service of an independent business, run and owned by Erica and Mike Townend.
Prominently located in an attractive listed building on Peach Street, Martin & Co Wokingham offers a friendly and professional sales, lettings and property management service throughout the area including Wokingham, Finchampstead, Winnersh, Arborfield, Crowthorne, Bracknell, Binfield, Ascot, Egham, Windsor, some areas in Maidenhead - basically anywhere we can travel to within an hour.
So whether you are selling your property or renting it out, our team is completely ready to serve you to suit your particular needs. Contact us today to see how we can help.
"My opinion is to STAY WELL..."
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1 Star Review
Erica
Rosemary
By : 'Tom'
Services : Letting(As a Tenant)
Rent PCM : £1250
Would you recommend ? : No
Postcode : RG41
7 Jun 2023
People found this helpful2
My opinion is to STAY WELL CLEAR!! After being a tenant under Martin&Co Wokingham my personal advice to anyone would be that I would NOT recommend Martin&Co. In my personal experience and dealings with Martin&Co and their director I was left to feel as if I was a second-class citizen!! In my personal experience even going as far as stating that we had no rights. In my personal experience with Martin&Co and dealings with Erica and her team they persisted to in my opinion try to threaten and intimidate, again in my opinion and based off of my personal experience, I was left to feel they used underhand practices to get the outcome they desire. Personally, as a tenant who values my right to privacy, and right to quiet enjoyment as set out in tenancy agreements. I did not feel as if that was respected or acknowledged by Martin&Co Wokingham. In my experience they contacted me outside of working hours numerous times no matter how many times I requested them not to, I was left to feel harassed. In my experience numerous times Erica phoned/emailed myself when she wanted to, personally I don't want to take calls as late as 8:30pm regarding such matters however I had no choice with Erica. In my personal experience they even went as far as turning up to the home without notice!! In my personal experience our deposit was not kept in a safe manner and in my opinion was not dealt with professionally and fairly at the end of the tenancy. After numerous requests surrounding our deposit, I'm left to personally feel it is not something Erica and her team at Martin&Co sadly seem to believe in. In my experience our deposit was threatened several times and again in my opinion used as leverage whilst they continued to withhold up to date prescribed information that they were required to provide us with during our tenancy. In my experience they did not deal with our deposit requests and took the complete allowed time to reply to any requests made from the governing body. They made numerous claims which would seemingly double the following day, I was left to feel as if these were fictitious claims. For us personally it took 4 months to reclaim the deposit when the governing body dismissed many of said claims. In my opinion I would hope and expect a company like Martin&Co to deal with this in a more professional and timely manner. My advice based on my experience is if you're a landlord that wants to know their property is in the safe hands of professionals, I would highly advise staying clear!! During my dealings with Erica and her team they weren't the best with paperwork and made numerous errors in the actual paperwork they did prescribe!! In my personal experience they left confidential paperwork with high value in an unsecured environment and the team could not even find it at one point. In my experience during this time a staff member was in my opinion incredibly rude to us, even though they could not find our confidential paperwork through their own errors. In my opinion and experience Martin&Co they struggled to acknowledge most of tenancy law, except that which benefited their own motives. In my experience they took no accountability of their numerous errors and tried to claim the incurred costs of their what I deem as amateur mistakes out of our deposit. In my opinion these mistakes came down to a lack of knowledge within the team and leadership, in my opinion this isn't the behaviour of an honest upfront company, and they should rather deal with their mistakes in a more professional manner.
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By : Erica Townend
5 Jun 2023Dear Thomas Warren / Tom Warren I am truly sorry you feel upset. That does not give you the right to defame me and my business. The facts are: Your initial tenancy was set up with another agency. You complained to the landlord about this agency. The landlord appointed our agency to take over. The landlord refused your request to deal with them directly. You continued to call the landlord and got another person to call also unrelated to the tenancy We understand the previous agent served you prescribed information At first you did not want to renew your tenancy and then you changed your mind. ALL of our tenancies undergo independent referencing. We use an external company with affordability and other criteria. Your references from the previous agent failed to meet the criteria. You were upset that the tenancy was not going to be renewed, as per our landlord’s instructions. We did not turn up unannounced at the property. The only incident I can think of was when I hand delivered a letter to your property on the advice of the solicitor. You stated no emails except between 9-5. I sent you two emails after 5pm in error and apologised. You did not move out on the last day of your tenancy. The landlord appointed a solicitor through us to organise possession through the courts. When you eventually handed over the keys, you shouted vile abuse at our team. You will recall that we advised you about the best ways to safeguard the return of 100% of your deposit. Your deposit was secured via the Government approved Deposit Protections Scheme on the first day of your tenancy as the law requires. Any claims against deposits are made by our landlord clients via ourselves to the Protection Scheme. Happily, our client was, and remains fully satisfied with services. Should you remain dissatisfied, please follow the complaints procedure detailed on our website. In the unlikely event that we are unable to resolve the matter to your satisfaction, you can refer your complaint to the Government-approved Property Ombudsman service, whose judgement we will happily follow. Your review is defamatory and is the subject of legal proceedings. Kind regards Martin & Co Wokingham
By : Tom Warren
5 Jun 2023Unfortunately this explanation is unfounded and beyond unacceptable. It may be worth re going over our correspondence as you may have us confused with another customer. In my experience of Martin&Co I was DEMANDED to pay £15,000 upfront with 2 months notice to not loose our home over the Christmas period. This was regardless and in total contradiction to any the on going tenancy agreement signed for the following year and the agreement we already had in place. Again in these correspondence you will find were never actually given the opportunity by Martin&Co to go through referencing due to your perceived discrimination towards us. If we had of actually been given equal opportunity by yourself & Martin&Co you would find that any information you had acquired from third parties with no authorisation from ourselves, would of been outdated as it referred to a previous year. With regards to Martin&Co treatment of our deposit, again this would be a prudent time to mention the applicable overseeing body dismissed the various claims. Martin&Co took every opportunity to delay the release of the deposit leaving it to the last possible opportunity to reply leading to the deposit taking 4 months to reclaim said deposit. I would hope and expect a company like Martin&Co would ideally deal with these matters in a more timely fashion. You did not really address many of my other points in my review, however what has been replied to is enough to tell that clearly my previous complaints have fallen on deaf ears and not learnt from, highlighting my review is still in my opinion an accurate review of Martin&Co Wokingham.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £241,000 | £620,000 |
| Lettings | 100% | 84% | £825 | £2,300 |
Areas covered
- GU25
- RG10
- RG12
- RG2
- RG40
- RG41
- RG42
- RG45
- RG7
- RG9
- SL3
- SL4
- SL5
Address
Martin & Co
52 Peach Street, Wokingham, Berkshire
RG40 1XG
0118 334 2389
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Martin & Co Branches (View All 220)
Great bespoke service by true ...
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5 Star Review
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : RG41
13 Jan 2024
People found this helpful0
I have rented a property with Martin and Co in Wokingham for the past 2 years and have recently decided to hand it back and live with friends to save to buy. The experience I had with Martin and Co was superb, I predominantly liaised with Rosemary who was courteous from the start and she treated... Read Full Review
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We had a great experience ...
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5 Star Review
By : 'Dean'
Services : Sales( As a Vendor )
Sold price : £567500
Would you recommend ? : Yes
Postcode : RG41
19 Sept 2023
People found this helpful0
We had a great experience with this company. Approachable, professional and friendly. Erica and Eleanor were a pleasure to deal with, answering any queries promptly, and returning calls. I totally recommend this company, and wish them every success. Thanks for a great job, in a difficult... Read Full Review
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My opinion is to STAY WELL ...
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1 Star Review
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : RG41
7 Jun 2023
People found this helpful2
My opinion is to STAY WELL CLEAR!! After being a tenant under Martin&Co Wokingham my personal advice to anyone would be that I would NOT recommend Martin&Co. In my personal experience and dealings with Martin&Co and their director I was left to feel as if I was a second-class... Read Full Review
Comments (2)Was this helpful?:
By : Erica Townend
5 Jun 2023Dear Thomas Warren / Tom Warren I am truly sorry you feel upset. That does not give you the right to defame me and my business. The facts are: Your initial tenancy was set up with...
Everything we needed and ...
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5 Star Review
By : 'Merlin'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : RG41
21 Dec 2022
People found this helpful2
Really impressed with Martin & Co in Wokingham! The Sales Director Ian Springell was a fountain of information and knowledge. He understood our situation and gave us brilliant advice on the market and what we needed to do. We had two other agents out (and one that didn't even turn up!)... Read Full Review
Comments (1)Was this helpful?:
By : Ian Springell
21 Dec 2022Hi Merlin, Thank you for your kind words, it was a pleasure to help you understand the current market and I am always here if you need to speak to me. I am confident when you are ready we will get...
I am grateful for the support ...
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5 Star Review
By : 'Richard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG12
7 Dec 2022
People found this helpful0
I am grateful for the support received from Katy Passmore and colleagues at Martin and Co whilst renting a property in... Read Full Review
Comments (0)Was this helpful?:
Kate has been absolutely ...
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5 Star Review
By : 'Lidia'
Services : Surveying
Would you recommend ? : Yes
Postcode : RG12
26 Apr 2022
People found this helpful0
Kate has been absolutely wonderful ! She is friendly,welcoming and had so much charm! She made the experience amazing.We can't thank her enough for her help.Best service you could ask... Read Full Review
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Absolutely horrific ...
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1 Star Review
By : 'Unhappy'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG12
18 Jun 2021
People found this helpful0
Absolutely horrific experience with Martin's in Wokingham. We put in an offer which we were told was accepted. Then we were asked to provide proof of our financial status, which we did along with our solicitor details. Received an email saying that the vendor had had other offers and that ... Read Full Review
Comments (1)Was this helpful?:
By : Mike Townend
28 Jun 2021We are sorry to hear about your bad experience. We’re normally known for our excellent service and attention to detail, as can been seen from other reviews here, and we regret that there was a...
Great 3+ ...
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5 Star Review
By : 'Craig'
Services : Letting( As a Tenant )
Rent PCM : £1135
Would you recommend ? : Yes
Postcode : RG41
27 Apr 2021
People found this helpful2
I was a tenant under Martin & Co for over 3 years and during this time they communicated excellently on every aspect of my agreement and term. They were also available instantly to answer any queries I had and offered support even after my tenancy ended. Would... Read Full Review
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Rob Fischer - WokinghamJust ...
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5 Star Review
By : 'Rob'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : RG41
10 Feb 2021
People found this helpful1
Rob Fischer - Wokingham Just so you know I went to every letting agent in town, every Single one. You are the only one that got back to me and that alone speaks volumes. Thanks again for your efforts. We will take excellent care of the house and hopefully in the near future you can be the one ... Read Full Review
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Dawn BennettThank you so much ...
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5 Star Review
By : 'Dawn'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : RG12
10 Feb 2021
People found this helpful2
Dawn Bennett Thank you so much for all your help in finding us a suitable rental property. We immediately noticed the difference between Martin & Co compared to other agents we had contacted. You took the time to get to know us and what our needs were before asking the generic... Read Full Review
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Paul Draper â Excellent ...
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5 Star Review
By : 'Yuvaraj'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG40
13 Jun 2019
People found this helpful3
Very good level of service. The correct level of contact and very approachable at all times. Ensured the process was as painless as possible. The whole experience was handled very professionally and I was always made aware of how things were... Read Full Review
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Efficient and hard ...
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5 Star Review
By : 'Happy'
Services : Sales( As a Buyer )
Sold price : £495000
Would you recommend ? : Yes
Postcode : RG41
26 Feb 2019
People found this helpful5
We bought a lovely house in Wokingham through Martin and Co. Pretty much all my correspondence was with Paul. We were out of our comfort zone buying a property that needed extending. Paul recommended a good architect that was able to advise on what might be possible for our needs. With regards to... Read Full Review
Comments on Agent Fees
Not applicable I was the buyer
Comments (0)Was this helpful?:
Paul is ...
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5 Star Review
By : 'MATT'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG40
20 Feb 2019
People found this helpful6
Paul was great. He even arranged tradesment to access the house we were buying as we could not get there. He worked closely with the seller to organise this. He went over and above his duties and I will certainly be working with him again. Kept us in the loop always, even calling late on an... Read Full Review
Comments on Agent Fees
We were buying so no comment.
Comments (1)Was this helpful?:
By : Paul Draper
20 Feb 2019Thankyou Matt for your feedback & kind words. It was a pleasure doing business with...
Good communication ...
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5 Star Review
By : 'Michelle'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG12
19 Sept 2018
People found this helpful8
We bought our house through Martin and Co. Paul was very communicative throughout the process and provided updates on the vendors position... Read Full Review
Comments (0)Was this helpful?:
Excellent Service Highly ...
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5 Star Review
By : 'Nick'
Services : Sales( As a Buyer )
Sold price : £605000
Would you recommend ? : Yes
Postcode : RG40
18 Sept 2018
People found this helpful10
We had a really positive experience buying our house via Martin & Co and in particular with estate agent Paul Draper. We found him friendly approachable and professional. His knowledge of the area was excellent and he definitely helped us push the purchase of our dream property right through to ... Read Full Review
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House Sale July ...
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4 Star Review
By : 'Donky'
Services : Sales( As a Vendor )
Sold price : £600000
Would you recommend ? : Yes
Postcode : RG40
5 Jul 2018
People found this helpful11
I advertised my house through three (one of which was an online organisation) agents at different times over a period of 14 months. Over that period of time i had 18 viewings of which 14 were worthwhile, 4 couples seemed to have nothing to do that day. I checked with local estate agents to see... Read Full Review
Comments on Agent Fees
I find all estate agents fees totaly inapropriate to the actuall work involved.
Comments (0)Was this helpful?:
Very efficient and ...
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5 Star Review
By : 'C.moriarty'
Services : Letting( As a Tenant )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : RG41
3 Jul 2018
People found this helpful6
From day one it was made clear that this is the estate agent I wanted to use as they where all about us and our needs with very fast replys to all communication and no question was a silly... Read Full Review
Comments on Agent Fees
Good did flat fair
Comments (0)Was this helpful?:
Tenant's ...
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5 Star Review
By : 'Diamond'
Services : Letting( As a Tenant )
Rent PCM : £1185
Would you recommend ? : Yes
Postcode : RG41
3 Jul 2018
People found this helpful7
The team in Wokingham were excellent in liaising to get us moved in, in a timely fashion, at quite late notice. They really seem to serve both landlords and tenants which is refreshing and what makes them such a solid... Read Full Review
Comments on Agent Fees
Overall good as fees are in line with the area and has a transparent total fee rather than sneaky divisions/ hidden charges that other agencies use
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Helpful and full of ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RG41
9 May 2018
People found this helpful8
We had such a great experience working with Ms Meghan. She was really helpful and full of understanding. The biggest surprise was the card from company. So, on the very first day when we moved in in our new property, we found the lovely card in post box âWelcome to your new homeâ with best... Read Full Review
Comments on Agent Fees
Really great and full of understanding & supportive.
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Smooth ...
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5 Star Review
By : 'SophieH'
Services : Sales( As a Buyer )
Sold price : £345000
Would you recommend ? : Yes
Postcode : RG41
3 May 2018
People found this helpful12
I was very impressed with the attentiveness and friendliness of the staff especially Paul and Alice. It is key when going through such an important stage in life that you feel like you are looked after and I feel like Martin & Co did this very well. Communication was great and they... Read Full Review
Comments on Agent Fees
Bought house not sold
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact Wokingham@martinco.com
Last updated at 3/20/2023, 3:42:45 AM by allAgents
