As a managing agent of a small estate, hopeless, no contacts, no answering phone calls or emails, no annual inspection, no help with contractors. One star is more than they deserve, hopefully they will not be managing us for much... Read Full Review

After long term contract with them when moved out charged us from deposit. Our friend had the same and they always find something. During the tenancy had lot of issue which they were wery slow. Winter time left without heating for a week with a year old baby. Just advice and avoid... Read Full Review

BE VERY CAUTIOUS!! Ive been a long term tenant for 10 years. I tried to get Northwood to do vital repairs to the property but to no avail. Unfortunately I had no other option but to contact the health and safety. Once their involvement Northwood kindly served me a Section 21 thirteen days before... Read Full Review

The Northwood Team at Crawley were brilliant. Friendly, helpful and very competent. Nothing was too much and the response time to any questions I had was very quick. The whole process was made so much easier having the team there whenever... Read Full Review

I had 3 Agents value my flat for rent and looked in detail at their respective schemes. I chose Northwood as the contract they offer guarantees void periods, the other agents I had round did not. To date Ben and his team @Northwoods lettings have been superb and I highly recommend. Paul... Read Full Review

Please do not hesitate to use Northwood, Crawley they offer a professional and courteous service, always trying to please. I used them as a landlord taking advantage of the full management service and it was a stress free process. I have been so pleased with them that I referred friends to them... Read Full Review

I appointed Northwood Crawley in July this year for the property I let out in Crawley. Thus far, the experience has been great with good response times and a successful tenancy underway in a relatively short time. Many thanks to the entire team led by Ben Pugh at... Read Full Review

I had appointment set a week before and when I turn up on time,they don't show up. When I call in the office, instead me how I will see the property and just need to knock on the door -as I did, but again nothing. So I ended up waiting 30min on the front door and the agency send my calls to... Read Full Review

Have been looking after my my for more years than I care to remember. A great team, nothing is a bother especially Sue Hall. Thank... Read Full Review

Thank you very much Amy Godden for all your help! She kept me updated and informed when I needed her... Read Full Review

Amy was fantastic, after I have send an email with a maintenance issue she answered back 10pm in the night and next day in the morning i had the plumber come over to see the issue, I really appreciate her help she was quite and efficient. Thank you... Read Full Review

Will never use this agent again. When agreeing to let out property I could hear all agents cheering in the background as they let it before another agent did. It was very unprofessional. Promised stained carpet were to be replaced & a fresh coat of paint never happened. Garden was in a state... Read Full Review

Avoid these agents otherwise you will suffer. Awful agents, do not care about making repairs they just give you the run-around. We waited 6 mths for some repairs to be made - they constantly give you, the landlord will not authorise but we have since learnt this is untrue, having spoken to the... Read Full Review

Have been with northwood for over 9 years and found hem to be very good any maintanace issues have been sortted very quick and any problems have been solved very... Read Full Review

very helpful and understanding, always return my calls and very polite on the phone .during our referencing, she always update... Read Full Review

I got to the agency yesterday. The agent was not be polite. Spoke with me without respect, even did not suggest me to sit down. It looked like she did me a favor... I also had an appointment at 5pm and the agency cancel the it a couple of hours before, despite that I came from afar. But, to... Read Full Review

Absolute Disgrace* Simply terrible experience at every point of contact once the tenancy had started. They don't appear to want to do anything. It would not be true to say they are useless as they are worse than useless. No one seems bothered in that office. Paying through the roof for rent,... Read Full Review

Absolutely awful experience, Northwood far away from proving a professional service. Stay Away !!!!!!! My contract was signed for 6 months with a plan to stay for 12 months and longer. I used to pay £975.00 per months for two bedroom flat, in the end of my contract paid £90.00 for... Read Full Review

Peter and Wendy have been so helpful in providing solutions and upgrading our property over the past few years. They also select high quality tenants very important as we are overseas... Read Full Review

I just want to say the staff at Northwood, Crawley, have been courteous, approachable, and very helpful. Their professionalism does them credit... If there is a problem they fix it straight away. I'm very impressed and thank them for such a smooth transition Annie... Read Full Review