Future Let Property Management

Myself and my partner were looking to rent our first home together. We found a lovely little flat in Church Langley, Harlow, and after veiwing the property on Thursday 14th March we decided to go for it. I informed the Agents on Saturday 15th February. I was informed that the flat was available from 9th March however myself and my partner were not able to move until 16th March. I asked Future Let if this would be an issue. I was told and I quote, 'it should be ok, but we will have to check with the landlord to ensure he if happy to wait a week' The landlord agreed our moving date. I ensured all relevant paper work and payments were turned around within 24hours in a view to building trust with the agent and landlord alike. However, three days before our moving date i recieved a call from Future Let informing me that the current tenant would not be leaving the property on his agreed moving date as his agreement with his new porptery had fallen through. I was told that the tenant would be leaving the property on Tuesday 19th March at 10am, therefore we would be able to move in on Wednesday 20th. I explained to the Agent that myself and my partner had signed a contract stating our moving date to be 16th March. I was told there is nothing they can do and the contract would be changed to reflect our new moving date however any compensation would have to sent to the current tenant for them to fund. Relectuantly, we agreed to move on Wednesday 20th March. On Monday 18th March, I recieved another call from Future Let informing me that the tenant has refused to move again. This time they informed me that the currently tenant owes over £2000 in rent as he hasnt been paying for 3 months and this was the third time he has moved his moving date back! They also told me that the landlord has had various problems with the tenant since day one. All ths information was withheld from us until this point. Why did they put the property back on the market knowing they had a tenant who was likely to cause all these issues? Absolutely disgusting! I then asked for my adminstration fee, first months rent and deposit to be refunded back into my account. I gave my card details over the phone and was told that it may take 3-4 working days to show in my account. 5 days later the funds still were'nt in my account. My partner phoned Future Let who informed him that the payment has bounched back - however they did not call me to let me know this!! Apparently there was a note on the system to call me the following Monday, a week after the payment should have been made!! This has caused a massive amound of inconvience, stress and upset for myself and my partner, our employers, friends and family. The fact that Future Let are now holding onto nearly £2000 of our money is putting a further hold on us finding a new home, and not once have we recieved even a verbal apology from them. Please do not use this company. They are a disgrace and have made what should have been a happy and exciting time for myself and my boyfriend, hell. I will be taking this matter further.