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Alex Crown Lettings & Estate Agent

3.8/5, 18 Reviews
67% Recommended

91% sales valuation accuracy

100% letting valuation accuracy

87% sales fee satisfaction

87% letting fee satisfaction

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Alex Crown Lettings & Estate Agents is a thriving and dedicated company based in the heart of Archway in North London specializing in residential sales, lettings and property management, we also cover most of London. We offer a comprehensive range of services at very competitive rates tailored to your indiv
idual requirement. We are committed to providing a high level of assistance, so whether looking to buy, sell or let a property you can rely on us and be confident that our highly focused agents will attend to your every need.
"Cancel the property one day..."

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1 Star Review
UserName

Juelz

By : 'Rocío Rodrigo Ruiz'
Services : Letting(I am a Tenant)
Rent PCM : £1500
Would you recommend ? : No
Postcode : E15

15 May 2023
People found this helpful1

Cancel the property one day before moving leaving us homeless. DO NOT TRUST THEM! . TERRIBLE. Awful. DO NOT RENT ANYTHING WITH THEM! DO NOT RENT the following property: 19 BRASSET POINT, ABBEY ROAD. House is online in auction so you might be kicked out, also after a month and half they couldn’t get fob keys for the building and I manage to do it in one day, they are useless. They won’t even refund the van we rented for moving as the notice was less than 24 hours


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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Sales91%87%£0£0
    Lettings100%87%£500£1,950
    Review Statistics
    From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
    GoodBadGoodBadGoodBadGoodBadGoodBad
    4086000000
    Areas covered
    • N1
    • N19
    • N4
    • N5
    • N6
    • N7
    • N8
    • NW1
    • NW5
    Address

    Alex Crown Lettings & Estate Agent
    708 Holloway RoadLondon, Greater London
    N19 3NL
    020 7272 3121

    Opening Hours
    1. Monday :
    2. Tuesday :
    3. Wednesday :
    4. Thursday :
    5. Friday :
    6. Saturday :
    7. Sunday :
    1. 09:30 - 18:30
    2. 09:30 - 18:30
    3. 09:30 - 18:30
    4. 09:30 - 18:30
    5. 09:30 - 18:30
    6. 10:00 - 16:00
    7. Closed
    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
    • Mortgage Advice
    Advertise on
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    • ?National Homes Network
    • ?Move With Us
    • allAgents Portal
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    • Rightmove
    • Zoopla
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    Cancel the property one day ...

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    1 Star Review
    UserName

    By : 'Rocío'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Rent PCM : £1500
    Would you recommend ? : No
    Postcode : E15

    15 May 2023
    People found this helpful1

    Cancel the property one day before moving leaving us homeless. DO NOT TRUST THEM! . TERRIBLE. Awful. DO NOT RENT ANYTHING WITH THEM! DO NOT RENT the following property: 19 BRASSET POINT, ABBEY ROAD. House is online in auction so you might be kicked out, also after a month and half they ... Read Full Review


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    Comments (0)Was this helpful?:
    Since I moved to London for ...

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    5 Star Review

    By : 'Monica'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : N11

    7 May 2022
    People found this helpful0

    Since I moved to London for several years this is the first time that I have felt completely satisfied with an agency, I want to thank all the agents because they have always been of great help and understanding to me, any need I have is enough just one call and within a very short time it was ... Read Full Review

    Comments (0)Was this helpful?:
    Jason the ...

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    5 Star Review
    UserName

    By : 'Michael'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : E8

    14 Mar 2022
    People found this helpful0

    Jason showed me the property I've currently moved into and he was great at explaining qll the details and was quick in sorting out a rather short noticed move in period. He definitely saved me a headache and ... Read Full Review

    Comments (0)Was this helpful?:
    This is very good agency I ...

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    5 Star Review
    UserName

    By : 'Liridona'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : N22

    2 Dec 2021
    People found this helpful0

    This is very good agency I suggest everyone The agents there were really helpful and nice They will respond and help for any questions or anything anytime For me is more than 5 stars Thankyou so much the whole staff who works ... Read Full Review

    Comments (0)Was this helpful?:
    My boyfriend and i begin ...

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    3 Star Review

    By : 'Szechuansauce'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Rent PCM : £1250
    Would you recommend ? : No
    Postcode : E15

    2 Aug 2021
    People found this helpful2

    My boyfriend and i begin renting the flat end of July, however, when we arrived in the day our lease started, we quickly realised the flat has not been cleaned at all. Alex crown has somehow messed up organising the cleaning for the flat. So realising their mistake, they quickly organised someone ... Read Full Review

    Comments (0)Was this helpful?:
    Very pleased with Alex ...

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    5 Star Review
    UserName

    By : 'Kiana'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Rent PCM : £1650
    Would you recommend ? : Yes
    Postcode : N22

    23 Feb 2021
    People found this helpful1

    I am pleased with my new flat. Thank you Alex Crown, especially Ryan who was very patient and pleasant during house viewings. Ryan is a very professional individual who is always on time and keeps his word. He introduced us to the rest of his helpful colleagues, Ziaur, Josh and Rahman. The team has ... Read Full Review

    Comments (0)Was this helpful?:
    Jason has been very helpful , ...

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    5 Star Review
    UserName

    By : 'Sheyla'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : E17

    7 Feb 2021
    People found this helpful0

    Jason has been very helpful , polite and courteous every time. We can't be more grateful to him as he helped us to find a lovely flat. We highly recommend this company and Jason as an agent to rent any property from their company. You will be very informed about their services. Kind ... Read Full Review

    Comments (0)Was this helpful?:
    horrible ...

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    1 Star Review

    By : 'lottie'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : N19

    7 Sept 2018
    People found this helpful1

    they act all helpful until you've signed the contract, then they're not interested in helping you anymore. really poor communication. wish I had chosen a different ... Read Full Review


    Comments on Agent Fees

    very high agency fees.

    Comments (0)Was this helpful?:
    Absolutely ...

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    1 Star Review

    By : 'Silvana'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Rent PCM : £500
    Would you recommend ? : No
    Postcode : S11

    11 Aug 2018
    People found this helpful1

    Absolutely a bad! I have been waiting about 4 weeks just to book a viewing and I have never been able to view the property. The first two weeks I have been calling quite everyday! Then I've been told that they would call me back once the property would be ready for the viewings. Called again ... Read Full Review


    Comments on Agent Fees

    Don't know.

    Comments (0)Was this helpful?:
    Terrible experience. Waste of ...

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    1 Star Review
    UserName

    UserName

    By : 'Marina'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : N1

    28 Jul 2018
    People found this helpful1

    If I could give them a 0 stars I would. I am not usually writing bad reviews. I was looking for a flat to rent. They made me talked with three different people in 36h. They were never clear. The mail were incomplete and they were alternating call and emails: the negotiation was not transparent at ... Read Full Review


    Comments on Agent Fees

    They wanted me to pay an holding fee without getting a breakdown of the expenses..or before having a confirmation from the owner the price was ok.

    Comments (0)Was this helpful?:
    Avoid! Very bad ...

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    1 Star Review
    UserName

    By : 'Toby'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Rent PCM : £1733
    Would you recommend ? : No
    Postcode : NW6

    10 Jul 2018
    People found this helpful1

    These guys are awful, AVOID! We had made an offer on a property and were ready to pay the holding fee, but needed clarification on a detail about the contract (when the damage deposit would need to be paid). The agent Hafizur Rahman took 24 hours to reply to our message - then replied saying that ... Read Full Review


    Comments on Agent Fees

    Fees are above average for agencies in the area.

    Comments (0)Was this helpful?:
    Letting with ...

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    5 Star Review
    UserName

    By : 'Alice'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Owner)
    Would you recommend ? : Yes
    Postcode : N7

    26 Apr 2018
    People found this helpful1

    Julez has been extremely helpful, efficient and pro-active in letting our property. He has been courteous and informative on everything we needed to do and has organised the jobs that needed doing himself down to supplying the house with beds at a very reasonable cost. We can't recommend ... Read Full Review


    Comments on Agent Fees

    good

    Comments (0)Was this helpful?:
    Alex Crown are based in North ...

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    5 Star Review
    UserName

    UserName

    By : 'Steve'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Rent PCM : £850
    Would you recommend ? : Yes
    Postcode : N19

    1 Sept 2017
    People found this helpful2

    Alex Crown are based in North London, Upper Holloway and cover a wide area, although there focus and location is particularly well suited to North London. A friendly and professional service, with some of the usual expected sales pitch prior to accepting an offer/signing up, but nowhere near some ... Read Full Review


    Comments on Agent Fees

    Good, more competitive as a smaller agent.

    Comments (0)Was this helpful?:
    Professional experience ...

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    5 Star Review
    UserName

    By : 'Richard'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : EN3

    31 Mar 2017
    People found this helpful2

    Professional experience throughout great customer focus with a personal touch from both Juelz and Ziaur well recommended thankyou for looking after us. ... Read Full Review


    Comments on Agent Fees

    N/A

    Comments (0)Was this helpful?:
    From start to finish, ...

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    5 Star Review
    UserName

    UserName

    By : 'Fernanda'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Tenant)
    Rent PCM : £1100
    Would you recommend ? : Yes
    Postcode : E8

    9 Mar 2017
    People found this helpful2

    From start to finish, professional,�efficient, honest and straight talking. We would recommend Alex Crown to any person looking for a reliable estate agents. We'd like to give a special thanks to Mr. Juelz Miah and Mr. Hafizur Rahman, they made sure my husband and I would find the right property, ... Read Full Review

    Comments (0)Was this helpful?:
    Rahman from Alex Crown ...

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    5 Star Review
    UserName

    By : 'Matthew'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Owner)
    Would you recommend ? : Yes
    Postcode : N7

    28 Nov 2015
    People found this helpful1

    Rahman from Alex Crown lettings was extremely helpful. I had previous poor experiences with other lettings agents as a landlord so was wary. However, Rahman took the time to understand the situation and was both flexible and very efficient in helping get my property let. The day after first ... Read Full Review

    Comments (0)Was this helpful?:
    I used Alex Crown, (Rahman) ...

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    5 Star Review
    UserName

    UserName

    By : 'Jay'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Owner)
    Rent PCM : £1950
    Would you recommend ? : Yes
    Postcode : W10

    28 Nov 2015
    People found this helpful2

    I used Alex Crown, (Rahman) to find and check my tenants into the property, it was a very smooth and seamless process, competitive costs, I will not be using any other in the future, I recommended them to some close friends of mine who have had the same ... Read Full Review

    Comments (0)Was this helpful?:
    All of the staff at Alex ...

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    5 Star Review
    UserName

    UserName

    By : 'Louise'
    Branch : Archway, 708 Holloway Road
    Services : Letting (As a Owner)
    Would you recommend ? : Yes
    Postcode : N5

    24 Nov 2015
    People found this helpful1

    All of the staff at Alex Crown were incredibly helpful and professional. This was the first property that I have rented out, and they gave me great confidence in their ability to rent out and manage my property, so I didn't need to worry about anything. I would not hesitate to recommend them to a ... Read Full Review

    Comments (0)Was this helpful?:
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    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

    Complaints Procedure

    Complaints Procedure Alex Crown Lettings & Estate Agents complaints, wherever possible, complaints are dealt with quickly and informally. It is hoped the vast majority of complaints can be solved at the first stage. Informal Complaints – stage 1 An informal complaint can be made verbally, by email or in writing to Sheelpe Aktar, Head of Customer Care. A person wishing to make a complaint should explain clearly what he or she is dissatisfied with, and what he or she wish Alex Crown Lettings & Estate Agents to do. Sheelpe will then liaise with those relevant, to help resolve your concerns.   A response to a complaint at an informal stage will be made as soon as possible and in any event within 10 working days.   Formal Complaints – stage 2 A formal complaint needs to be made in writing addressed to Hafizur Rahman, General Manager. The written complaint should state what the customer is dissatisfied with and what they would like Alex Crown Lettings & Estate Agents to do in helping to resolve the matter.   A written response will be provided in 20 working days. If this period is exceeded the customer will be informed as to why this is the case.   Stage 3 Review If, after having received the response from Alex Crown Lettings & Estate Agents the customer remains dissatisfied, they can refer the complaint to, The Property Ombudsman (TPO) within six months for a review.   They are an impartial government approved organisation who only review complaints made by consumers.   For more information please read the TPO’s Consumer Guide. You can contact the TPO at:   The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP   Telephone: 01722 33330601722 333306 Facsimile: 01722 332296 Website: www.tpos.co.uk E-Mail: admin@tpos.co.uk   Amendments Alex Crown reserves the right to change the schedule of fees and these terms of business upon providing reasonable notice in writing.   All fees unless otherwise stated are Inclusive of VAT For any further information please ask for details.     Alex Crown are members of The Property Ombudsman (TPOS) for Lettings and National Federation of Property Professionals (PI+CMP) Client Money Protection Scheme. CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

    Last updated at 3/1/2021, 3:33:04 AM by allAgents

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