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Star Lettings & Property Management Ltd
4.2/5, 22 Reviews
82% Recommended
82% sales valuation accuracy
100% letting valuation accuracy
81% sales fee satisfaction
81% letting fee satisfaction
Student & Residential Letting Agency based in Exeter.
"Dissapointing..."
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1 Star Review
By : 'Phinn'
Services : Letting(As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : EX4
26 Apr 2023
People found this helpful53
I had a very, very disappointing experience with Star Lettings back in the summer of 2021 – I'd been served with a section 21”no fault eviction” due to an issue with mold in the bathroom floor (which it transpired was caused by a “long term leak under the bath”) I still owe money to southwest water because of this. I'd reported the issue with the moldy bathroom floor to Star Lettings some two years previously. This notice to vacate was on hold throughout lock down due to Government legislation but didn't do much for my peace of mind. In my experience it seemed that the landlord always came first and I lost half my deposit even when I'd cleaned the house as requested though it was difficult given the underlying mold issue that should have been addressed when I raised two years previously. I was also told that the flat would be completely renovated as the landlord planned to turn the place into an AirB&B (which I believe has happened) so I left the place completely empty with a clean up as best as I could (thinking I wouldn't overly invest too much time in it, given the renovation would be going ahead anyway) After moving I contacted Star Lettings about my deposit but Star Lettings tried to withhold my entire deposit, in the end I managed to get back half of this, but not without a struggle. I needed the money as it certainly wasn't easy finding a new flat immediately post lock down
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 81% | £0 | £0 |
| Lettings | 100% | 81% | £425 | £2,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 9 | 0 | 7 | 4 | 0 | 0 | 0 | 0 | 2 | 0 |
Address
Star Lettings & Property Management Ltd
6 Northernhay Place, Exeter, Devon
EX4 3QJ
01392 479100
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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I had a very, very ...
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1 Star Review
By : 'Phinn'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : EX4
8 Aug 2024
People found this helpful18
I had a very, very disappointing experience with Rosewood Property (erstwhile Star lettings) back in the ... Read Full Review
Comments on Agent Fees
Bad for the service they provide to their Tenants
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Dissapointing ...
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1 Star Review
By : 'Phinn'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : EX4
26 Apr 2023
People found this helpful53
I had a very, very disappointing experience with Star Lettings back in the summer of 2021 – I'd been served with a section 21”no fault eviction” due to an issue with mold in the bathroom floor (which it transpired was caused by a “long term leak under ... Read Full Review
Comments (0)Was this helpful?:
Kind, communicative and ...
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4 Star Review
By : 'Lorenzo'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
18 May 2022
People found this helpful1
Star have been very communicative and attentive throughout the year long tenancy. They have accommodated us where possible in terms of privacy and studies when works on the property have been necessary. They have also been very kind and diligent with their care. I would ... Read Full Review
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Dissatisfied ...
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1 Star Review
By : 'Robert'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Rent PCM : £520
Would you recommend ? : No
Postcode : EX4
2 Aug 2021
People found this helpful72
Rented twice as a student with Star and dissatisfied both times as these properties were high rent for poor quality housing. Both properties had issues with mould and damp, Star suggested it was our fault as we had not ventillated rooms properly when cooking which was not the case. In some areas it ... Read Full Review
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Great Lettings ...
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5 Star Review
By : 'Emily'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : EX4
28 Mar 2021
People found this helpful0
Star Lettings are absolutely great, we’ve used them for a number of years and we really wouldn’t consider marketing our properties with anyone else. The team are always approachable and friendly and really are extremely knowledgeable regarding the local Lettings market. We ... Read Full Review
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Jennifer was amazing with the ...
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4 Star Review
By : 'James'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : EX2
2 Mar 2021
People found this helpful0
Jennifer was amazing with the process from start to finish and was helpful with any areas with the tenancy I was unsure of as I was new to renting at the ... Read Full Review
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I have given a 5 star rating ...
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5 Star Review
By : 'Susan'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : EX2
20 Aug 2020
People found this helpful0
I have given a 5 star rating because I have received excellent service throughout the whole process. It is the first time that I have dealt with this Star Lettings but I can highly recommend them. I was not looking forward to finding a new tenant during the lockdown period but with help from Star ... Read Full Review
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Star Lettings have managed ...
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5 Star Review
By : 'Colin'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX7
30 Mar 2020
People found this helpful0
Star Lettings have managed our property for several years with particular specialist proficiency. Nothing too small or too great for them to deal with professionally. Highly ... Read Full Review
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Very efficient and ...
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5 Star Review
By : 'Alex'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
13 Dec 2019
People found this helpful0
Very efficient and responsive, responding immediately to queries and accommodating any problems we have with our housemates to make the signing ... Read Full Review
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I highly recommend Star ...
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5 Star Review
By : 'Daniel'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : EX6
7 Oct 2019
People found this helpful0
All staff at Star lettings have shown an extremely professional, helpful and considerate attitude during my application to rent a property via their business. From a very welcoming initial viewing to help with the referencing process, a superb service has been ... Read Full Review
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Rented from Star Lettings ...
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2 Star Review
By : 'Oliver'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EX4
12 Aug 2019
People found this helpful53
Rented from Star Lettings this year in Exeter, provided good support at times however left disappointed with the way in which deliberate faults were covered up in the house later to be taken out of the damage deposit - such as plastering over certain fittings etc that would crumble. To any students ... Read Full Review
Comments (1)Was this helpful?:
By : Charlotte
13 Aug 2019Hello Oliver. Firstly we are very sorry to hear of your dissatisfaction. All our managed properties at the commencement of a tenancy are provided with a detailed inventory with a large number of...
Fast, efficient and ...
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5 Star Review
By : 'Adam'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX11
5 Apr 2018
People found this helpful1
Ive been with Star since 2002 and they have never let me down. The girls have been so efficient and always helpful especially if I needed work done on the property. I strongly recommend ... Read Full Review
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Excellent ...
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5 Star Review
By : 'Joanne'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX4
20 Mar 2018
People found this helpful1
As a landlord I have used Star for over 10 years to manage my properties. They provide excellent service and advice, the staff are always efficient and very professional. I would highly recommend ... Read Full Review
Comments on Agent Fees
Very competitive fees
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I have been with Star for ...
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5 Star Review
By : 'Mike'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX1
13 Feb 2018
People found this helpful1
I have been with Star for over 10 Years and have found them to be consistently fantastic at their job. I have several properties with them and they consistently acheive a 100% occupancy ... Read Full Review
Comments on Agent Fees
Good
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I have used star lettings for ...
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5 Star Review
By : 'Will'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
9 Jan 2018
People found this helpful1
I have used star lettings for the past 4 years and that have been friendly and efficient. I have excellent service and would highly recommend to ... Read Full Review
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Have been with Star since ...
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5 Star Review
By : 'Andrew'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX
9 Dec 2017
People found this helpful1
Have been with Star since they first set up. Have received friendly, professional service, usually efficient even as the Company has grown. They have always been prepared to go the extra mile, with advice and guidance given freely, even when not included in the fees package. Have recommended them ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
A truly positive experience ...
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5 Star Review
By : 'Miles'
Branch : Exeter, 6 Northernhay Place
Services : Surveying
Would you recommend ? : Yes
Postcode : EX1
7 Dec 2017
People found this helpful1
A truly positive experience working with Louise and the team in Exeter. Always helpful and flexible. A company I am happy to recommend and ... Read Full Review
Comments on Agent Fees
Good
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My first time looking to rent ...
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5 Star Review
By : 'Jemma'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
1 Dec 2017
People found this helpful1
My first time looking to rent somewhere and Angela and Louise at Star Lettings have been incredibly supportive and helpful throughout the whole process. Excellent customer service. Highly ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I am a landlord and have been ...
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5 Star Review
By : 'Ben'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX1
30 Nov 2017
People found this helpful1
I am a landlord and have been letting properties through Star for a number of years now. I have always found them to be proactive and ... Read Full Review
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I recently used Star Lettings ...
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5 Star Review
By : 'Shane'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : EX4
30 Nov 2017
People found this helpful1
I recently used Star Lettings to source tenants for a property, Louise and Angela dealt with the application and they were very efficient and professional, Would highly recommend this agency and will definitely be using there services ... Read Full Review
Comments on Agent Fees
Good
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